Did you know call center authentication solutions are evolving drastically? Technology is stepping up to counter contact center fraud, particularly in banks and credit unions. According to Experian's recent report, fraudsters often request credit line increases, money transfers, travel notifications, PIN resets, and even address changes. This not only leads to high financial losses but also a loss of customer trust. It's time to welcome the new era of advanced customer authentication to prevent account takeovers. Stay tuned as we explore traditional and emerging options for securing your call center. Because at the end of the day, your security is our priority! 🔐 #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Illuma
Software Development
Plano, Texas 1,252 followers
Shorter Calls • Better Security • Easier Banking
About us
Illuma is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions and community banks through our flagship product, Illuma Shield™. Improving Caller Experience, Operational Efficiency, and Account Security With Illuma Shield™ the authentication portion of the call is reduced by 80% or more as callers are identified by an AudioPrint™ using unique characteristics of their voice and device. - Illuma Shield™ brings the brick-and-mortar experience to the contact center. Callers get a warm and personal interaction where they don’t have to jump through hoops to prove who they are. - This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster. - Voice biometrics are far better for fraud prevention than even the most extensive security questions. Generating a false positive that misidentifies someone other than the account holder as a match is extremely difficult. Frictionless Authentication from the Start Our passive voice authentication system works seamlessly in the background. - Deployment takes weeks, not months - More than 95% of those invited to enroll say, “Yes!” - 100% of agents say the system is easy to use Bringing Big Bank Technology to Community Financial Institutions on a Budget Credit unions and community banks that want to be ahead of the curve with FinTech partner with Illuma Labs to deploy state-of-the-art technology that features the latest in voice biometrics, AI, and Machine Learning. Illuma Shield™ has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. Illuma Labs is the exclusive provider for CUNA Strategic Services and has industry endorsements in 34 U.S. states.
- Website
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http://www.illuma.cx
External link for Illuma
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Plano, Texas
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Intelligent Systems, Machine Learning, Signal Processing, Software, Voice Authentication, Fraud Prevention, and Voice Biometrics
Locations
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Primary
Get directions
7700 Windrose Ave
Suite G300
Plano, Texas 75024, US
Employees at Illuma
Updates
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Experience customer interactions like never before with Illuma Shield™. Our innovative platform brings the personal touch of brick-and-mortar service to the contact center, aligning seamlessly with your brand. But the benefits don't stop there! With enhanced security measures that significantly reduce fraud, you can rest easy knowing your customer and member relationships are not just maintained; they're protected. Learn more about fraud prevention - https://lnkd.in/gYbDKNRm #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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Embrace the future of authentication! 🎙️ Recent studies reveal that consumers are increasingly fond of voice biometric authentication. Just as we've adapted to other forms of biometric verification, voice channels are becoming the next big thing in security technology. 🌐 Consumers appreciate the convenience and security offered by voice authentication for easy access to their accounts. 📈 Stay ahead of the curve and step into the future of secure and convenient access. #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
How Do Consumers Feel about Voice Biometric Authentication? | Illuma
https://illuma.cx
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"This voice authentication software is an important addition to our toolbox in combating account fraud by ensuring that our contact center representatives are speaking with the member who owns the account and not a bad actor impersonating that member”. - Tony Rohrmeier, EVP and COO, Hudson Valley Credit Union Learn about Illuma Shield today - https://illuma.cx/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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Illuma reposted this
Voice authentication is imperative. It's not just member accounts that can be threatened by fraud in the #contactcenter. A savvy identity thief could compromise all data in your #creditunion by convincing the #helpdesk to help them with a password reset. Learn more in this Illuma article: https://hubs.li/Q02FFfF70
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Are your contact center agents tired of unnecessary clicks and extra data entry disrupting your call flow? Contact center agents globally concur: Illuma Shield™ effortlessly streamlines the authentication process. Integrated directly into your existing agent UI, your agents can say goodbye to excessive windows and hello to simplified processes. Experience seamless authentication with Illuma Shield™. Contact us today to set up a demo - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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Looking toward the future, Community Financial Institutions (CFIs) are making strategic moves to achieve their goals. With an eye on increasing Assets Under Management (AUM) and Net Interest Margin (NIM), CFIs are making technology their greatest ally in this journey. Read more below as we uncover the key areas CFIs are investing in for 2024-2025 for unparalleled progress. #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Top FinTech Priorities for Financial Institutions in 2024 | Illuma
https://illuma.cx
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Your voice matters. At Illuma, we're not just champions of digital innovation in FinTech but your trusted partners, helping credit unions & community banks boost their brand reputation through seamless user experiences and upgraded account safety. #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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Illuma reposted this
👀 Ashish Garg, CEO at Eltropy and Milind Borkar, CEO at Illuma had some things to say about #VentureTech! 📢Fintech applications are Still Open! Don't miss the window! ➡️Apply now: https://lnkd.in/ePBz48S #fintech #showcase #tech #startup #creditunion #bank #finance #curql #css #venturetech
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The banking sphere is swiftly morphing, fueled by tech advancements. Innovation is harnessed to boost security and smoothen processes in the finance sector. As fraudsters up their game, relying on security Q&A for account holder identification is perilous. Thus, voice biometrics is making a significant entrance into banking as an effective antidote to fraud and eliminating roadblocks for end users. Banks and credit unions, regardless of size, are pioneering the transformation in customer account security and user experience by using distinctive vocal traits for caller verification. Read more at the link below! #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Your Quick Guide to Voice Biometrics in Banking | Illuma
https://illuma.cx