ManageEngine IT Service Management

GenAI in ITSM is a game-changer. But as enterprises, there are many questions to be answered on the fast-evolving tech. Our latest e-book, where we crowdsourced insight from the top ITSM industry experts on the effect GenAI would have on ITSM, delves into tricky topics such as its use for an ITSM professional, war stories, and how it can transform ITSM in the next three years. Download it now at : mnge.it/ai-ebook

𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐈𝐓 𝐚𝐬𝐬𝐞𝐭𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞𝐢𝐫 𝐰𝐡𝐞𝐫𝐞𝐚𝐛𝐨𝐮𝐭𝐬 𝐢𝐬 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐟𝐨𝐫 𝐦𝐢𝐧𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐫𝐢𝐬𝐤𝐬 𝐚𝐧𝐝 𝐬𝐭𝐚𝐲𝐢𝐧𝐠 𝐚𝐮𝐝𝐢𝐭-𝐫𝐞𝐚𝐝𝐲. Do you find it difficult to navigate through your IT asset landscape and keep count of every asset in your IT infrastructure? Read our new article on how you can master IT asset discovery and gain complete visibility in 3️⃣ simple steps. 👉 mnge.it/asset_discovery

When Australian Community Media (ACM) sought an ITSM solution to replace ServiceNow, it wanted the new solution to meet its unique service needs and deploy rapidly, in just three months. Here's how ServiceDesk Plus, with its robust customization capabilities, helped ACM do just that. 👉 mnge.it/ACM

Enterprises strive to harmonize the three pillars—𝐩𝐞𝐨𝐩𝐥𝐞, 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬, 𝐚𝐧𝐝 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬—to tackle modern security challenges, but weak links in their service management landscape can be fatal. For example, inconsistencies in privileged access routines during employee offboarding can leave critical resources exposed, creating potential cyberthreats. It's essential to embed security into their IT service efforts to close these gaps. Are you wondering how? 🗓 Join our webinar with Kumaravel Ramakrishnan, the director of ITSM marketing, on October 17, as he dives into the 7️⃣ essentials of bringing a security-first approach to your service landscape. 𝐊𝐞𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐰𝐞𝐛𝐢𝐧𝐚𝐫: ✅ A modern take on embedding security in your service delivery culture. ✅ Seven foundational principles to building a solid, security-first mindset. ✅ Top challenges, use cases, and detailed solutions. Save your spot now! 👉mnge.it/itsm_webinar

𝐓𝐡𝐞 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐢𝐧! 📰 The August edition explores and recaps crucial topics such as optimizing operational-level agreements, bolstering IT security operations, automating everyday service desk activities, and a whole lot more. Let's dive in!

𝐀𝐫𝐞 𝐫𝐞𝐩𝐞𝐭𝐢𝐭𝐢𝐯𝐞 𝐈𝐓 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬 𝐡𝐢𝐧𝐝𝐞𝐫𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐈𝐓 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐞𝐚𝐦'𝐬 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲? With a self-service portal, organizations can empower end users to resolve common IT issues independently, reducing reliance on traditional support channels and fostering a culture of self-reliance and efficiency. In this comprehensive guide, discover the benefits, best practices, challenges, tips for finding the ideal software, and steps to building and launching your own self-service portal. 🔗 mnge.it/self-service #SelfServicePortal #ITSelfService #SelfService

𝐖𝐞𝐛𝐢𝐧𝐚𝐫 𝐫𝐞𝐦𝐢𝐧𝐝𝐞𝐫! 🚨 Reminding you about our #FreeWebinar on Zoho Voice including a deep dive into its integrations with ServiceDesk Plus, Zoho CRM, Recruit, Bigin, and Desk. 𝐈𝐧 𝐭𝐡𝐢𝐬 𝐰𝐞𝐛𝐢𝐧𝐚𝐫, 𝐲𝐨𝐮 𝐜𝐚𝐧 𝐟𝐢𝐧𝐝 𝐨𝐮𝐭 𝐚𝐛𝐨𝐮𝐭: ✅ Advanced call analytics ✅ Real-time call coaching ✅ Intelligent call routing ✅ Smart call completion ✅ Outbound automation, and more. Learn how to boost your workforce productivity, eventually improving customer satisfaction. Book your spot to learn more about Zoho Voice, your pocket-friendly cloud-based telephony solution. 👉 mnge.it/zohovoice

We’re excited about our new partnership with ManageEngine IT Service Management! 🌟 With this integration, you can now sync rich and accurate asset data from #Lansweeper directly into #ServiceDesk Plus, at the press of a button. Technicians gain instant access to detailed IT asset data, and can pull in #Lansweeper #Vulnerability Insights reports – all without switching platforms! Learn more about this helpful integration: https://lnkd.in/e9HtXH4J

New extension: Lansweeper for ServiceDesk Plus Manage your IT assets seamlessly between ServiceDesk Plus and Lansweeper. With our latest extension, IT technicians can now access Lansweeper assets directly from the ServiceDesk Plus ticket workspace—no more switching between multiple applications.   Key features include: ✅ Search and associate assets with tickets from the ticket workspace. ✅ Get automatic asset suggestions based on the incident. ✅ Gain details such as warranty information, vulnerabilities, and software. ✅ Copy asset details and share them in a key-value format. ✅ Generate reports on Lansweeper assets.   Install the extension now from the ManageEngine Marketplace, and stay tuned for future updates!   https://lnkd.in/gP5Hk6wK

𝐓𝐡𝐞 𝐬𝐡𝐢𝐟𝐭 𝐭𝐨 𝐭𝐡𝐞 𝐜𝐥𝐨𝐮𝐝 𝐞𝐧𝐬𝐮𝐫𝐞𝐬 𝐈𝐓 𝐢𝐬 𝐬𝐜𝐚𝐥𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐝𝐞𝐦𝐨𝐜𝐫𝐚𝐭𝐢𝐳𝐞𝐝, 𝐛𝐮𝐭 𝐢𝐭 𝐡𝐚𝐬 𝐚𝐥𝐬𝐨 𝐦𝐚𝐝𝐞 𝐢𝐭 𝐞𝐚𝐬𝐢𝐞𝐫 𝐟𝐨𝐫 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞𝐬 𝐭𝐨 𝐟𝐚𝐥𝐥 𝐩𝐫𝐞𝐲 𝐭𝐨 𝐡𝐢𝐝𝐝𝐞𝐧 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐜𝐨𝐬𝐭𝐬. In our age of hybrid IT, where organizations rely on numerous SaaS providers that insist on their own unique licensing models and terms, it's increasingly crucial to manage license optimization to halt cost escalations. Catch our marketing director sharing his take with Fleur Doidge of Computer Weekly on why it's important to optimize software asset management (SAM) spending. Also, gain insights on how to approach SAM, the key objectives you need to consider, and the inherent complexities that you'll have to navigate. mnge.it/SAM