Drowning in the digital chatter? See how you can stand out in the sea of noise in our blog on Social Share of Voice: https://bit.ly/4dDipMr #SocialMedia #Marketing
ModSquad
Technology, Information and Internet
Sacramento, California 19,885 followers
Customer Experience Services for the World’s Best Brands
About us
ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. Our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!
- Website
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https://modsquad.com
External link for ModSquad
- Industry
- Technology, Information and Internet
- Company size
- 10,001+ employees
- Headquarters
- Sacramento, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- community management, customer support, moderation, social media management, crisis management, quality assurance testing, digital engagement, and child safety
Locations
Employees at ModSquad
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Mark Olsen
Global Strategy and Information Technology Leader.
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Regina Miller
Senior Director, Global Services & Support at ModSquad
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Clive Jefferies
Customer Support | Moderation | Social & Community Services? Let's connect!
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Christopher Leech
VP of Sales @ ModSquad | AI, Global CX Solutions
Updates
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Meet our August Mod of the Month, Carola! With a black belt in Karate ... and moderation and support, trolls and complex tickets don’t stand a chance. Way to go, Carola! (We’re glad you’re on our side.) Check out more here: https://bit.ly/4dRcV15
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AI roadblocks slowing you down? 🚧 No one likes a detour, especially when it comes to your business. But don’t worry—we’ve mapped out the best route to keep your AI strategy on track. Put our experience to work for you. Learn more: https://bit.ly/3wN7lwo #AI #CX #ArtificialIntelligence
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Startups move fast and so do we. 🏃 As Genverse scaled up, we provided tailored support that grew with them—through holiday rushes and international expansion. All without losing quality. #CustomerSupport #CX
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ModSquad reposted this
Just returned from a whirlwind gamescom 2024. It was a super busy time for us at ModSquad, packed with awesome conversations about our work in the gaming industry. Plus, the weather was fantastic! Definitely noticed how popular the Ukie booth has become—it’s really turning into the place to meet in the trade halls. I also noticed the IGDA had a similar booth this year—so great to see these hubs of collaboration and networking growing stronger each year. The energy and creativity on display were off the charts. Huge kudos to the developers and studios pushing the envelope. Back home now and more excited than ever about the future of gaming. If we missed each other at the event, let’s chat soon. #Gamescom #Gamescom2024
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Don’t let holiday rush overwhelm your customer support team. It may seem early, but now is the time to start planning your support strategy to ensure smooth sailing through the busiest time of the year. Our seasonal support solutions are designed to: ✅ Maintain high CSAT with quality care ✅ Be cost-effective to maximize ROI ✅ Offer agility and control ✅ Provide quick ramp-up times We’ve got you covered so you can focus on making this season merry and bright. Ready to make the most of the holiday rush? Let’s chat: https://hubs.la/Q02MB7bS0 #SeasonalSupport #CustomerExperience #CX #CustomerSupport
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Catch Jamie Kanter at the Airports Council International - North America Annual Conference in Grand Rapids! Don’t miss the chance to connect and talk shop. 📆 Book a meeting: https://hubs.la/Q02MBHry0 #ACINA #ACINA2024
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