Minnesota Power

The Cold Weather Rule, a state statute protecting eligible customers from service disconnection, starts this month and we appreciate KQDS invitation to talk about the program with listeners this week. Thanks for the great questions and conversation Jason and Scott! https://ow.ly/CvZM50TK1gc With Tina Koecher

Problem solving is one of Rob’s favorite aspects of his work as a customer care representative. “Every day brings rewards and challenges, and I love knowing someone is appreciative and recognizes you,” he says. “It leaves a sense of pride and joy knowing that I was able to help someone.” #CustomerServiceWeek2024 #AboveAndBeyond #CSWeek2024

Safe travels to the Minnesota Power and SWL&P crews who left today to assist in power restoration from Hurricane #Milton. More than two dozen lineworkers and support staff are on their way to Florida and expect to arrive just as the hurricane moves out of the state. Our crews are joining workers from 29 states who are responding to Milton, and it took only two hours from notifying employees about the opportunity to filling the roster. “This really is who we are and what we do- we answer the call when other companies need help getting the power back on,” said VP of Transmission and Distribution Dan Gunderson. “I couldn’t be prouder of our company’s commitment and our crews’ willingness to step up and help out our neighbors in need.”

Federal and state partners and energy leaders gathered with ALLETE and Minnesota Power leaders today to highlight our key investment in a reliable grid. Leveraging existing assets along with $75 million in federal and state funding, we are modernizing our high-voltage, direct-current transmission system that delivers energy from North Dakota to Minnesota. “Building the clean-energy resources of the future is vitally important, and ALLETE is all in,” said Bethany M Owen, ALLETE chair and CEO. “But as the clean-energy transition accelerates transmission projects like this one that reliably deliver electricity to customers are increasingly critical. This project will improve resiliency and reliability across our region while allowing us to access some of the best carbon-free wind energy resources in the country.” Thank you to everyone, including Senator Tina Smith, Under Secretary for Infrastructure, U.S. Department of Energy (DOE), David Crane, State Senator Grant Hauschild, Minnesota Public Utilities Commission Chair Katie Sieben, and Deputy Commissioner of Energy Resources, Minnesota Department of Commerce, Pete Wyckoff for their enthusiastic support and partnership. “I love you guys,” Sen. Smith told us. “You just get after it and make things happen in northern Minnesota and are a model for everyone across the country.” We appreciate that funding for this project is provided in part by U.S. Department of Energy (DOE) grant from the Bipartisan Infrastructure Law, a grant from the Minnesota Department of Commerce and an appropriation from the Minnesota Legislature. More https://lnkd.in/gCK3_tsr

Minnesota Power has a new internship opportunity for 2 Operations & Budget Analytics Interns. This internship will assist with and/or prepare, monitor, revise and report on assigned Company budgets and actual expenditures relative to those budgets ensuring budget integrity for regulatory purposes and control of company resources. To learn more about this opportunity, visit www.allete.com/careers. Deadline to apply is 10/31/2024. EEO/AA/F/M/Vet/Disabled

Minnesota Power has a new internship opportunity for a Business Intelligence Intern. This internship will utilize Microsoft Power BI to develop and design visually appealing data reports. To learn more about this opportunity, visit www.allete.com/careers. Deadline to apply is 11/7/2024. EEO/AA/F/M/Vet/Disabled

You think YOUR inbox is full? Our customer service team received more than 17,000 emails in 2023. Each response was timely and thoughtful, just like the people behind the computers. Like her coworkers, Hannah is a champion for customers. “Customer service can be challenging at times, but also incredibly rewarding,” she says. “I love being able to counsel our customers and provide individualized solutions to meet their needs.” #CustomerServiceWeek2024 #Above&Beyond #CSWeek2024

Imagine receiving 24,494 calls about the same topic- “I have a question regarding my bill.” Our call center staff did just that in 2023 and that’s just fine with Brianna, a customer care and support representative, who says she’s social and loves to chat! But don’t assume the work is easy. They need to be experts in a lot of topics to serve Minnesota Power’s customers, a heavy lift made lighter by her great colleagues. “I truly believe coworkers and your work environment can make or break an occupation, and I have hit the jackpot. We are a great team, always willing to help one another.” #CustomerServiceWeek2024 #AboveAndBeyond #CSWeek2024

If you’ve ever called Minnesota Power (sidenote: Minnesota Power’s call center received 118,000 calls in 2023!) you understand why we’re SO excited to brag about this group in honor of #CustomerServiceWeek2024. We’re highlighting a few of our call center employees this week, starting with Lauren. “The best part of this job is hearing the relief in a customer's voice after a long, frustrating reconnection call,” she says about her job. “One phone call can make a huge difference in their life, and that is incredibly rewarding.” But rewarding doesn’t mean easy. The call center role is ever-changing and complex, as they’re the primary contact for our 150,000 customers. “The hardest part of this job is making sure we end every call with the customer having a plan or resolution and dignity returned; and we execute that goal better than any workplace I’ve known.” #AboveAndBeyond #CSWeek2024

Minnesota Power has an Internship Engineering – Meter opening to assist with designing, maintaining, and troubleshooting high accuracy energy measurement systems. We are putting sustainability into action while honoring our commitments to the climate and the communities we serve. Our culture drives excellence through our shared values of integrity, safety, people, and the planet. To learn more about this opportunity, visit www.allete.com/careers. Deadline to apply is 11/4/2024. EEO/AA/F/M/Vet/Disabled