Did you miss our recent webinar? No problem—we’ve got the recording ready for you. Along with Metrigy, we explored how focusing on agent engagement leads to improved service quality and operational outcomes. Engaged, long-tenured agents are consistently more effective, and Intradiem’s real-time automation unlocks the potential of idle time, turning it into valuable opportunities for training. Access the recording now to discover key strategies for transforming your contact center: https://lnkd.in/eAV35xk4 #customerexperience #agentengagement
Intradiem
Software Development
Marietta, Georgia 10,609 followers
Designed by Humans, for Humans.
About us
At Intradiem, we believe the best technology is technology that supports humans. We are the only people-first customer service solution that has a real, long-lasting impact on your people, your customers, and your brand. We uncover, in real time, the untapped capacity in your contact center and give you the ability to use that capacity where it has the most impact. Time for Training, coaching, and wellness breaks – at the right time, every time. Automatic schedule updates. Call handling support. And with hard dollar savings that more than pay for itself. Intradiem: Contact center automation designed by humans, for humans.
- Website
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https://www.intradiem.com
External link for Intradiem
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Marietta, Georgia
- Type
- Privately Held
- Founded
- 1995
- Specialties
- Advanced Intraday Automation, Contact Center Automation, Real-Time Automation, Agent Development & Performance, WFM Automation, Manager & Adherence Assistant, Contact Center Cost Reduction, Contact Center RPA, Robotic Process Automation, workforce optimization, WEM, Workforce Engagement Management, Call Center Automation, Intelligent Assistant, and Intelligent Automation
Locations
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Primary
2500 Dallas Hwy
Ste 202, Dept #37049
Marietta, Georgia 30064, US
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Kemp House
152 City Road
London, EC1V 2NX, GB
Employees at Intradiem
Updates
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As businesses increasingly adopt AI to optimize processes, one area stands out where technology falls short: the contact center. The irreplaceable qualities of human agents are critical to customer satisfaction and call resolutions. In our 2024 Customer Experience Survey, an overwhelming 92% of consumers stated that they find human agents more helpful than AI-driven interactions. Stay tuned as we release more findings from our 2024 Customer Experience Survey, and explore the full findings here: https://lnkd.in/eyKspR8h #CustomerExperience #AI #ContactCenter
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Efficient contact centers deliver better customer experiences, lower costs, and maintain a motivated workforce. Intradiem's latest blog shares insights on leveraging advanced technology, strategic planning, and agent well-being to achieve peak efficiency. From harnessing predictive analytics to leveraging intelligent automation, discover how you can optimize call flow, enhance workforce management, and elevate agent experiences. Read more here: https://lnkd.in/g4aTvmdd #ContactCenter #Efficiency #PredictiveAnalytics #IntelligentAutomation
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Intradiem's new research has revealed a critical link between agent satisfaction and customer experience. In a partnership with Metrigy, Intradiem discovered that longer tenured and more engaged agents consistently deliver higher customer satisfaction scores. Additionally, the research emphasizes the significance of managing agent idle time, with automation playing a key role in reducing inefficiencies and boosting agent performance. As customer expectations continue to rise, Intradiem aims to enhance both efficiency and agent engagement with innovative solutions. Read the full release: https://lnkd.in/geYypBSf #CustomerExperience #AgentSatisfaction #ContactCenterAutomation #CX
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Join Intradiem for expert insights from Robin Gareiss of Metrigy and Ted Lango of Intradiem on actionable strategies to improve agent engagement, boost operational efficiency, and elevate customer satisfaction in today’s dynamic contact center. Learn how to align agent well-being with business performance and innovative techniques to optimize real-time workflows. Register now: https://lnkd.in/e5UHPdXB
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Explore the next evolution in workforce planning: Erlang-O. This groundbreaking approach is redefining how contact centers address real-time variability, agent availability, and fluctuating customer demand. Unlock new strategies for dynamic staffing, increased efficiency, and cost control! Don’t miss out: https://lnkd.in/eZPJ-wiy #ContactCenter #WorkforceManagement #ErlangO #Automation
Revolutionizing Contact Center Staffing with Erlang-O | Intradiem
https://intradiem.com
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Intradiem’s latest research shows that while business leaders are heavily investing in AI-driven customer service, customers prefer speaking with a human agent. Relying too heavily on AI risks alienating your customers. Human agents still play a critical role in resolving complex issues and providing a personal touch that AI cannot replicate. Brands that invest in their contact center teams are more likely to see long-term gains in loyalty and performance. Ignoring this disconnect could lead to lower satisfaction and, ultimately, lost revenue. Read the full press release below! https://lnkd.in/ecx9japE
Research Finds Customers, Business Leaders at Odds Over AI Usage in Customer Service - Intradiem
https://intradiem.com
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Join Intradiem for a SWPP sponsored webinar featuring Robin Gareiss and Ted Lango, where they’ll share strategies for enhancing agent satisfaction and operational efficiency in your contact center. The webinar will cover critical insights on agent engagement and its effects on customer experience, agent efficiency, and your bottom line. Elevate both your agents’ experience and your customer outcomes—register now: https://lnkd.in/e5UHPdXB
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If you missed our last webinar on how Erlang-O is revolutionizing workforce management - don't worry. This is your chance to catch-up on the conversation! Watch the recording below and explore exclusive downloadable resources to keep you on the cutting edge of contact center technology. #erlang #contactcenter #wfm https://lnkd.in/eA2vNY5y
Beyond Pre-Planned: Harnessing Real-Time Variability with Erlang-O - Intradiem
https://intradiem.com
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Operational efficiency and exceptional customer service are built on collaboration. Integrating back office and front office contact center teams is key to achieving this balance. Learn how forward-thinking companies are implementing strategies to boost productivity, streamline workflows, and drive impactful results with Intradiem’s solutions. Read more about how to bridge the gap below! #backoffice #frontoffice #collaboration https://lnkd.in/eSbZS69A
Back Office and Front Office Contact Center Collaboration
https://intradiem.com