Join us in Houston, TX, from September 4-6, 2024, for the Elevate Credit Union Leadership Summit! 🚀 Credit Union Executives, Leaders, and FinTech Innovators don't miss this opportunity to stop by our booth and discover the cutting-edge capabilities of Illuma's voice authentication software. Learn how we can help you enhance security and streamline member experiences. 📅 Mark your calendars and see us at the Summit! #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
Illuma
Software Development
Plano, Texas 1,304 followers
Shorter Calls • Better Security • Easier Banking
About us
Illuma is a Credit Union Service Organization (CUSO) and R&D company headquartered in Plano, Texas. We deliver real-time voice authentication and fraud prevention solutions for credit unions and community banks through our flagship product, Illuma Shield™. Improving Caller Experience, Operational Efficiency, and Account Security With Illuma Shield™ the authentication portion of the call is reduced by 80% or more as callers are identified by an AudioPrint™ using unique characteristics of their voice and device. - Illuma Shield™ brings the brick-and-mortar experience to the contact center. Callers get a warm and personal interaction where they don’t have to jump through hoops to prove who they are. - This system allows agents to reduce the part of the call that tends to cause the most frustration and delays, enabling them to help callers with their questions, concerns, and transactions faster. - Voice biometrics are far better for fraud prevention than even the most extensive security questions. Generating a false positive that misidentifies someone other than the account holder as a match is extremely difficult. Frictionless Authentication from the Start Our passive voice authentication system works seamlessly in the background. - Deployment takes weeks, not months - More than 95% of those invited to enroll say, “Yes!” - 100% of agents say the system is easy to use Bringing Big Bank Technology to Community Financial Institutions on a Budget Credit unions and community banks that want to be ahead of the curve with FinTech partner with Illuma Labs to deploy state-of-the-art technology that features the latest in voice biometrics, AI, and Machine Learning. Illuma Shield™ has been showcased at multiple premier FinTech events such as FinovateSpring and FinovateFall and won Best in Show at VentureTech 2019. Illuma Labs is the exclusive provider for CUNA Strategic Services and has industry endorsements in 34 U.S. states.
- Website
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http://www.illuma.cx
External link for Illuma
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- Plano, Texas
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Intelligent Systems, Machine Learning, Signal Processing, Software, Voice Authentication, Fraud Prevention, and Voice Biometrics
Locations
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Primary
7700 Windrose Ave
Suite G300
Plano, Texas 75024, US
Employees at Illuma
Updates
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Why choose Illuma for your caller verification needs? 🤔 ✅ Affordable solution ✅ Quick deployment ✅ User-friendly interface ✅ Responsive support team At Illuma, we're committed to bringing cutting-edge voice authentication to community financial institutions without the big bank price tag. Our secret? We partner closely with credit unions and community banks. They're not just our clients - they're our investors and innovation partners. Their feedback drives our features, ensuring our software evolves to meet real-world needs. Ready to elevate your caller verification process? Let's chat! - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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🚨 Attention Financial Institutions: Is Your Call Center Fraud Prevention Up to Date? Brand reputation can suffer severely when breaches or fraud occur. With answers to security questions becoming more accessible to fraudsters through social media and data breaches, it's time to evolve our approach. At Illuma, we're committed to protecting community financial institutions (CFIs) and their customers from social engineering and account takeovers. https://bit.ly/3OWnF2e How are you adapting your fraud prevention strategies? Let's discuss in the comments 👇 #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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Imagine a world where your average handle time was so low that agents could take their time on each call to educate account holders and help them access more financial products and services. How would that impact the performance of your financial institution? Learn about one simple way to reduce AHT and improve caller experience while giving agents the breathing room to deliver more value. #banking #voiceauthentication #contactcenters #callcenters #memberexperience #customerexperience
What If Banking Contact Center Agents Had Extra Time on Every Call?
Illuma on LinkedIn
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“As a 60 employee credit union, we run very lean and don’t have a lot of extra time to do things outside our normal job. Deploying Illuma was an easy, seamless project. It didn’t take a lot of energy, which is great for us.” - Eric Valla, CIO WyHy Federal Credit Union Contact us today to set up a demo - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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🚀 Exciting news! Our voice authentication solution, Illuma Shield™, is delivering impressive real-world results: ✅ Authenticates voices in seconds ✅ No annoying security questions ✅ 80%+ reduction in authentication time Streamline your call center operations and enhance customer experience. Learn more about how Illuma Shield™ can transform your authentication process: https://bit.ly/3tdIcGI #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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Illuma reposted this
There's still time to register for the next episode in this series, Beating Fraudsters at Their Own Game! Join Barb Lowman, CUDE, President of CSS, Carefull, Illuma and Verafin will explore opportunities to take a proactive posture to protect your members from fraud at the transactional level, and also how to quickly jump into action and prevent further negative impact in the event a member is impacted by fraud. Register: https://hubs.li/Q02JFZD_0
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Illuma reposted this
AmeriCU is excited to introduce the addition of voice verification technology to its Member Contact Center, as an additional way of secure account access! Visit the article to learn more. https://lnkd.in/gc982asM
AmeriCU Credit Union adds voice verification for seamless security - CUInsight
cuinsight.com
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Illuma reposted this
There's still time to register for the next episode in this series, Beating Fraudsters at Their Own Game! Join Barb Lowman, CUDE, President of CSS, Carefull, Illuma and Verafin will explore opportunities to take a proactive posture to protect your members from fraud at the transactional level, and also how to quickly jump into action and prevent further negative impact in the event a member is impacted by fraud. Register: https://hubs.li/Q02JFZD_0
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“We’re always trying to push down call handle times. Illuma represented a great way to have a really high degree of accuracy in verification. It’s really well integrated into our phone system, so it wasn’t like a whole separate product that we had to do, and it is certainly saving us a lot of money.” - Tim Walters, Member Experience Manager, WYHY Federal Credit Union Contact us today to set up a demo - https://illuma.cx/contact/ #technology #bankingindustry #data #strategy #banking #security #safety #financialservices #tech #customerexperience #development #customerservice #banks #callcenter #fraudprevention #fraud #creditunions #lending #authentication #creditunion
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