📣 If you are customer support or experience professional thinking about starting a Voice of Customer program 💬 in your company, this guide is for you 😊 We explore how to launch an effective Voice of Customer program, detailing each critical step and providing insights into making the program successful ⬇️ #voiceofcustomer #customersupport https://lnkd.in/dev6WVhB
Idiomatic, Inc.
Information Services
Mountain View, California 1,756 followers
Turn your customer feedback into a complete, data-driven voice of customer picture.
About us
Idiomatic is Voice of Customer in a box, used by companies such as Pinterest, Instacart, and HubSpot. It can be used to build a voice of customer program or to look into automating an existing program. With Idiomatic, customer feedback analysis can power the VOC to make changes that actually improve your Customer Experience. Idiomatic: -Ingests your customer feedback from every data source. -Automatically classifies the feedback so you don’t have to read every comment. -Prioritizes feedback so you can focus on what matters. -Summarizes and communicates that feedback to the parties who matter. The solution aims to eliminate manual deep dives. Idiomatic pre-tags tickets for customer service routing. The customer feedback data types analyzed include helpdesk, surveys, app reviews, product reviews, social media, and forum/communities. The biggest drawback we hear about other customer feedback analytics software is that they are based on large language models or natural language processing (NLP). These general models are good at surfacing high-level themes, insights, and key phrases in text analysis, but are not tailored to give specific granular insights for each individual business or industry, taking into account language that is unique to you. This means that you still have to do deep dives to read lots of tickets to understand the specifics of what’s going on with a theme or phrase. Idiomatic builds a new taxonomy unique to each client’s business that helps you better understand your customers and their specific feedback about your products and services. The Idiomatic models are not “theme” based, but use machine learning based on our taxonomy to better understand the relationship and meaning of your customer feedback. This means you can process high volumes of data at scale, and deliver specific human-understandable insights without requiring you to do deep dives to read lots of tickets to get actionable insights about your business.
- Website
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https://idiomatic.com/
External link for Idiomatic, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Mountain View, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Feedback, Customer Support, Product Management, Customer Happiness, Machine Learning, Natural Language Processing, Text Analysis, Customer Feedback Analytics, Customer Experience, AI, Voice of Customer, and Customer Intelligence
Locations
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Primary
10 Towne Circle
Mountain View, California 94040, US
Employees at Idiomatic, Inc.
Updates
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Here's a step-by-step guide on how to incorporate voice of customer into every stage of the product development process, from initial concept to post-launch refinement. #voiceofcustomer #productdevelopment https://lnkd.in/dNeFhAfU
Integrating Voice of Customer into product development: A step-by-step guide
https://idiomatic.com
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Drowning in Customer Feedback? Here's How You Turn the Tide 🌊 Ever feel like you're swimming in an ocean of support tickets, survey responses, and customer comments? Idiomatic founders Chris & Kevin have been there. Trying to manually sort through thousands of data points is like... ...trying to drink from a fire hose. 💦 The traditional approach? • Time-consuming • Prone to human error • Misses critical patterns Then came their "aha" moment. 💡 What if we could automate this process AND make it smarter? Enter: Idiomatic Here's how Idiomatic revolutionizes feedback analysis: 1) Connect data sources (help center, surveys, reviews) 2) Upload raw feedback 3) Watch as it generates a CUSTOM taxonomy 4) See categorization happen in MINUTES The results? • 10X more customer feedback analyzed • 35% increase in positive CSAT scores • 40% reduction in top customer issues • Uncovered trends we'd been missing for MONTHS But here's the real magic: This approach isn't just for support tickets or survey responses. Imagine applying this to: • App/Product reviews • Social media • Forums or communities The possibilities are endless. 🚀 #CustomerSupport #CustomerInsights #DataAnalysis (This post was written with the support of agent.ai tool built by Kieran Flanagan & Dharmesh Shah from HubSpot (one of our favorite customers ❤️).) https://lnkd.in/eNqF2ktx
agent.ai | The Professional Network for AI Agents
agent.ai
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Learn how you can bridge the gap between customer feedback and knowledge management, and create more relevant, useful, and proactive content. #knowledgebase #customersupport https://lnkd.in/dT_uiMm3
Unlocking the untapped potential of customer insights for knowledge base content creation
https://idiomatic.com
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Have you seen the new Zendesk app of Idiomatic? This app is for automating tagging and Voice of the Customer reporting. Idiomatic's Zendesk app helps you identify unique contact reasons, tag tickets automatically, and answer questions quickly. Leading companies like Pinterest and HubSpot use Idiomatic because it: -Makes 67% fewer mistakes than manual tagging -Tags tickets with issues specific to your business Tagging tickets with Idiomatic is faster, more accurate, and cheaper than manual tagging. Idiomatic's reporting and analytics suite then makes it easy to improve key metrics or better serve specific customer segments. Try it for yourself - Idiomatic offers a free 7-day trial, and then has affordably priced plans for businesses of all sizes. Automated tagging will start within 30 minutes after you install the app. To install the app for free today ⬇️ https://lnkd.in/dvc7k_SX #customersupport #voiceofcustomer #zendesk
Idiomatic App Integration with Zendesk Support
zendesk.com
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Learn about common obstacles faced when scaling voice of customer efforts and get practical solutions for overcoming them. #voiceofcustomer #customerexperience https://lnkd.in/e4ehuRYm
Building a scalable voice of customer program: Challenges and solutions
https://idiomatic.com
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Identifying and tracking the right metrics and Key Performance Indicators (KPIs) is essential for VoC teams to demonstrate value, drive improvements, and align efforts with business objectives. Learn about the VoC metrics that matter and how to effectively track and measure customer feedback. #voiceofcustomer #customerfeedback https://lnkd.in/gxzkwfbr
Tracking the right voice of customer metrics
idiomatic.com
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🎬 What do users dislike most about streaming services? 🎬 With Idiomatic's new self-serve version, we analyzed 6 of the most popular streaming services' app reviews ➡️ The top 3 issues that cause negative sentiment are: ➡️ General dissatisfaction with the experience such as -App bugs -Slow performance -Excessive ads ➡️ Technical problems such as -Slow app performance -Frequent app crashes -Poor device compatibility ➡️ Ad intrusiveness issues such as -Excessive ads during playback -Ads despite paid subscriptions -Ads causing subscription cancellations To read the full analysis ⬇️ https://lnkd.in/dbzqNKNC #streamingservices #voiceofcustomer #appreviews
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Idiomatic, Inc. reposted this
🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Enabled Voice of the Customer”. 🌟 Our special guest Kevin Yang, founder and Co-CEO at Idiomatic, Inc. 🔍 In this episode, we discuss: -What VoC is and why it has typically been very difficult for companies to make effective use of the data. -How you used Traditional AI in your original VoC application. -How Idiomatic uses generative AI in its application and what problems it solves for your customers. -How AI-driven VoC has transformed customer experience management for Idiomatic clients. -How customers are using Idiomatic’s tools to do VoC data analysis. -Some of the common challenges businesses face when implementing AI-enabled VoC solutions. -How Idiomatic ensures data privacy and ethical use of customer data. -Advice to businesses that are looking to integrate AI into their customer feedback processes. 👍Kevin Recommends: Gimlet Media's "Startup", hosted by Alex Blumberg and Lisa Chow. #ai #genai #voc #cx #customers
AI Enabled Voice of the Customer
https://www.youtube.com/
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🎬 What do users like most about streaming services? 🎬 With Idiomatic's new self-serve version, we analyzed 6 of the most popular streaming services' app reviews ➡️ Some areas where watchers share positive feedback are: -Customer service -App usability -Movie selection -Streaming quality To read the full analysis ⬇️ https://lnkd.in/dbzqNKNC #streamingservices #voiceofcustomer #appreviews