Ready to elevate your credit union game? Join us at the Gaylord Rockies Resort in Colorado from Oct. 13 – 16, 2024, for MAXX 2024! Network with over a thousand credit union professionals, learn from renowned industry leaders and discover cutting-edge solutions that will inspire and elevate you. Don't miss out on this must-attend event! Find Illuma at Booth #178 Let's connect and explore how we can drive the future of credit unions together. #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Illuma
Software Development
Plano, Texas 1,476 followers
Shorter Calls • Better Security • Easier Banking
About us
Illuma is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions and community banks through our flagship product, Illuma Shield™. Improving Caller Experience, Operational Efficiency, and Account Security With Illuma Shield™ the authentication portion of the call is reduced by 80% or more as callers are identified by an AudioPrint™ using unique characteristics of their voice and device. - Illuma Shield™ brings the brick-and-mortar experience to the contact center. Callers get a warm and personal interaction where they don’t have to jump through hoops to prove who they are. - This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster. - Voice biometrics are far better for fraud prevention than even the most extensive security questions. Generating a false positive that misidentifies someone other than the account holder as a match is extremely difficult. Frictionless Authentication from the Start Our passive voice authentication system works seamlessly in the background. - Deployment takes weeks, not months - More than 95% of those invited to enroll say, “Yes!” - 100% of agents say the system is easy to use Bringing Big Bank Technology to Community Financial Institutions on a Budget Credit unions and community banks that want to be ahead of the curve with FinTech partner with Illuma Labs to deploy state-of-the-art technology that features the latest in voice biometrics, AI, and Machine Learning. Illuma Shield™ has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. Illuma Labs is the exclusive provider for CUNA Strategic Services and has industry endorsements in 34 U.S. states.
- Website
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http://www.illuma.cx
External link for Illuma
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Plano, Texas
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Intelligent Systems, Machine Learning, Signal Processing, Software, Voice Authentication, Fraud Prevention, and Voice Biometrics
Locations
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Primary
7700 Windrose Ave
Suite G300
Plano, Texas 75024, US
Employees at Illuma
Updates
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Illuma reposted this
Let's talk about call-center security and AI-based fraud 🔒🗣 In this episode of #FinovatePocast, Greg Palmer hosts Milind Borkar, CEO of FinovateFall Best of Show winner Illuma, to talk voice authentication & fraud prevention in the wake of AI advancements! 👉 https://bit.ly/3Ysz0xP #Finovate #fintech #AI #security
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Defend Your Accounts from Fraud and Social Engineering Attacks! Any security breach or fraudulent activity can significantly tarnish your brand's image. Regrettably, fraudsters are gaining increased access to out-of-wallet question answers via social media and data breaches, a situation expected to intensify with time. It's time we transform how we handle fraud prevention in our call centers for credit unions and community banks. We aim to shield community financial institutions and their clients by minimizing the risk of social engineering and account takeovers. 🔒 Ready to secure your institution? Book a demo with us today! https://bit.ly/3OWnF2e
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In a digital era where self-service banking is the norm, call centers still matter for complex questions and critical transactions. Unfortunately, they're also a prime target for fraudsters exploiting traditional authentication methods. Enter voice biometrics—a growing trend in call centers. Unlike passwords or PINs, it uses unique voice characteristics to verify identity, offering convenience and robust fraud prevention. Are you curious about how voice biometrics can transform your call center? Explore our latest blog to learn more. #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Exploring Voice Biometrics and Banking Call Centers | Illuma
https://illuma.cx
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Are agents and members really happier when voice authentication is in the mix? The data is clear. See the results for Financial Plus Credit Union here. #VoiceAuthentiction #CallCenter #ContactCenter #CreditUnions #MemberExperience
Financial Plus Credit Union Cuts Authentication Time 93%, Improves NPS 22%, and Boosts Call Center Agent Retention
Illuma on LinkedIn
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Discover how Illuma Shield sets a new standard in fraud prevention. Watch our 6-minute demo, which clinched the Best of Show award at FinovateFall 2024, and see how our advanced technology blocks voice fraud attempts, even against deep fakes! #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Illuma Demo at FinovateFall 2024 | Illuma
https://illuma.cx
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“We were looking to remove friction from our client experience with the contact center, while also providing enhanced security for our customers’ accounts. We were impressed with the strength of Illuma’s product and delightfully surprised that the solution could be integrated with our digital customer platform within 2 weeks.” - Jen Zorn, CIO Evans Bank
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Imagine recognizing callers as quickly as you do in-branch visitors! Our state-of-the-art technology leverages Signal Processing, Machine Learning, and AI to create a unique AudioPrint™ for every caller. This allows us to verify identities in real time without needing security Q&A or spoken passphrases. 📞 Seamless, secure, and innovative – transform your customer service experience! Want to know how? Learn more about our game-changing voice biometric technology today. https://lnkd.in/gsteZVry #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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Is deploying voice authentication in your banking contact center worth the cost? Do you wish there was an easy way to figure out the ROI? Do you know how much it is really costing you to maintain the status quo with traditional KBA? Amy Travers at Illuma is offering a deep dive so you can make the most of your digital transformation budget in 2025. #voiceauthentication #banking #contactcentertechnology
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Foil Account Takeovers from Fraudsters and Social Engineers Brand reputation takes a big hit whenever there is a breach or fraud. Unfortunately, answers to out-of-wallet questions are becoming more available to fraudsters through social media and data breaches. This will only get worse over time. It’s time to evolve call center fraud prevention for credit unions and community banks. We help protect community financial institutions (CFIs) and those they serve by battling the threat of social engineering and account takeovers. 🔒 Ready to safeguard your institution? Schedule a demo today! https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion