We recently had a new LAZ Parking facility go live on our platform! With our 24/7 solution, this location benefits from around-the-clock support, with our highly-trained team of CSRs handling all intercom customer service calls Thank you Flash for your help on this successful installation! Learn more about our solution: #ParkerTechnology #parking #CX #customerservice #newinstallation #revenueprotection
Parker Technology
IT Services and IT Consulting
Indianapolis, Indiana 2,390 followers
The customer experience solution of choice in parking.
About us
For parking operations that have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and our professional customer service center, or your staff, to ensure customer problems are resolved efficiently, according to facility business rules. We help our clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and collecting data insights to run operations more efficiently.
- Website
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https://www.helpmeparker.com
External link for Parker Technology
- Industry
- IT Services and IT Consulting
- Company size
- 11-50 employees
- Headquarters
- Indianapolis, Indiana
- Type
- Privately Held
- Founded
- 2004
- Specialties
- 24/7 Remote Attendant Call Center, Video Call Center Software, Automated Parking Facility Intercom, Technology-driven Customer Service, Parking Garage Customer Service, PARCS Equipment Integration, Call Center, Parking, Customer Service, parking call center, intercoms, customer service, customer experience, parking management, parking management software, parking management system, and video customer support
Locations
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Primary
1630 N Meridian St
Ste 125
Indianapolis, Indiana 46202, US
Employees at Parker Technology
Updates
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We’re excited to announce that our solution has recently gone live at Heart Hospital of Austin! This facility is now using our Amano ONE API, offering features like real-time access to monthly passholder information, seamless ticket validation, rate adjustments for lost tickets and Two-Way Video for enhanced customer support. A big thank you to Mitchell Time & Parking for your help with this successful installation! Learn more: https://ow.ly/P2QQ50Tz0xa #ParkerTechnology #parking #CX #customerservice #newinstallation #revenueprotection #HeartHospitalOfAustin #AmanoOneAPI
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🌟 Happy National CX Day! 🌟 Today, we celebrate our unwavering commitment to delivering exceptional Client Experience. We are proud to continually enhance our services to ensure our clients' success and satisfaction. Thank you to our amazing clients and team (Claudia, Bret & La'Nesha) for making CX a priority every day! 🙌 #CXDay #ClientExperience #CX #CustomerSuccess #ClientFirst #ParkerTechnology #parking
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Last week, we took some time to celebrate the incredible work of our Accounting and Finance team! 🥳 A huge shoutout to Brian, Matthew and Crystal for their dedication to keeping our financials in top shape, ensuring smooth processes and handling so many vital behind-the-scenes tasks. Your efforts don't go unnoticed, and we’re grateful for everything you do to keep Parker running smoothly! Help us celebrate our Accounting and Finance Team! 🙌 Meet Our Team: https://ow.ly/yHmQ50TyYNi #ParkerTechnology #Parking #Cx #CustomerService #AccountingAndFinanceTeam #BehindTheScenes #TeamAppreciation #TeamWork #EmployeeAppreciation #WorkCelebration #TeamRecognition #AccountingAppreciation #FinanceHeroes #Grateful
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The wait is over! 👏 We’re thrilled to officially announce FUSION25, Parker Technology’s user conference! 🎉 📅 Mark your calendars: May 27-29, 2025 📍 Location: Our hometown – Indianapolis, IN Join us for: ✨2 Days of Sessions ✨ 2 Keynote Speakers Specializing in Humans, Tech & AI ✨ Headquarters Call Center Tours ✨2 Cocktail Hours + our Official After Party Tickets are on sale NOW – and early bird pricing won’t last long! Don't miss your chance to be part of this incredible experience. Want to sponsor or attend? Reach out to us today for more details or to secure your spot. #FUSION25 #ParkerTechnology #ParkingProfessionals #MobilityInnovation #UserConference2025
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Extra! Extra! Read all about it! 🗞️ In an industry constantly evolving, parking operators are faced with overcoming budget constraints and revenue recovery obstacles while keeping customer satisfaction high. How can operators adapt to these challenges and maintain profitability in this fast-changing environment? We’ve got some solutions to help you! 🔍 Plus, check out: 🤙 How We Transformed Parking, One Call at a Time 🎙️ [Harder Than It Looks] EP19: Big Ten Parking & Female Fleet Leadership 🎥 Webinar Recording: Maximizing Revenue and Customer Service 📈 Dive in to learn more below!👇 #ParkerTechnology #ParkerRoundup #parking #CX #newsletter #ParkingIndustry #RevenueGrowth #CustomerService #FleetLeadership #FUSION25 #VirtualHumans #Podcast #HarderThanItLooks #Podcast
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We’re thrilled to congratulate Kent King, our VP of Sales, on his 2-year work anniversary. It feels like he’s been part of our team for much longer! 🎉 Kent is vital at helping us build relationships and connections across the industry, not just with clients and prospects, but also with other technology partners. One of our favorite things about Kent: his knack for asking curiously intriguing questions. Thanks Kent for the dedication and heart you bring to the team. Couldn’t imagine Parker Technology without you! Share your congratulations in the comments below… #workanniversary #teamcelebration #salesexcellence #ParkerTechnology #salesleader #CX #parking #parkingprofessional
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We're excited to welcome Paradise Parking Systems LLC to the Parker Technology client base! 🚗✨ Their new garages are now using our Flash API, Text-to-Pay and Translation features, ensuring quick issue resolution and a smooth experience for motorists. Learn how we can enhance your parking operations: https://ow.ly/Ihnq50Ttr4R #ParkingSolutions #TextToPay #ClientSuccess #ParkerTechnology #Innovation #CustomerExperience #parking #CX #customerservice
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Not only was this past week Accounting Appreciation Week, but it was also our Accounting Manager Crystal Roth’s 1 Year Work Anniversary! Congratulations Crystal and THANK YOU for your incredible dedication, meticulousness and commitment to accuracy and efficiency in our accounting function and processes. Cheers to another great year! #ParkerTechnology #ParkerPeople #accounting #workanniversary
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Are you leaving money on the table in your parking operations? Parking managers, here's how to boost your revenue: 📊 Did you know 7-20% of parking transactions have issues? Monitor and reduce these to recover lost income. 🧑💻 Use smart solutions to cut costs and improve customer service. 🔎 Regularly review your numbers to spot trends and opportunities for growth. Read more: https://ow.ly/kXVX50TtouR #ParkerTechnology #parking #Cx #customerservice #ParkingManagement #RevenueOptimization #BusinessStrategy #IndustryInsights
Maximizing Revenue and Customer Service: Overcoming Today’s Parking Industry Challenges - Parker Technology
https://www.parkertechnology.com