🏨 Top Hotels Ranked in J.D. Power's Latest Satisfaction Index 🏨 New research from the North America Hotel Guest Satisfaction Index by J.D. Power reveals how travelers rank hotel chains based on their experiences. Despite rising prices, luxury and upper upscale categories see steady or increased satisfaction. “The real focus is on the hotel property for everything from room cleanliness to interactions with front desk personnel,” says Andrea Stokes, Hospitality Practice Lead at J.D. Power. Hit the link and check out the top-ranked hotels and more insights at Travel + Leisure. #hospitality #hotels #customerexperience #travel #luxurytravel
J.D. Power
Information Services
Troy, MI 40,419 followers
Truth that transforms. Data and analytics that improve business and customer experience.
About us
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
- Website
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http://www.jdpower.com/business
External link for J.D. Power
- Industry
- Information Services
- Company size
- 501-1,000 employees
- Headquarters
- Troy, MI
- Type
- Privately Held
- Founded
- 1968
- Specialties
- Market Research, Analysis, Insights, Data and Analytics, Customer Experience Management, and Advisory Services
Locations
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Primary
320 East Big Beaver Road
Troy, MI 48083, US
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Employees at J.D. Power
Updates
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Balancing Tourism and Local Sentiments CGTN America's Sean Callebs speaks with Michael Taylor, Managing Director of Travel, Hospitality, and Retail at J.D. Power, about balancing the economic benefits of tourism with the growing anti-tourism sentiments among locals. Watch the insightful discussion at the link! #travel #bizshow #biz #tourism #overtourism #CGTN
Global Business: Anti-Tourism Sentiments on the Rise
https://www.youtube.com/
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Explore the world of EV economics with data from the J.D. Power EV Index in this week's Automotive News Topics include: - EV vs. ICE Cost of Ownership across the U.S. - New Jersey case study on state incentives - Tackling affordability with pricing, incentives, and trim packages - Premium makes leveraging tax credits for EV leasing - Predictability of used EV values - Impact of the IRA on EV sales prices - Limitations of EV tax credits and OEM strategies ⚡⚡⚡Read more at the link! #AutomotiveNews #EVEconomics #EVIndex #ElectricVehicles #AutomotiveIndustry
EV Economics | Automotive News
autonews.com
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The 2024 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study results are coming next week! Benefits for study subscribers will include: 🚘 An understanding of how well each new vehicle provides positive experiences, based on feedback from nearly 85,000 new vehicle owners 🚘 Fresh insight into the most loved and marketable aspects of this year's new vehicles to inform strategy for boosting Net Promoter Scores 🚘 Additional actionability to ALG valuations and resulting strategic decisions Subscribing clients will receive access on July 23, and high-level findings will be released publicly on Thursday, July 25. Sign up to receive a copy of the press release → https://lnkd.in/g3zZn6hW #APEALStudy #Automotive #CustomerExperience #NetPromoterScore
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Exciting news! The J.D. Power 2024 U.S. Utility Brand Appeal Index Studies are soon to be announced. This year marks the first time the two studies are award eligible, so discover which electric and gas utility brands are standing out with customers when the results are released on July 24, 2024. #UtilityBrands #CustomerSatisfaction #BAIStudy
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🆕 New Findings: Price-Based Appliance Purchases Lead to Lower Satisfaction and Loyalty According to the J.D. Power 2024 U.S. Appliance Satisfaction Study, customers who buy appliances based on price are less satisfied and less loyal than those who prioritize long-term benefits. Satisfaction scores for price-based purchases are significantly lower than for environmentally friendly or warranty-backed products. Samsung Electronics ranks highest in 10 appliance segments, with Costco Wholesale and KitchenAid leading in one segment each. Discover more insights: https://hubs.la/Q02H77_b0 #ApplianceSatisfaction #CustomerExperience #Samsung #Costco #KitchenAid
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In this episode of the Travel & Hospitality Podcast, we introduce the “What Makes an Airport Great?” video series. Join Michael Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart. Additionally, Andrea Stokes, MBA, CHE dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV charging, and more, as we explore what makes a hotel stay exceptional in today's tech-driven world. Tune in for a look at the benchmarks of excellence in airports and hotels, and learn what makes these places truly outstanding. #Travel #Hospitality #Airports #Hotels
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Wireless Network Quality on the Rise: J.D. Power 2024 Study 📱 Fewer Problems, Higher Satisfaction 📱 The latest J.D. Power 2024 U.S. Wireless Network Quality Performance Study—Volume 2 reveals that with the rise of 5G technology, wireless customers are experiencing fewer issues, leading to higher satisfaction and improved reliability. “Despite a public wireless outage earlier this year, overall problems, especially loading speeds, have decreased,” said Carl Lepper, senior director at J.D. Power. “Mid-band spectrum focus for 5G has balanced speed and coverage, enhancing the mobile user experience.” 📊 Key Findings: - Mid-Atlantic: Verizon Wireless ranks highest. - North Central: UScellular and Verizon Wireless tie for the top spot. - Northeast: Verizon Wireless leads. - Southeast: Verizon Wireless ranks highest. - Southwest: AT&T, T-Mobile, and Verizon Wireless tie. - West: Verizon Wireless ranks highest. Discover more about the study and how wireless networks are keeping up with demand: https://hubs.la/Q02H6W5B0 #WirelessNetwork #5G #CustomerSatisfaction #NetworkQuality #Telecom #MobileTech
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⚡ ⚡ ⚡ Richard Hall, head of ZappyRide EV products at J.D. Power, delves into the complexities of calculating the true total cost of ownership (TCO) for EVs. Hall highlights the importance of considering various cost factors, including purchase price, incentives, maintenance, insurance, and infrastructure expenses. While EVs often have higher initial costs, they can offer significant savings over time through lower fuel and maintenance expenses. Hall emphasizes that understanding TCO requires a data-driven approach, considering all relevant factors and projecting costs and savings over time. This approach is critical for making informed decisions about transitioning to EVs. To read more about Hall’s insights and detailed analysis, click the link below. 👉 https://hubs.la/Q02G-fBD0 #EVs #Sustainability #TCO #ElectricVehicles #FleetManagement #JDPower #ZappyRide #AutomotiveInnovation #GreenFleet
Calculating a True TCO for EVs
automotive-fleet.com
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Overall satisfaction with car manufacturer websites is the highest it has been in 3.5 years, thanks to an increase in inventory and incentives! Congratulations to Mercedes-Benz USA and Chevrolet for ranking highest in their respective segments! Read more results from the 2024 U.S. Manufacturer Website Evaluation Study—Summer release and access full brand rankings → https://hubs.la/Q02GQLPN0 #JDPower #MWES #ManufacturerWebsite #Automotive #Auto #Cars
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