NMI

This month’s team member shout-out is Support Team Consultant Darren Lotter! ✨ Darren, tell us about yourself. Hey everyone, DLo here. I have lived in Cape Town for most of my life, but I still hold fond memories of my home city of Durban. My fiancée and my 3-year-old daughter are my purpose, and they carry my heart. I like to tap into my anxiety and use it as an ally. A superpower, if you will. Pasta and an ice-cold Coke are always a winner. Shout-out to Saadman for finding Cousins Trattoria. ✨ What do you do at NMI? I partner with a group of game-changing Customer Support reps who, along with the great teams we have in the U.S. and the U.K., help lead the front line, supporting our partners and customers. There is a ton of potential in Cape Town, and along with Wade Corin, Chloe Reid and other awesome champions, we're working towards growing our Cape Town presence and opportunities. ✨ What do you enjoy about working at NMI? I have enjoyed forming a new team of professionals to partner with, who I will be forever grateful to for giving me a new lease of energy in my career. There is a wealth of knowledge and expertise that we can all tap into, and we are encouraged to contribute wherever we can, even if it is not in the realm of our core responsibility. ✨ What hobbies or activities do you enjoy doing in your free time? I enjoy going to the cinema and also enjoy watching football. North London forever! I rewatch my favorite movies. Nolan, Fincher, Zemeckis, Spielberg, Scorsese, Cameron Crowe & Tony Scott movies are typically at the top of the director list. Childhood nostalgia has hit me hard, and I find myself lately looking for the best deals on Hot Wheels, MOTU and TMNT figurines. ✨ Tell us a little-known fact about yourself. My first full-time sales job was selling gas and electric contracts, door-to-door, in Scotland. And as a 19-year-old foreigner, knocking on strangers' doors, unannounced, sometimes being chased by dogs and sometimes by potential customers, definitely helped shape my fortitude. I also realized I was probably better suited for a desk job. ✨ What are you looking forward to most this year? After nearly 15 years working in various sales roles in Digital Trust, I want to continue to make the most of NMI’s opportunities and next-level mission growth. I’m also looking forward to making a difference. I don’t take the privilege of leadership lightly. Having been mentored by great leaders in the past, RG, RAH, AR and others, it is important to me that I pay it back and help NMIers win. Lastly, “Life, uh, finds a way” - The next Jurassic Park/World movie arrives July 2nd, 2025.

If you missed our last NMI Payment Playbook podcast episode, we've highlighted a portion of the conversation in our latest blog. Hear from NMI CMO Peter Galvin and Everyware® CEO Austin Talley to learn what embedded payments are and why they're so crucial to the industry's future. Together, they discuss: -What embedded payments are -How COVID-19 expedited the adoption of digital payments -Embedded payments in vertical software solutions -The technology powering embedded payments -What ISOs, PayFacs and software platform providers should consider moving forward Read a highlight of their discussion here: https://bit.ly/3T6l21a #Payments #ISO #SaaS

In a bid to catch up with Generative AI advancements at Google, Meta and Microsoft, Apple has announced that it is teaming up with OpenAI to launch Apple Intelligence, a Gen AI solution set to launch later this year. According to Apple, the company's new AI tool will offer functional enhancements across devices, including schedule planning, text generation, image creation and improvements to Siri's functionality and natural language processing. As Apple looks for new ways to incorporate AI into its products, the payments industry could also be affected — especially if Apple Intelligence becomes a core feature of Apple Wallet. “There’s a huge opportunity for Apple to change consumer spending behavior and take its mobile wallet to the next level by integrating it into its core AI strategy,” NMI Director of Product Management Darryl Cumming said in a recent PYMNTS interview. "As more big players like Apple commit to making generative AI a part of their core growth strategy, we’re going to see a lot of excitement across the tech industry in the months ahead.” Read Darryl's full insights to learn more about how Apple Intelligence could impact the ecommerce landscape: https://bit.ly/3XbGiUO #Payments #Fintech #FintechNews

"Software is really, as people say, eating the world, and that's the direction [the industry] is going to go in." Hear from NMI CMO Peter Galvin and Everyware® CEO Austin Talley in our latest podcast as they explore how embedded payments are driving innovation and impacting the industry. Listen to the full episode here: https://bit.ly/4fRznbH #Fintech #Payments #FintechNews

🐾 Happy International Dog Day from all of us at NMI! 🐾 Today, we're excited to celebrate all of the furry friends who keep us company, beg for treats, chase squirrels, demand head scritches, leave tumbleweeds of hair for us to clean and give us all the love in the world. Whether they're by our side at home or relaxing beneath our desk, our furry companions make every day a little bit brighter. 🐶 Thanks to all of the NMIers who shared their adorable dog photos! Join the fun and post a picture of your furry friend(s) in the comments below. We can't wait to see them! #InternationalDogDay #CompanyCulture #DogDay

"I think the most important thing that [new payments professionals] have to have is mentorship and to find the right products and solutions for their client base. Aside from that, it's important to find very established companies for those solutions," Bart Kohler, ETA CPP, ETA CPP and Chief Sales Officer at Unity FI Solutions, said. We recently spoke with Bart Kohler about the trends he sees impacting the payments industry in 2024, including surcharging regulations, fraud prevention and the rise of cryptocurrency. With nearly 30 years of industry experience, Kohler also gave some advice for young professionals entering the payments space. "It's important for people to make relationships with companies that they can trust, that are highly communicative so that they can get information and insight to different products and solutions so that they can overcome those challenges and those obstacles. And that's something you guys have done very well." Check out his full interview, and let us know what advice you have for new payments professionals! #Payments #Fintech #ISO

In-app transactions are making it faster and easier for consumers to pay. Paying for dinner through a restaurant's app, buying artwork on Instagram and purchasing upgrades for a mobile game are all examples of embedded app payments. Integrating payment processing and merchant services directly into apps and software platforms is now so common that more than half of all businesses get their payments through a software vendor rather than a traditional provider, according to McKinsey. As more merchants look for help incorporating digital payments into their business models, there's a huge opportunity for software providers and payment professionals to expand their network and meet evolving customer expectations with in-app solutions. In our latest blog, our Head of ISV Product Management, Steven Madow, breaks down everything you need to know about app payments, including: -Why in-app transactions are becoming so popular -Why high app store fees make adopting these payments a challenge in the U.S. and U.K. -What the EU is doing to combat exorbitant fees -The future of embedded app payments Read the full article to learn more: https://bit.ly/3SYc1aB #Payments #Fintech #SaaS

Embedded payments are making transactions faster, simpler and more secure for businesses and their customers. In our latest NMI Payment Playbook episode, our host, Greg Myers, sat down with Everyware® CEO Austin Talley and NMI CMO Peter Galvin to explore how embedded payments are changing the payments landscape. Together, they discuss: 💸 The importance of modern payment trends like digital wallets and contactless payments 💻 How in-app and software-led payments are making it easier for consumers to pay 💳 The move towards digital transactions being seen as card-present transactions 📲 How our relationship with our phones is driving payment trends Tune in to the full episode to learn more: https://bit.ly/4fRznbH #FintechNews #Payments #Finance

Residuals management is a crucial part of running a payments business. Swift, accurate residuals calculations and payouts help businesses attract and retain the best sales talent and partnerships. Unfortunately, they can also be a huge headache. Manually combing through dense reports, calculating payouts and checking for accuracy can be a major drain on your time and resources. Luckily, your competitors experience this too, which means that if you can find a way to do it better, faster and cheaper, you can turn residuals management into a competitive advantage! Automated residuals management enables payments professionals to: 💫 Free up time to focus on serving merchants 💫 Improve accuracy and data insights 💫 Access more reliable residuals calculations 💫 Attract top talent with faster payouts In our latest blog, NMI Director of Product Management Darryl Cumming and Product Manager Jaron Ruckman explore what automated residuals management is and how you can transform this part of your business into a competitive advantage. Read the full article here: https://lnkd.in/e58AXRhD #Payments #Fintech #ISO

"It's saved us a ton of time — we’re not talking hours, but countless weeks across our entire business. And we haven’t even been using it all that long yet. So it's been fantastic," Marc Tenore, CEO of 247Payments.com said. 247Payments needed a customer relationship management (CRM) system that could handle the company's rapid growth. By switching to NMI Merchant Central, 247Payments was able to: -Replace multiple CRMs and processor boarding portals with a central solution -Streamline and automate the onboarding process -Achieve faster time-to-processing -Unlock functionality and workflows designed for payments specialists “Merchant Central works wonders for us because it’s everything in one. We use it for our lead generation, lead maintenance and sales funnel; we use the built-in SMS marketing, the web forms and the e-signature. Everything flows perfectly, and it’s much more cost-effective than trying to patch together and manage a bunch of different platforms," Tenore added. Read their full story here: https://bit.ly/46ZI5kg #Payments #MerchantServices #CRM