HFS Research

⏳ “A decision delayed today is a loss tomorrow…leaders have to have courage and speed.” —Bill McDermott, Chairman and CEO, ServiceNow You guessed it: From The Horse’s Mouth is back with the first episode of 2025. In this exciting season premiere, host Phil Fersht sits down with Bill McDermott, Chairman and CEO of ServiceNow, and Ravi Kumar S, CEO of Cognizant. These industry legends pull no punches in their conversation about generative AI, the workforce, and “the next technological renaissance.” Want the inside scoop on the evolving landscape of enterprise tech? 👀 Here’s a preview: 🤖 Generative AI is making a shift to agentic AI. Say hello to digital workers that can manage tasks 24/7! 🕊️ Ethical frameworks, privacy, and trust are critical for encouraging widespread AI adoption and successful scalability. 👥 AI can have massive human impact, freeing employees from “soul-crushing” repetitive tasks and allowing them to focus on innovative and creative work …And that’s just the beginning. To hear more, tune into the newest episode of From The Horse’s Mouth every other Friday. Episodes drop at 11:00 am ET, available wherever you get your podcasts. #HFSResearch #FromTheHorsesMouth #Podcast

🤔 To what extent are you seeing a paradigm shift in CPG as we move towards generative enterprises? Julian Skelly, Retail Lead, EMEA & APAC, Publicis Sapient, highlights incremental changes within retail firms alongside GenAI advancements—from increased personalization to more dynamic pricing. He also highlights the importance of good-quality data and the need for retailers to look at ecosystem partner relationships differently. Hear what Julian has to say for yourself. Tune in below for the two-minute clip 👇 #HFSResearch #Retail #CPG #GenAI Josh Matthews | David Cushman | Ashish Chaturvedi | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Emma Melando | Neeraj Satpall | Helen Merriott | Debleena Paul | Dannae Gomez

🚨 Houston Energy Leaders – Don’t Miss Out 🚨 This is THE exclusive, must-attend event for senior energy industry leaders in Houston. If you're not part of this conversation, you're missing out on the future of the energy sector. On January 27, HFS Research, in collaboration with Infosys, is hosting an in-person executive roundtable at Hotel ZaZa Memorial City, Houston. This event brings together top energy leaders to tackle the pressing challenges of our time: aligning digital innovation with sustainability, maximizing the power of GenAI and IoT, and shaping new business models for the low-carbon future. What’s at stake? •How to leverage digital transformation to drive corporate success and environmental sustainability •Addressing the resource demands of LLMs and high-end chips •Real solutions for the energy transition in the Americas 🔑 Apply now and be part of the future of energy. https://lnkd.in/gkUkcH2K 💬 Know someone who would benefit? Share this post and help shape the conversation. #EnergyLeadership #DigitalInnovation #Sustainability #AI Josh Matthews Tony Filippone Phil Fersht Joseph Alenchery Sriram Sundar Swati Gulpadia Anchal Bhatia Infosys Energy Practice

New HFS OneCouncil Member Alert! 🆕📢 Let's give a warm welcome to these visionary leaders joining us to help drive innovation and progress in business operations and technological advancements. ⭐ Sharad Gera, Penske Transportation Solutions ⭐ Christina Homburg, Marley Spoon ⭐ Kedar Prabhu, Dow Jones ⭐ Matthew Wyatt, Public Investment Fund (PIF) Swipe through to meet our new members and learn what inspired them to be part of the OneCouncil and what they hope to contribute ➡ New to HFS OneCouncil? 🤔 The HFS OneCouncil is a collective of recognized industry leaders renowned for their excellence in strategy, transformation, and technology innovation. Comprised of individuals who have demonstrated outstanding prowess in their respective fields, OneCouncil members play a pivotal role in shaping the future of research and consultancy. The OneCouncil's mission is to be the leading collective enterprise voice, influencing the technology and professional services industries with a clear narrative, vision, and agenda. Experience the power of collective wisdom with hashtag#HFSOneCouncil.

🤔 To what extent are you seeing a paradigm shift in CPG as we move towards generative enterprises? Helen Merriott, Consumer Products Lead, EMEA & APAC, Publicis Sapient, takes two minutes to share her perspective, highlighting the positive impact GenAI is having within CPG and retail firms and the impact on brands and consumer engagement. Tune in below 👇 #HFSResearch #Retail #CPG #GenAI Josh Matthews | David Cushman | Ashish Chaturvedi | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Emma Melando | Neeraj Satpall | Julian Skelly | Debleena Paul | Dannae Gomez

Season two of From the Horse's Mouth Podcast is up and running with Bill McDermott and Ravi Kumar S debating the emerging world of services-as-software: 🎧 Apple Podcasts: https://lnkd.in/e9ERPj68 🎧 Spotify: https://lnkd.in/e-BkGCPW 🎧 YouTube: https://lnkd.in/euSquDxh Cognizant ServiceNow HFS Research #agentic #genai #servicesassoftware Colin Fleming Thea Hayden Andreea Andraşiu Prasad Sankaran Babak Hodjat Nick Tzitzon Amit Zavery Rashmi Chakraborty Elena Christopher David Cushman

❤️ Data is at the heart of every successful GenAI initiative. Yet, 2️⃣ of the top 3️⃣ barriers to GenAI adoption for retail and consumer packaged goods (RCPG) organizations are rooted in data—both the training data and the data used to fine-tune the AI models. Following an exclusive event with leading enterprise RCPG organizations in partnership with Publicis Sapient, we leveraged our discussions for the report, "Focus retail and CPG GenAI investments on the core but leave room for innovation." When organizations define a GenAI strategy, they must start by understanding their available data and how to access it. RCPG organizations must accept that data will never be perfect or risk falling behind with AI innovation. Find the full recap and takeaways here >> https://lnkd.in/eAhBXV8f #Retail #GenAI #CPG #HFSResearch Josh Matthews | David Cushman | Ashish Chaturvedi | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Emma Melando | Neeraj Satpall | Helen Merriott | Julian Skelly | Debleena Paul | Dannae Gomez

Welcome to HFS Tarini Mehta 😀

Grab your earbuds—Phil Fersht and Scott Galloway, NYU Stern School of Business professor, entrepreneur, and podcast icon, grabbed their microphones for a candid conversation on the "From the Horse's Mouth" podcast. They unpacked the lingering tensions from the 2024 U.S. election, the power and responsibilities of #BigTech, the rising challenges of loneliness, and why America, despite its divisions, still has abundant potential. So, what are you waiting for? Listen and subscribe on your favorite podcast platform. #HFSResearch #FromTheHorsesMouth #Podcast ⭐ Apple Podcasts: https://lnkd.in/eERYeB65 ⭐ Spotify: https://lnkd.in/ezvbfQhY ⭐ YouTube: https://lnkd.in/exxEgRrR ⭐ iHeartRadio: https://lnkd.in/guMxFXm7 ⭐ Pandora: https://lnkd.in/e45nPNkk

👋 Reality check: There's no easy blueprint for GenAI and navigating to the right solution for your brand. In partnership with Publicis Sapient, we welcomed 15 enterprise executives from leading retail and consumer packaged goods (RCPG) organizations together to GenAI investments and their strategies for embracing the radical technology. The guidance around the room was that to make meaningful progress, RCPG leaders should stay focused on core business objectives while maintaining space for innovation. The bottom line? 💡 Accept that data will never be perfect in an RCPG company, and don't let your teams use waiting for perfection as an excuse not to act. 💡 Embrace ways of improving existing processes while working with innovation teams, bringing all parts of the business and IT together. Head to our website for the full recap and takeaways >> https://lnkd.in/eAhBXV8f #Retail #GenAI #CPG #HFSResearch Josh Matthews | David Cushman | Ashish Chaturvedi | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Emma Melando | Neeraj Satpall | Helen Merriott | Julian Skelly | Debleena Paul | Dannae Gomez