North Shore Regional 911

As we head into the weekend, we want to remind everyone to stay safe and be prepared. If you need to call 911, remember these tips: 📞 Stay calm and speak clearly. 📍 Know your location and provide as much detail as possible. 🗣️ Answer all questions from the dispatcher to help get you the right assistance quickly. Our 911 team is here for you 24/7, ensuring help is always just a phone call away. Have a safe and enjoyable weekend!

🎉 Big news at North Shore Regional 911! 🎉 We're excited to announce that Sean Cullen has been promoted to Public Safety Dispatcher III, an administrative supervisor position! Sean has been with NSR911 since 2018 and has been a standout telecommunicator since day one. With a lifetime of experience in public safety, starting as a reserve police officer and EMT, Sean has always been dedicated to serving the community. He even spent 15 years as the Communications Supervisor at Lyons Ambulance before joining our team. In 2022 Sean was promoted from a dispatcher to a supervisor, and now, as an administrative supervisor, he’s ready to take on new challenges to make our agency the leader in Public Safety Communications. Join us in congratulating Supervisor Sean Cullen on this well-deserved promotion! 👏🎯🚓📻

At North Shore Regional 911, we take pride in ensuring that every telecommunicator is not only trained in Emergency Medical Dispatch (EMD) but is also certified in CPR. While some centers rely on transferring calls to external centers for CPR instructions, NSR911 telecommunicators are fully equipped to handle those critical moments without any handoffs. 📞 Delivering CPR instructions over the phone can make all the difference, and our team is ready for those life-saving moments when every second and every heartbeat counts. We're not just dispatching help—we're providing vital, hands-on guidance to callers during medical emergencies. 💪 We're also proud to have four in-house CPR instructors who certify and recertify our staff, ensuring that we maintain the highest standards in emergency care. This allows our telecommunicators to stay prepared and confident in guiding CPR whenever it's needed most. At NSR911, we're committed to keeping our community safe, one call at a time. 🚑💙

Spotlight on Quality Assurance at North Shore Regional 911 At North Shore Regional 911, we’re committed to excellence in every call we handle. Our Quality Assurance and Quality Improvement (QA/QI) Program is all about ensuring top-notch service from the moment a call is received until responders are dispatched. Our QA/QI Program is designed with a clear focus on continuous improvement and support. Here's what sets us apart: Adherence to ANSI Standards: We meet or exceed all relevant ANSI standards, including APCO ANS 3.106.2-2017 and APCO ANS 1.107.1-2015, ensuring that our evaluators and procedures are up to date and effective. Recognizing Strengths: We celebrate the strengths of our Telecommunicators and aim to build on them through targeted training and coaching. Ongoing Development: From policy adherence to skill enhancement, our program ensures that our team receives regular updates and training to stay sharp. Constructive Feedback: We provide specific, actionable feedback to help our Telecommunicators improve. This feedback is key to motivating our team and guiding them towards excellence. Performance Improvement Plans: When needed, we develop tailored plans to help our team set and achieve their performance goals. Supportive Environment: Our QA/QI process is about growth, not punishment. We focus on providing positive reinforcement and constructive coaching to foster a motivating and supportive work environment. At NSR911, we believe that feedback is most effective when it's clear and constructive. By focusing on detailed, specific feedback, we help our team understand expectations and continuously improve their performance. And, yes, we also make sure to celebrate our wins and keep the motivation high! Thank you to our incredible team for your dedication and hard work. Together, we’re making every call count!

At North Shore Regional 911, we're dedicated to excellence in emergency response! Our dispatchers are at the heart of our community's safety, and we ensure they are equipped with the best tools and knowledge through our comprehensive training program. From scenario-based drills to online and in-person classes, our team receives constant continuing education that prepares them to handle any situation with confidence and precision. We're proud of the dedication and hard work our dispatchers put into their training, making North Shore Regional 911 a leader in public safety.

Did you know you can text 911 in Massachusetts? If you can't call, texting 911 is a lifesaving option! Whether you're in a situation where talking could put you in danger or you're unable to make a voice call, texting allows you to connect directly with emergency services. Just remember: Call if you can, text if you can't. When you text 911, include your location and the nature of your emergency. Our highly trained dispatchers will respond to get you the help you need, quickly and efficiently. Stay safe, and keep this option in mind if you ever need it!

Working as a 911 dispatcher requires unwavering dedication, especially on holiday weekends like this. While others are enjoying time with family and friends, dispatchers are at their consoles, ready to respond to emergencies and keep our communities safe. It’s a role that demands resilience, focus, and a deep commitment to serving others—no matter the day or hour. We see you, and we appreciate your sacrifice. Thank you for your service.

At North Shore Regional 911, we're here to help you during emergencies—but it's important to know when to call 911. **Call 911 if:** - You see or are involved in a car accident. - There’s a fire or someone is trapped. - Someone is injured or in danger. - You witness a crime in progress. - There’s an emergency medical situation, like a heart attack or severe bleeding - Whenever you are unsure if it's an emergency or not **Do NOT call 911 for:** - Non-emergencies like power outages, traffic updates, or weather information. - General questions about COVID-19, or fireworks timed - Minor injuries or illnesses that can wait for a doctor. - Reporting a past event where no one is in immediate danger. **Tips when calling 911:** 1. Stay calm and speak clearly. 2. Know your location or give specific landmarks. 3. Listen carefully to the dispatcher’s questions and follow their instructions. 4. Stay on the line until help arrives or the dispatcher tells you it’s okay to hang up. Stay safe, and don’t hesitate to reach out when it’s truly an emergency!

Considering a Career in 9-1-1? Be the hero behind the scenes! As a 911 dispatcher, you'll be the first line of defense in emergencies, providing critical assistance and saving lives. Every call is different, and every day is an opportunity to make a difference. Why Choose a Career in 9-1-1? Save lives by providing essential assistance during emergencies. Enjoy a fast-paced, rewarding career with opportunities for growth. Develop vital skills in decision-making, communication, and problem-solving. Join Northshore Regional 911 and be the voice of calm in the storm. Start your journey today! https://lnkd.in/eNG4u5Nj

A Day in the Life of a 911 Dispatcher? There’s No Such Thing! When it comes to being a 911 dispatcher, no two days are ever the same. From the moment they put on their headsets, our dispatchers are ready for anything. Whether it's guiding a caller through CPR, coordinating a multi-agency response to a fire, or helping someone in their darkest hour, our team is always on their toes. This unpredictability is what makes their job so challenging—and so vital. It takes a special kind of person to thrive in this environment, and we're proud to have some of the best in the business right here at North Shore Regional 911. Today, we want to give a special shoutout to our incredible employees who have been with us for 5-9 years. Your dedication and adaptability in an ever-changing field are what make our center a cornerstone of community safety. Thank you for your commitment, resilience, and unwavering support of those in need. Director Alyson Dell Isola- October 2015 Telecommunicator Scott Kinney- November 2016 Supervisor Sean Cullen- January 2018 Telecommunicator Bobby Drinkwater- November 2018 Telecommunicator Howard Muirhead- September 2018 Supervisor Drew Firestone- February 2019 Supervisor Ryan Ingerman- June 2019 Telecommunicator Jim Fernandez- June 2019 Telecommunicator Tom Frontiero- June 2019