Are you tired of the endlessly repetitive news cycle? Searching for a kernel of truth amidst the digital chaos? Ready for a fresh perspective? Listen to Phil Fersht's new podcast, "From the Horse's Mouth: Intrepid Conversations with Phil Fersht," which officially launched TODAY! 🎉 In Season 1, Phil tears up the over-polished corporate script to tackle one massive question: How can integrating AI into the workplace enhance, rather than diminish, human creativity, expression, and innovation? Best part? You can binge-watch the first THREE episodes now. 👉 Episode 1.1: A Kernel of Truth with Laura Gassner Otting 👉 Episode 1.2: Burning Platform with John Hagel 👉 Episode 1.3: The Great Equalizer with Ravi Kumar S New episodes will follow every second Friday. Subscribe and listen wherever you get your podcasts: Apple: https://lnkd.in/eMVzDc2h Spotify: https://lnkd.in/eppUkSKx YouTube: https://lnkd.in/exxEgRrR iHeartRadio: https://lnkd.in/guMxFXm7 Stitcher: https://lnkd.in/gCDfjvBi #FromTheHorsesMouth #IntrepidConversations
HFS Research
Research Services
Cambridge, Massachusetts 35,229 followers
INNOVATIVE. INTREPID. BOLD.
About us
HFS is a leading global research and analysis firm trusted at the highest levels of executive leadership. Our mission is to help our clients—both service providers and the companies that rely on them—tackle challenges, make bold moves, and bring big ideas to life by arming them with accurate, visionary, and thought-provoking insight into issues that impact their business. We’re not a research mill. Our analysts and strategists have deep, real-world experience in the subjects they cover. They’re respected for their independent, no-nonsense perspectives based on thorough research, reliable data, and personal engagements with industry leaders. We closely watch key industry sectors, market trends, and competitive pressures, and carefully track emerging technologies and delivery model innovations, the companies that provide them, and the impacts they have on the industry. We help our clients generate new ideas, redefine how work gets done, and disrupt business models steeped in decades of antiquated processes and technology.
- Website
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https://www.hfsresearch.com
External link for HFS Research
- Industry
- Research Services
- Company size
- 51-200 employees
- Headquarters
- Cambridge, Massachusetts
- Type
- Privately Held
- Founded
- 2009
- Specialties
- Automation, Smart Analytics, Business Services, “As-a-Service” Economy Experts, Customer Experience Management, Outsourcing, blockchain, Artificial Intelligence, IT Services, Sourcing and Procurement, Engineering Services, Digital HR, Supply Chain, Energy and Utilities, Healthcare and Life Sciences, BFSI, OneOffice, Business Operations, Cognitive Analytics, Machine Learning, Finance and Accounting, Oil and Gas, Change Agents, Manufacturing Services, ServiceNow Services, Microsoft Dynamics Services, Workday Services, CX, Travel and Hospitality, IT Infrastructure Services, Triple-A Trifecta, Digital OneOffice, Telecom Services, Retail Services, Digital Transformation, SaaS Services, Big Data, Small Data, AI, BPO, GenAI, and GenerativeAI
Locations
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Primary
One Mifflin Place, Suite 400
Harvard Square
Cambridge, Massachusetts 02138, US
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Ortona House
110 Hills Road
Cambridge, East of England CB2 1LQ, GB
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E-1 Block (Beech)
Manyata Embassy Business Park - Outer Ring Road
Bangalore, 560045, IN
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Ottawa, Ontario, CA
Employees at HFS Research
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Don Ryan
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Phil Fersht
CEO and Chief Analyst, HFS Research
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Thomas Reuner
Executive Research Leader and Head of EMEA at HFS Research
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Viral Chhaya
Head of Global Business Services | Client Delivery | Digital and Process Transformation | Intelligent Operations | Global Capability Centers | BPO |…
Updates
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🆕 📽 Uncover about Global Capability Centers (GCCs) in India and their role in the IT services industry in the latest episode of HFS Unfiltered Stories. This in-depth discussion explores the future of GCCs, focusing on IT, engineering, and supply chain capabilities, the attractiveness of GCCs for top talent, and the importance of purpose-driven talent management. Key takeaways include: ✅ GCCs play a pivotal role in the IT services industry, offering digital capabilities, engineering expertise, and supply chain operations solutions. ✅ GCCs are evolving from cost arbitrage to skills arbitrage, attracting top talent and driving innovation. ✅ India's superpower in the IT industry lies in its large talent pool, STEM education, communication skills, customer-centric culture, and resilience to change. ✅ To make GCCs attractive for top talent, organizations must have a vital purpose, focus on critical capabilities, and engage with premier institutes. ✅ AI brings excitement and opportunities, and humans still have unique skills that AI cannot replace. ✅ GCCs have the potential to drive innovation and contribute to the bottom line of global organizations. Hosted by Saurabh Gupta, President, Research and Advisory Services at HFS Research, the conversation features Swaroopa Rani Akula, Head of Office at Eastman Hyderabad. ➡ Don't miss out on this insightful discussion – https://lnkd.in/gKsbGr9M Saurabh Gupta | Phil Fersht | Elena Christopher | Tony Filippone | Biswadeep Ghosh Hazra | Srini Vaddepalli | HFS Research Swaroopa Rani Akula | Eastman #GlobalCapabilityCenters #GCCs #ITServicesIndustry #EngineeringServices #India #TalentManagement #AI #SupplyChain #IndiaSuperpower
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HFS Reinvent: Can we hit rewind? ⏪️ Enterprise leaders and global visionaries brought the ENERGY last week during our UK AI Symposium, "The Great Enterprise Reinvention." From lively discussions over dinner in the Gonville & Caio's' historic Hall to disruptive conversations on the two great waves coming towards us—AI and Climate Change—HFS leaders and attendees alike left feeling inspired and energized by the breadth of knowledge and experience shared during the event. While we can't rewind time, we can run the event back with our highlight reel. Check it out below. 👇 P.S.: The countdown for the HFS Winter Summit is officially on. We can't wait to see what New York has in store: HFS Winter Summit - The Great Enterprise Regeneration 2024 >> https://lnkd.in/eAU4ZeZT #HFSReinvent Phil Fersht | Elena Christopher | David Cushman | Tony Filippone | Saurabh Gupta | Melissa O'Brien | Emma Melando | Anjali Pendlebury -Green | VIVIENNE HSU | Matt Sugden-J | Gerd Leonhard | Sumit Mitra | Shanthi Nachiappan | Omkar Nisal | Vijay Pahuja | Radhakrishnan Anantha | Humayun Sheikh | Yusuf Tayob | Sanjeev Vohra | Krystian Zajac | James Edwards | Gerard Grech | Ritesh Idnani | Manju Kygonahally | David Lumley | Keshav R Murugesh | Richard Nicholson | Praveen Prabhakaran | Stefania Ricci | Anant Sood | Tiger Tyagarajan | Paul Weller | Dr. Christina Yan Zhang
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We are all set!! 🗓️Tomorrow (October 4, 2024) is the HFS GCC roundtable in Bengaluru, India. We look forward to welcoming some of India's most senior GCC leaders, including Sumit Mitra, CEO of Tesco Business Solutions, who will provide a special cameo keynote. HFS Research's own Saurabh Gupta will lead the conversation, and we also look forward to hearing from Sanjay Menon from Publicis Sapient, our partner supporting this event. ➡ To know more, visit us here: https://lnkd.in/g6Qx4-Zn 🔜 Stay tuned for some tremendous post-event content! Saurabh Gupta | Neeraj Satpall | Steve Dunkerley | Tasneem Lakdawalla | Sanjay Menon (He/Him/His) | Debleena Paul | Monish Singhal | Ananya Anand | HFS Research | Publicis Sapient #HFSRoundtable #GCC #TechnologyArbitrage #BusinessProcessServices #IndianITServicesIndustry #India
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The future of business lies in Generative AI, and HFS Research, with Tech Mahindra, is here to guide you. Every 'doer' in our survey has increased their investment in GenAI this year compared to last. Are you keeping up? Discover where leading enterprises are focusing their investments and how you can catch up and surpass your competition with strategic GenAI deployment. Our report identifies key actions for enterprises to transition from 'Dreamers' to 'Doers'. Explore strategies to overcome data challenges, ensure responsible AI deployment, and make significant progress: https://lnkd.in/ecWs9BUA Phil Fersht | Saurabh Gupta | Elena Christopher | Sia Rostami Ravari | Tony Filippone | David Cushman | Sam Duncan | Madhumita Phukan | Mohit Joshi | Kunal Purohit #WinningWithGenAI #TechMahindra #HFSResearch
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🆕 📽 In the latest episode of HFS Unfiltered Stories, Melissa O'Brien, Executive Research Leader at HFS Research, is joined by Shashank Verma, SVP and Global Head of Data and AI Led CX Transformation at EXL, to discuss how customer experience is transforming in the age of AI. In this episode, we cover: ✅ The increasing demand for CX services. ✅ The importance of domain intelligence, tech expertise, and commitment to business outcomes in driving successful transformation. ✅ The changing needs of customers and the impact of emerging technology, particularly GenAI, on customer experience. Shashank Verma foresees a shift toward increasingly personalized and sophisticated customer interactions, emphasizing the pivotal role of GenAI in enhancing contact center operations and driving the development of autonomous agents. 📹 Catch the full episode here: https://lnkd.in/gtEYz9EF 🔖 Also, read the associated report HFS Horizons: Customer Experience Service Providers, 2024, here: https://lnkd.in/gBeCF-je Melissa O'Brien | Krupa K S | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Merly Abraham | HFS Research Shashank Verma | Ankush Jain | Jennifer Stone | Palak Teotia | EXL #CustomerExperience #CX #GenAI #CXDelivery #Transformation
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Always disruptive. Sometimes disputed. Never boring. Here are our predictions when it comes to #AI adoption across industries. Where we all agree is the future is Agentic, and the barriers will continue to be fixing debts – data, process, skills, and technical. Where we don’t is how services will survive the next 18 months. Do you agree? Disagree? Have any predictions you’d like to add? David Cushman | Sam Duncan | Josh Matthews | Melissa O'Brien | Saurabh Gupta | Tony Filippone #HFSReinvent
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New HFS OneCouncil Member Alert! 🆕📢 Let's give a warm welcome to these visionary leaders joining us to help drive innovation and progress in business operations and technological advancements. ⭐ Noah Subhrasheel Roychowdhury, S&P Global ⭐ Mackenzie Melman, PSA BDP ⭐ Natasha Bhuyan, MD, One Medical ⭐ Stefana Brown, Legal & General Swipe through to meet our new members and learn what inspired them to be part of the OneCouncil and what they hope to contribute ➡ New to HFS OneCouncil? 🤔 The HFS OneCouncil is a collective of recognized industry leaders, renowned for their excellence in strategy, transformation, and technology innovation. Comprised of individuals who have demonstrated outstanding prowess in their respective fields, OneCouncil members play a pivotal role in shaping the future of research and consultancy. The OneCouncil's mission is to be the leading collective enterprise voice, influencing the technology and professional services industries with a clear narrative, vision, and agenda. Experience the power of collective wisdom with hashtag#HFSOneCouncil.
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🆕 📺 Healthcare's financial pressures are reshaping the game—and service providers are stepping up to the challenge. In this episode of HFS Unfiltered Stories, we dive into how bold new strategies are shifting healthcare provider services. ➡ How financial stress is driving hospitals' buying decisions. ➡ The bolder role service providers are taking to innovate. ➡ Missed opportunities in addressing the triple aim of care, despite progress. Clinical innovation is at the forefront, with providers like SoftServe consistently embracing, enabling, and delivering value in new ways. Hosted by Rohan Kulkarni, Executive Research Leader at HFS Research, the conversation features John Edwards, VP Healthcare Solutions Consulting at SoftServe, who brings firsthand insights on how service providers are transforming the industry. 📹 Curious to learn more? https://lnkd.in/gs6u8sEc 📑 Read the associated report “The HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024,” here: https://lnkd.in/gWGDX-Er Rohan Kulkarni | Mayank Madhur | Phil Fersht | Saurabh Gupta | Elena Christopher | Tony Filippone | Emma Melando | Sia Rostami Ravari | Daniel Costa | HFS Research John Edwards | Jennifer Turcotte | Tania Cabrera | Jonathan Cheung | SoftServe #Healthcare #HealthcareProvider #HealthSystem #ClinicalInnovation
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HFS Research reposted this
Don't miss our final In Conversation with HFS video Hear from Paul Roehrig, Chief Strategy and Marketing Officer at Ascendion, and Saurabh Gupta, President, Research and Advisory Services at HFS Research, as they discuss the seismic shift in IT services from traditional people-led models to an AI arbitrage model. Explore our website for more insights on how companies can harness the power of AI to drive productivity and stay ahead of the curve: https://lnkd.in/egFMCTQB #InConversationWithHFS #AI #ITServices #Innovation #Ascendion #HFSResearch #Leadership