NRC Health

We are thrilled to announce a new season of our podcast Patient No Longer is dropping next week! Check out a sneak peek of some of the guests you can catch in upcoming episodes hosted by Ryan Donohue. And be sure to subscribe wherever you get your podcasts so you don’t miss a moment! https://bit.ly/4cUDPUz #NRCHealth #HumanUnderstanding #PatientNoLonger

Parkview Health has been once again honored by NRC Health with the 2024 Excellence in Patient Experience Award, marking the second consecutive year Parkview has been recognized among top-performing hospitals and health systems in the nation for their excellence in delivering outstanding patient experiences across the continuum of care. Parkview Health was selected as the No. 1 overall medium-sized hospital network by NRC Health, while Parkview Ortho Hospital was also selected as the top specialty hospital. Recipients join an elite group of winners who have demonstrated an exceptional commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Winners are annually selected based on receipt of exceptional, real-time patient feedback using Net Promoter Scores (NPS). NPS is a standardized index that measures customer satisfaction and loyalty. “Patient feedback is the best way for our providers to gauge how we’re serving our communities,” said Tanya Hammon, director of patient experience, Parkview Health. “We use that feedback throughout the year to review our practices and make adjustments, which helps our facilities provide high-quality care and a world-class experience.” The Excellence in Patient Experience Award is given to a hospital system or individual facility based on size. Parkview Health won this year’s medium health system award, given to one provider with five to 24 hospitals measuring across the continuum of care. The specialty hospital award was given to one winner out of 147 eligible facilities served by NRC Health. The award is based on scores for the “Would Recommend Facility” question in patient surveys during the time period of April 1, 2023, through March 31, 2024. Surveys are an important tool for Parkview’s Patience Experience team, which utilizes that feedback to recognize service lines that are providing an exceptional experience for their patients, uncover challenges, or make improvements. “This recognition is special because it comes as a direct result of the experiences that our patients have at our many Parkview facilities,” said Dena Jacquay, chief administrative officer, Parkview Health. “These excellent experiences–whether at our top specialty hospitals like Parkview Ortho Hospital to our community facilities or numerous physician offices–don’t happen without the dedication, skill and compassionate care of our more than 16,000 co-workers.” Parkview contracts with NRC Health as a third-party vendor to distribute, collect, aggregate and analyze responses from post-visit questionnaires completed with patients via email, text or phone. Patients provide ratings for different aspects of their recent visit and also have the opportunity to add comments about their experience. In 2023, more than 277,000 patient surveys were completed by patients. #PatientExperience #HealthCareExcellence

Join us tomorrow for the second installment of CAHPS Insider Live! Don't miss this opportunity to connect with experts, explore practical advice, and get help navigating the changing landscape of CAHPS surveys. Can't attend live? Register anyway and receive a recording of the webcast. https://bit.ly/3yCPlWm #HumanUnderstanding #CAHPS #PatientExperience

Join us for an insightful discussion on #HumanUnderstanding in healthcare at our Regional Summit in Philadelphia! Learn practical strategies to facilitate and measure Human Understanding and the power of focusing on what matters most to patients and care teams. This half-day event will connect you with other healthcare leaders and energize you to turn aspirations into action. Register now at https://bit.ly/4bkiK4P to be a part of this transformative experience! #NRCHealthSummit #HealthcareLeadership

Join us next week for the second installment of CAHPS Insider Live, where we'll be discussing the 2025 Inpatient Prospective Payment System final rule and the 2025 Hospice Quarterly Reporting Program. Don't miss this opportunity to connect with experts, explore practical advice, and get help navigating the changing landscape of CAHPS surveys! Can't attend live? Register anyway and receive a recording of the webcast. https://bit.ly/3yCPlWm #HumanUnderstanding #CAHPS #PatientExperience

At NRC Health, we’re redefining the future of healthcare. In a recent Becker's Healthcare podcast, Vinitha Ramnathan, our Chief Product Officer, shared insights on optimizing patient and provider experiences. 🔍 Key Takeaways: 1️⃣ Leverage Human Behavior: Understanding and applying psychological insights can enhance health outcomes and organizational success. 2️⃣ Trustworthy LLM: The unique Large Language Model used in our new AI, Huey, is built on decades of human understanding data, ensuring trust and transparency. 3️⃣ Streamlined Processes: We’re improving efficiency in workflows like scheduling and billing so providers can focus on patient care. Discover how we’re making technology seamless and supporting better healthcare delivery- listen to the podcast at https://bit.ly/3AE0g2V #HealthcareInnovation #PatientExperience #NRCHealth #HumanUnderstanding

On National Volunteer Day we'd like to recognize our awesome NRC Health volunteers who continually make an impact inside and outside of the work day! #havepurpose #feelconnected

Huey is already making waves! HUB24 attendees got a first look at our groundbreaking new AI engineered exclusively for healthcare. At every turn, Huey is there to make healthcare a more intentional and human experience for you, your team, and those you serve. Capture unstructured data like comments, free text, video, and audio clips, at scale, and make full use of that feedback with Huey’s narrative summaries and time-saving interface. We ingest your data, enrich it with internal knowledge bases, and tune it just for use in your organization. And your data stays secure, private, and only yours. Find out more about Huey and our new suite of advanced solutions at nrchealth.com/Huey #HumanUnderstanding #HUB24 #HueyAI

What an incredible time we had in San Diego connecting with healthcare leaders and innovators from around the country at #HUB24 last week! We hope you are all starting the week feeling inspired! Together, we will create the most human healthcare experiences for everyone. Want to join us for HUB25? Check out https://bit.ly/3T5glVH to save the date! #GoBeyond #HumanUnderstanding https://bit.ly/3T5gloF

NRC Health Book Club members got together last week from all across the country to discuss the latest book selection. There are a variety participants each time and it gives everyone the opportunity to meet others in all areas of the organization. The casual conversation and exploration of different book genre's are a fun part of our culture. #feelconnected