We're thrilled to announce our $24M Series B funding! Rocketlane is revolutionizing client project delivery and PSA with our innovative all-in-one platform. We're addressing critical market challenges through innovative solutions in client delivery experience, project governance, budgeting, resourcing, insights, delivery operations, and beyond while achieving rapid growth. Oh and what good is a big announcement from us if we aren’t rapping about it? Thank you to our incredible customers, partners, and investors for your support. This one's for you! Learn more: https://lnkd.in/gxB72KGd Srikrishnan Ganesan Vignesh Girishankar Deepak Bala Rahul Sridhar Karthig Saravanan #Rocketlane #SeriesB #FundingAnnouncement #Startup #TechNews #ClientDelivery #PSASoftware #Innovation #RapSong
Rocketlane
Software Development
Walnut, California 28,884 followers
Professional Services and Onboarding software for modern teams
About us
Rocketlane is a purpose-built customer onboarding and PSA platform that accelerates time-to-value and improves project profitability and predictability. It unifies projects, people, and finances to help you collaborate with customers and deliver projects on time, and on budget. For more information, visit: www.rocketlane.com
- Website
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https://www.rocketlane.com/
External link for Rocketlane
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Walnut, California
- Type
- Privately Held
- Founded
- 2020
- Specialties
- Customer Success, Customer Onboarding, Project Management, Professional Services, and Software Implementation
Products
Rocketlane
Project Management Software
Rocketlane is a purpose-built platform for customer onboarding, implementation, and professional services automation. Modern businesses such as Clari, Mixmax, GoCardless, and nCloud Integrators use Rocketlane to improve project predictability and profitability, shorten time-to-value, and elevate the customer experience. Rocketlane combines project management, document collaboration, and communication into one tightly-knit experience. The built-in resource management, time tracking, portfolio management, budgeting, and business intelligence help you run projects according to set budgets and timelines. Use Rocketlane to impress your customers, hold them accountable throughout their journey with you, create repeatable playbooks, forecast demand efficiently, get on-demand visibility into projects and customer sentiments, and increase the productivity of your teams.
Locations
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Primary
Walnut, California, US
Employees at Rocketlane
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Rao Adavikolanu
CMO | GTM Advisor | Investor | ex Pilot.com, Clarizen, Apttus, Intacct, Alteryx
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Priya Ramachandran
Investor (Operator turned VC), Advisor, GTM Strategy & Operations Leader
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Srikrishnan Ganesan
#1 Customer onboarding, PSA, and project delivery software. Rocketlane is a purpose-built project collaboration and PSA tool for implementation…
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Vignesh Girishankar
Co-founder & CPO at Rocketlane
Updates
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If you're running a professional services firm, it's always a good idea to revisit the basics. To help you get started, we put together a list of 6 books that will help you run a PS business more effectively. - The E-Myth Revisited by Michael E. Gerber - Managing the professional service firm by David H. Maister - Sales Pitch by April Dunford - The Boutique by Greg Alexander - Never Split the Difference by Christopher Voss and Tahl Raz - The Trusted Advisor by David H. Maister Would you add any other titles to this list? Let us know in the comments section 📚 #ProfessionalServices #GenAI #Rocketlane
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Between onboarding and renewal, a lot can go wrong. To help address problems at different points in the customer journey, it helps to define the phases accordingly and have teams dedicated toward each of them. Preethie Vimalan, having been a part of Freshworks’ implementation team from the beginning, gave us a framework for thinking about the customer journey. According to Preethie, all customers can be bucketed into 1 of 5 categories: - Onboarding - Adoption - Dependency - Value experience - Growth Interested in more insights around running customer onboarding and professional services teams? Get a copy of our client project delivery ideabook here: https://lnkd.in/gc2SB6bR
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What does prototyping look like for a GenAI solution? When you're running a services firm, it makes sense to pick LLMs and use-cases that are relatively simple to demonstrate. If the client likes the POC, the service provider can then decide on how they would like the solution to be implemented. Raajaguru puts it best: demonstrate with a POC → catch the client's interest → get client's buy-in → implement Watch the whole episode here: https://lnkd.in/gRXc_386
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If you are considering a role in #CustomerSuccess, #CustomerOnboarding, and #ProfessionalServices, explore Preflight's job board. Join us to connect directly with hiring managers and expand your network! Apply to join: preflight.cx 1. Resilience is looking for an Implementation Manager Location: France Ref: https://lnkd.in/giTgRTe3 2. zeroheight is looking for a Head of Customer Success Location: United Kingdom Ref: https://lnkd.in/gUk-pjZj 3. Bambuser is looking for a Vice President of Customer Success Location: Greater London, England, United Kingdom Ref: https://lnkd.in/g6j39TTT 4. Sentiance is looking for a VP of Client Success Location: Antwerp, Flemish Region, Belgium Ref: https://lnkd.in/g23JtpVQ 5. Pixalate is looking for a Director, Enterprise Customer Success (EMEA) Location: United Kingdom Ref: https://lnkd.in/g7ECJarH 6. Inpart is looking for a Customer Success Manager Location: Lyon, Auvergne-Rhône-Alpes, France Ref: https://lnkd.in/gf7QSJm7 7. nCino, Inc. is looking for a Principal Customer Success Manager Location: London, England, United Kingdom Ref: https://lnkd.in/giUxXX2j 8. SmartBear is looking for a Customer Success Manager Location: Galway, County Galway, Ireland Ref: https://lnkd.in/g8Zcwixz 9. Aliz is looking for a Chief Delivery Officer Location: Budapest, Hungary Ref: https://lnkd.in/guHnaVWV 10. CluedIn is looking for a Vice President of Customer Success Location: Denmark Ref: https://lnkd.in/gK_njfwt 11. STATION F is looking for a CUSTOMER ONBOARDING MANAGER Location: Paris, Île-de-France, France Ref: https://lnkd.in/gGHWDn-v 12. Freshworks is looking for a Lead - Customer Success Location: London, England, United Kingdom Ref: https://lnkd.in/gnk5FST9 13. Travtus is looking for a Customer Success Manager Location: London, England, United Kingdom Ref: https://lnkd.in/gMmEBdWD 14. Payscale is looking for an Implementation Manager I Location: United Kingdom Ref: https://lnkd.in/ggKvpK4M #Hiring #CustomerSuccess #CustomerOnboarding #SaaS (15/15)
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“An LLM is like a child." "If you teach it the right things, it will give you the right output.” Knowing this is the first step to deploying GenAI in your org for maximum effectiveness, says Raajaguru Mylsamy, Co-founder and CEO of InnoBoon Technologies, an IT consulting firm based out of Coimbatore. Raajaguru and his team were quick to realize the potential of LLMs within an enterprise context and have spent the last two years building AI-powered applications for clients. According to Raajaguru, any attempt at building an AI-powered solution goes through the following steps: - Data engineering - Fine-tuning the LLM - Software development - Setting up the AI operations workflow Hear him speak about the nuances of GenAI application development, and how teams can turn POCs into full blown projects. You can find the link in the comments section👇🏽
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All successful customer onboarding and implementation efforts require two things: 1. A stellar onboarding plan (which you can control) 2. Customer cooperation (which you cannot) However, you can influence the extent to which you help your customer cooperate, and that comes down to how well you are able to give them a heads up. The problem with implementing any software solution is that the implementation is a lot more complex than it might initially seem. Varying use cases coupled with product complexity translate to unpredictable situations that will have to be dealt with on the fly. Taming this unpredictability may not be easy, but it is possible. At Rocketlane, we've gotten good at helping our customers do just that, and our approach is best explained via this story that our founder Srikrishnan Ganesan, and marketer extraordinaire Shuvedha Subramaniam had written. Get a copy here: https://lnkd.in/g_tGdVPg #CustomerOnboarding #CustomerSuccess #OnboardingTips
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Rocketlane reposted this
Gaming was a big part of my childhood. So I'm super stoked that Konami Gaming, Inc., the creators of the iconic Contra series, chose Rocketlane. I remember bashing as many buttons as possible to beat this game back in the 90s. This gaming studio also published titles like Metal Gear Solid and Teenage Mutant Ninja Turtles. I'm still pinching myself! Entrepreneurship is hard, but the global brands that continue to choose Rocketlane every week make this journey so worth it!
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Want to do a quick pulse check of how your customers perceive you? Sometimes, it might help to go back to the basics. Terinee Pooler gave all of us a primer on the 4 tools that businesses have to gauge customer satisfaction: - Customer satisfaction (CSAT) scores - Churn rate - Net Promoter Score (NPS) - Time to Resolution (TTR) These tools are meant to give you a static snapshot of your business, and are best used to assess the impact of past plans. For more such ideas, get a copy of client project delivery ideabook. Download here: https://lnkd.in/gc2SB6bR