Call Centre Helper Magazine asked an expert panel to identify the top capabilities of CCaaS that most people are unaware of. Michele Carlson, Director, Product Marketing at NICE, noted that purpose-built AI for CX enables a holistic approach to customer experience, unifying teams and functions to better serve customers. Read more: https://bit.ly/3YbuALj #CustomerExperience #ArtificialIntelligence
About us
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
- Website
-
http://www.nice.com
External link for NICE
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Hoboken, New Jersey
- Type
- Public Company
- Founded
- 1986
- Specialties
- Big data capture and analysis, Multi-channel interactions Recording, Financial crime solutions, Customer experience management solutions, Security and public safety solutions, Workforce Optimization, Customer Journey Solutions, CCaaS, Cloud CX, Omnichannel Recording, Workforce Engagement Management, and Real-time Authentication
Locations
-
Primary
221 River St
Hoboken, New Jersey 07030, US
-
22 Zarhin Street
Ra'anana, 43107, IL
-
160 Queen Victoria Street
2nd floor
London, EC4V 4BF, GB
-
71 Robinson Rd
#04-02
Singapore, 068895, SG
Employees at NICE
Updates
-
Government agencies have a distinct responsibility to enhance constituent communication and overall experiences. Joe Forte, Sr. Vice President, US Public Sector at NICE, spoke to Thomas Brannen, Lead Analyst at OnConvergence, LLC, about how today’s CX technology innovations will transform the way constituents interact with government agencies. Watch “CX in the Public Sector” for more: https://bit.ly/3XQ0YBP #CustomerExperience #GovernmentCX #PublicSector
-
We’re excited about how NICE’s 1CX is reshaping customer experience by enabling seamless collaboration between agents and back-office teams to resolve complex issues more efficiently. Don’t miss this great article by Adrian Swinscoe in Forbes: https://bit.ly/3BasD92 #CustomerExperience #1CX #DigitalTransformation
NICE's 1CX Could Be A Game-Changer For Solving Knotty Customer Problems
social-www.forbes.com
-
Dive deep into the role of GenAI in reshaping CX practices. Watch our latest video featuring Forrester analysts discussing how AI technologies are revolutionizing data analysis, conversation design, and more. Stay informed and stay ahead with Forrester: https://bit.ly/3XRBg0Z #CustomerExperience #ArtificialIntelligence
-
According to Bose Corporation, "consolidating platforms on NICE CXone was a no-brainer." Bose tapped in to CXone to implement a modern, cloud-based global contact center operation while ensuring they regained control of every customer interaction, just in time for the 2021 holiday season. See the results: https://bit.ly/3ZHOuPo #CustomerExperience #CXone
-
One Medical’s member experience is powered by intelligent uses of technology, including a mobile app that helps schedule appointments, renew prescriptions, and message with a provider. Tracy L Burwell MBA, VP of Operations, explains that consistent, quality care is ensured through a unified platform with NICE. Learn more on NICE Customer Stories: https://bit.ly/4gpcBIt #NICECustomerStories #CustomerExperience
-
El CX ideal es fácil, intuitivo y resuelve los problemas del cliente sin esfuerzo. Entiende las necesidades del consumidor y no se limita solo a las conveniencias de la empresa. Ingrid Imanishi, Directora de Soluciones Avanzadas de NICE, destaca en un artículo publicado por el portal IT Sitio que un CX excelente es consistente y mantiene la continuidad de la experiencia, sin importar el canal, producto o momento de interacción con la empresa. Lee el artículo completo: https://bit.ly/3Bp7A2L #NICE #CX #InteligenciaArtificial
-
In a recent Gartner survey, the majority of customer service and support leaders (59%) said that delivering a seamless customer journey is among their top three priorities, and 15% said that it is their single top priority. We recently sat down for a video interview with Jeannie Walters, CCXP, CSP, CEO of Experience Investigators, to talk about why and how companies can harness the power of customer feedback to transform customer journeys in ways that have the most positive impact on CX. Read more on our blog: https://bit.ly/3N8TODV #CustomerExperience
-
A NICE Actimize acaba de divulgar o "Relatório de Insights sobre Fraudes 2024", que traz uma análise detalhada sobre as tendências mais recentes no cenário de fraudes financeiras. O estudo revela que os fraudadores estão migrando da Aquisição de Contas (Account Takeover ou ATO) para fraudes autorizadas. Além disso, destaca uma mudança nas tipologias de fraude em comparação ao ano anterior, com um aumento nos golpes de investimento e romance. O tema foi destaque no portal PartnerSales, confira: https://bit.ly/3zJwsSe #NICE #NICEActimize #fraude #tendencias
-
Powerful solutions support powerful brands—that’s why H&R Block chose NICE to elevate their CX. NICE can also take your brand to new heights. The best CX AI is NICE. Find out why: https://bit.ly/3TXSGqr #CustomerExperience #ArtificialIntelligence
Affiliated pages
Similar pages
Browse jobs
Stock
NICE
NASDAQ
20 minutes delay
$171.03
4.05 (2.425%)
- Open
- 169.87
- Low
- 167.87
- High
- 172.59
Data from Refinitiv
See more info on