Share your Hammer experience and feedback with the entire #CX community! Review Hammer Cloud Platform on Capterra to help shape the future of our #ContactCenter testing and assurance solutions. https://lnkd.in/e9RBfYvr
Hammer
Software Development
Billerica, MA 14,772 followers
Making Customer Experience Work
About us
Migrating a contact center to the cloud can seem a strenuous task. Hammer, an Infovista company and global leader in network and service testing, proposes cutting edge solutions, including cloud and hybrid migration, end-to-end testing from discovery to monitoring with a real focus on customer experience. Our solution aims to decrease workloads, support homeworkers, and decrease costs for cloud-native network lifecycle automation. #CX #cloud
- Website
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https://www.hammer.com/
External link for Hammer
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- Billerica, MA
- Type
- Privately Held
- Founded
- 1992
- Specialties
- Service Quality Assurance, IP Communications Quality, Unified Communications Quality, Voice Quality, Performance Testing, Performance Monitoring, Network Monitoring, VoIP and IVR Testing, VoIP Monitoring, Predictive Analytics, Contact Center Performance, Contact Center assurance, IVR Testing, Customer Experience, and Omnichannel Contact Center
Locations
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Primary
Get directions
600 Technology Park Dr.
Billerica, MA 01821, US
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Get directions
Via Giorgio Perlasca 20
Modena, 41126, IT
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Get directions
Emaar Digital Greens, 22-23
A-Tower, 6th Floor
Gurugram, Haryana 122102, IN
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Get directions
2-5-27, Akasaka, Minato-ku
Tokyo, Japan 107-0052, JP
Employees at Hammer
Updates
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Hammer reposted this
Find your #IVR issues before your customers do. Free #LoadTests are available now so you can find your #ContactCenter breaking points and unknown unknowns easier than ever! https://lnkd.in/d3aNXtZM
Hammer One Blog | Free IVR Load Testing | Hammer CX Testing | Hammer
hammer.com
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Find your #IVR issues before your customers do. Free #LoadTests are available now so you can find your #ContactCenter breaking points and unknown unknowns easier than ever! https://lnkd.in/d3aNXtZM
Hammer One Blog | Free IVR Load Testing | Hammer CX Testing | Hammer
hammer.com
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🔨 Hard-hitting news is here! 🔨 See the new deals, insights, and opportunities available now!
Contact Center Insights - August 2024
Hammer on LinkedIn
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This time on Hammering It Out with Hammer: #AgentExperience and the importance of taking a different look at #ContactCenter performance in the post-COVID world. https://lnkd.in/dT9SWxsB #CX #AX #ContactCenters #RemoteWork #Compliance
Hammering It Out With Hammer | Episode 2 - Taking an AX to the CX World
https://www.youtube.com/
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How do you know your #ContactCenter can perform under pressure? You test it. How do you know the test will be worth the effort? You see for yourself - for free. For a limited time only, Hammer is offering free IVR load tests. Request yours today! https://lnkd.in/dEckbTWJ
Hammer One Blog | Free IVR Load Testing | Hammer CX Testing | Hammer
hammer.com
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Increasing IT complexity will always increase risk. Hammer makes sure that no matter how sophisticated your #CX environment gets, all of its components will perform as expected when you need them most. Learn more: https://lnkd.in/dU3t9ezU #endtoend #automation #QA #ContactCenters #testing #CXtesting
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The financial world saw red last week. Were you able to handle the pressure? Hammer #testing solutions ensure end-to-end performance is optimized so you can respond quickly and effectively, no matter what the market throws at you. https://lnkd.in/dFGcF8bf
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The Crowdstrike outage last month shows just how important testing #automation is for modern organizations. Outages are inevitable. That's why your #CustomerService team needs to be resilient and available at all times. That's what Hammer delivers. #ContactCenters #ContactCenter #CX #testing #outage
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Yesterday Schwab, Fidelity, and Vanguard received nearly 20,000 combined outage reports. That flood of angry customers only gets angrier when they can't find out what's going on. Hammer #CX solutions automate contact center testing so you can be confident that you're up and ready for historically bad days. https://lnkd.in/dGU5S2S7
Schwab, Fidelity, other online trading brokerages appear to go dark during huge market sell-off
apnews.com