On the latest episode of the Exit Five podcast, LivePerson CMO Ruth Zive and host Dave Gerhardt go deep on topics including: 🤝 Aligning marketing and sales teams through shared goals and accountability ⭐ The best-performing marketing channels for enterprise pipeline 🔬 How to balance experiments with core activities that drive the business forward Check out the full conversation here: https://lnkd.in/e6BCzEDf #marketing #cx #businessexperiments #roi
LivePerson
Software Development
New York, NY 265,708 followers
Empower your people, accelerate your shift to digital, and embrace an automation-first customer experience.
About us
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
- Website
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www.liveperson.com
External link for LivePerson
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- New York, NY
- Type
- Public Company
- Founded
- 1995
- Specialties
- Messaging, Automation, Bots & AI, Artificial Intelligence, Conversational AI, Customer experience, Customer Engagement, Voice Solutions, Success Services , Customer Care, Commerce, Natural Language Understanding, and Natural Language Processing
Locations
Employees at LivePerson
Updates
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Here's the truth: 80% of consumers report that they'd spend more money with businesses that connect their interactions across voice and messaging. Are you living up to their expectations? Join thought leaders from Avaya, Forrester, and LivePerson on September 24 at 11:00 AM EDT to learn about our best-in-class approach to unifying voice and digital channels. Save your seat here! https://lnkd.in/etPEeniv #webinar #customerpreferences #omnichannelCX #CCaaS
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🚀 We're Hiring! 🚀 Join the team that's redefining customer engagement! At LivePerson, we're on the hunt for talented Account Executives & Client Partners to join our world-class sales team: careers.liveperson.com 🤝 Partner with the world’s most trusted brands and play a pivotal role in transforming contact centers and business operations. This is your opportunity to be part of a dynamic team that sets the standard for digital-first customer conversations. 🌐 Remote-First with a Twist: LivePerson is a remote-first organization that values in-person gatherings for company events, collaborative projects, and training sessions. We are actively seeking candidates based in Dallas, Seattle, San Diego, Los Angeles, Minneapolis, Chicago, Atlanta, or North Carolina. This is a remote opportunity with travel expected to meet our customers and attend team events. ⭐ Are you ready to make a difference? If you are located in any of the mentioned locations and your background fits the qualifications, we encourage you to apply now and be part of our journey to create meaningful connections! Join us: https://lnkd.in/en-7CBBY #nowhiring #customerconversations #remotework
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Please join us in officially welcoming Richard Halkett and Richard Steeves to our team of experts! The addition of these two accomplished leaders supports LivePerson's strategy to accelerate our business, build our go-to-market capabilities and partner ecosystem, and deliver greater value to our world-class enterprise customers. Read our press release to learn more: https://lnkd.in/eZaw9RXz #digitalfirst #customerconversations #roiofai
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Ready to ✨Spark✨ a contact center transformation? The world’s top brands are in the midst of a fundamental shift in how they do business — starting in the contact center. That’s why we're focusing our latest Spark virtual product launch on the essential tools you need to unify customer experiences across voice and messaging. Register today to learn how to drive ROI and CSAT with generative AI, supercharge agent productivity, and deliver personalized customer interactions at scale. But don't just take our word for it: leading up to Spark, we'll share which of our incredible customers will join us on stage to share their success stories. 🔥 Spark ignites on October 23. Secure your spot today: https://lnkd.in/egwUfksz #ROIofAI #digitalfirstconversations #contactcenter #productlaunch
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As customer expectations evolve, it's time to embrace voice automation. But let's be clear: we’re not just talking about asking Alexa if it's going to rain, we're talking about a huge variety of use cases across industries. Whether it’s a retail business using a voice bot for delivery status updates or a support team expanding to 24/7 coverage with voice AI, the opportunities are endless. Read our latest blog to learn more about voice automation that unlocks your contact center’s true potential: https://lnkd.in/eTPFci-S #voiceai #contactcenter #roiofAI
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🎼 How do you orchestrate seamless, connected conversations? It starts with an opening note: a signal. This signal is a specific event within a conversation or external event. Then you begin the musical arrangement: a rule. This rule is the business logic evaluated after the signal is triggered. Finally the performance: an action. This action is what happens when the conditions of the rule are met, creating a tangible impact on the customer experience. This all adds up to an orchestration policy framework, the structure and direction needed to create harmonious customer interactions. Learn more in our new guide to orchestrating connected customer conversations: https://lnkd.in/erBpMNJV #conversationorchestration #roiofai #digitalconversations #cx
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Talk about a dream team! Ethan Selfridge and John P. Kelly will lead an exciting session at Dallas AI's next event. Learn more below so you can get up to speed on the latest in #generativeAI and its transformational effects on #CX for the enterprise.
Join us for an enlightening session with Ethan Selfridge and John P. Kelly as they unravel the complex journey of generative AI's evolution. Dive deep into the real-world trials and triumphs of AI development, from early experimentation to major technological breakthroughs and deployments across global brands. Don’t miss out on their insights into the twists, turns, and transformative experiments that shape the AI we use today. Thanx for generous sponsorship by LivePerson #genai #artificialintelligence #datascience #neuralnetworks
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In the Season 2 finale of the Generation AI podcast, LivePerson CEO John Sabino goes deep on avoiding "AI traps" and how to generate real ROI instead. Access this can't-miss episode wherever you listen to podcasts: https://lnkd.in/eURB7-uf #aipodcast #aiforcx #roiofai
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In every industry, there are everyday leaders... and then there are leaders who really push the boundaries and make meaningful change. Frost's Laura Delaine Miller is one of those change-makers! In this new profile, Laura explains her POV on pioneering better customer experiences in financial services, including how she uses AI and automation to support Frost's incredible agents and achieve outstanding results like 91% CSAT. Check out the full profile here to learn why we're so proud to work with Laura and her colleagues at Frost: https://lnkd.in/gf3Rj9wB
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LPSN
NASDAQ
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$1.08
0.02 (1.887%)
- Open
- 1.04
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- High
- 1.12
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