Introducing the Tidbyt x GuestInsight Collab for lodging public spaces; an innovative way to engage guests, drive revenue, and give your hospitality operation a cutting-edge touch. Learn more: https://lnkd.in/e_utxXg4
GuestInsight - Feedback Tools
Software Development
New York , New York 49 followers
Cloud-based tools helping hospitality businesses connect with the guest experience.
About us
Guest Feedback Management We help hotels, inns, spas and restaurants tap into the full value of their guests’ perspective. Our experience in collecting, analyzing, and reporting opinion data via the Internet over the past 23 years differentiates us from other organizations that provide similar services. GuestInsight’s Roots The GuestInsight service grew out of a custom application we built for a B2B client to monitor customer satisfaction 15 years ago. The next step came a few months later; a modification of the application for a regional bank to monitor customer satisfaction in its branches. Finally, one of our advisory board members (with a background in the hospitality business), spearheaded the idea to morph the application into the GuestInsight service that went live in 2005.
- Website
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https://www.guestinsight.com
External link for GuestInsight - Feedback Tools
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- New York , New York
- Type
- Privately Held
- Founded
- 1999
- Specialties
- Customer Satisfaction Research, Consumer Insights, Marketing Research, Guest Satisfaction Research, Feedback, CX, Customer Experience, Guest Experience, and Business Consulting
Locations
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Primary
New York , New York 10011, US
Employees at GuestInsight - Feedback Tools
Updates
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A proper follow through is important, in sports and in business. 🏌♀️
Feedback Matters Podcast: Please don't spoil a great guest experience with a follow-up like this! Just dropped: the latest episode of our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers, and other businesses through the lens of a guest or customer. We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business). Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction. Video: https://lnkd.in/ev9UvRJB Audio: https://lnkd.in/eC6bVSM2 #cx #survey #bestpractices #guestinsight #hospitality #review #guestexperience #surveys
SYWMF- Episode 6: Great Dining Experience. Survey? Not so much.
https://www.youtube.com/
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The Fight Against Fake Reviews in the Hospitality Industry 🥊 Fake reviews are a growing concern for hotels, significantly influencing traveler decisions and potentially damaging hard-earned reputations. In 2023 alone, TripAdvisor blocked a record number of fraudulent reviews. But there's hope! The FTC is proposing new rules to penalize businesses engaging in deceptive review practices. In our latest blog post, we delve into: The impact of fake reviews on the hospitality industry. The FTC's proposed actions to combat this issue. Proactive strategies hoteliers can implement to manage their online reputation and encourage authentic guest feedback. How tools like GuestInsight can help you gather valuable guest insights and boost positive reviews. Don't let fake reviews undermine your hotel's success. Take control of your online reputation today. Read the full blog post here: https://lnkd.in/eagcZSzm #HospitalityIndustry #ReputationManagement #GuestExperience #FakeReviews #CustomerFeedback
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Partner with us to bring Tidbyt's innovative philosophy to your hotel lobby: "See What Matters. Spend Less Time Checking Your Phone and More Time Doing." Our collaboration with Tidbyt supercharges their eye-catching LoFi displays with custom hospitality apps and a management portal, turning them into a powerful engagement tool for your property. This unique setup encourages guests to immerse themselves in their surroundings and enrich their stay. Manage content effortlessly through our intuitive web portal, keeping your guest information fresh and engaging. Discover how you can enhance guest engagement and upsell opportunities effortlessly with GuestInsight + Tidbyt. Book a demo today: https://lnkd.in/eFKMcwbz
GuestInsight Live Web Demo - Ted David
calendly.com
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Learn effective strategies for managing online reviews and enhancing guest satisfaction. Discover how GuestInsight's automated solutions can help hoteliers improve their reputation and increase bookings with minimal effort. https://lnkd.in/eGegETWM #onlinereviews #HotelReputationManagement #GuestFeedback
Optimize Online Reviews & Maximize Bookings for Hoteliers
discover.guestinsight.com
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The latest episode of our Feedback Matters podcast is now available. In our current series, "So You Want My Feedback?", we review the feedback requests from hotels, restaurants, and other businesses through the lens of a guest. In this episode, we review the feedback "ask" from a large multi-national hotel chain. This is the 5th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, restaurants, retailers, and other businesses through the lens of a guest or customer. Watch it on YouTube here: https://lnkd.in/eEiiajUB Listen to the audio version here: https://lnkd.in/e-apNm5z Why we started this series... We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business). Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction. #cx #survey #bestpractices #guestinsight #hospitality #review
So You Want My Feedback - Episode 5: Worldwide Hotel Chain Guest Survey
https://www.youtube.com/
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The latest episode of our Feedback Matters podcast is available. In our current series, "So You Want My Feedback?", we review the feedback requests from hotels, restaurants, and other businesses through the lens of a guest. Episode 4 is a real-time walkthrough of a white tablecloth restaurant's "ask" for feedback. Watch it on YouTube here: https://lnkd.in/ePiZiHf8 Listen to the audio version here: https://lnkd.in/eipXnhvm Why we started this series... We believe that if you are involved in a business that asks for feedback from guests or customers, you should regularly give feedback to businesses that you undoubtedly get feedback requests from during the course of your day-to-day routine (both personal & business). Why? You'll discover elements of feedback loops that resonate with you, those that don't, and how you might think of your own feedback "asks" as more of an evolving process, rather than a "set it and forget it" practice. After all, that survey request you send out is often the last point of contact in the guest experience transaction. #cx #survey #bestpractices #guestinsight #hospitality #review
So You Want My Feedback - Episode 4: Fine Dining Restaurant Guest Survey
https://www.youtube.com/
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It's not only what you ask, but how you ask. Our new blog post dives into why a respectful, guest-centric approach to asking for feedback is crucial for better insights and stronger guest relationships. #guestexperience #hospitality #hotelindustry #hoteliers #cx https://lnkd.in/ejTP228b
How to Get More (and Better) Guest Feedback: A Respectful Approach
guestinsight.com
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GuestInsight - Feedback Tools reposted this
It's time for another round of practical feedback tips! In our latest 'So You Want My Feedback' episode at GuestInsight, we're unpacking a resort hotel's survey to bring you some hands-on insights. What's New in This Episode: An in-depth, real-time breakdown of a live resort hotel feedback survey. Key insights into what makes this survey effective (or not). In each episode of this series, we explore real surveys, highlighting practices that truly connect with guests (and those that don't!), as well as best practices for gathering meaningful feedback. By watching us break down surveys, you'll discover how good surveys achieve two key goals: making sure guests have a smooth, enjoyable experience while filling them out, and giving properties really useful feedback they can act on. Objective and Confidential Analysis: We respect the privacy of properties by keeping names and identifiable details confidential, focusing solely on the quality and effectiveness of the feedback request. Catch the Episode: Tune into our YouTube Channel for the latest episode here: https://lnkd.in/eb-kTF9t #cx #survey #bestpractices #guestinsight #hospitality #review
So You Want My Feedback - Episode 3: Resort Hotel Guest Survey
https://www.youtube.com/
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It's time for another round of practical feedback tips! In our latest 'So You Want My Feedback' episode at GuestInsight, we're unpacking a resort hotel's survey to bring you some hands-on insights. What's New in This Episode: An in-depth, real-time breakdown of a live resort hotel feedback survey. Key insights into what makes this survey effective (or not). In each episode of this series, we explore real surveys, highlighting practices that truly connect with guests (and those that don't!), as well as best practices for gathering meaningful feedback. By watching us break down surveys, you'll discover how good surveys achieve two key goals: making sure guests have a smooth, enjoyable experience while filling them out, and giving properties really useful feedback they can act on. Objective and Confidential Analysis: We respect the privacy of properties by keeping names and identifiable details confidential, focusing solely on the quality and effectiveness of the feedback request. Catch the Episode: Tune into our YouTube Channel for the latest episode here: https://lnkd.in/eb-kTF9t #cx #survey #bestpractices #guestinsight #hospitality #review
So You Want My Feedback - Episode 3: Resort Hotel Guest Survey
https://www.youtube.com/