Gorgias

What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

Another week of hard work gets a ✅. Here's a quick recap of the Gorgias highlights:

Want to automate over 50% of your CX tasks? Molly Wallace Kerrigan is the expert here, and has been automating support successfully at Shinesty for years. Her advice? 1. Focus on key areas 🔍 (identify the most common customer questions and prioritize high-volume tasks such as WISMOs). 2. Rebuild and clean up 🧹 (Audit your helpdesk, re-evaluate existing workflows, and remove outdated processes). 3. Optimize Self Service 💁 (A key part of Shinesty’s strategy is empowering customers to find answers on their own, via help articles). 4. Lean into AI Gradually 🤖 (Begin with simple automations, and then scale up the complexity and volume of AI-powered tasks). 5. Reinvest in the team 👥 (With newly freed up time, give human agents opportunities to specialize in different areas of CX). Check out the full breakdown on the blog, linked in the comments below 👇

Let’s hear some gratitude for the T-E-A-M 👏 Behind the product, Gorgias is a community of talented employees working to shape the future of CX. And we love feedback. In recent interviews with CX pros and ecom leaders, we asked a simple question: “Why do you continue to choose Gorgias?” The answers made our day. “This is a pretty special company, and all the people within just highlight that.” - Jessica Botello, Customer Service Manager @ Manduka ”It’s just the solid foundation of our relationship with the team. I think that’s so special.” - Roma Yumul, Sr. Customer Experience Manager @ Ruggable "It's the service we're being provided from the people." - Caela Castillo, Director of CX @ JAXXON “I chose to stick with Gorgias because the people are amazing.” - Danny Taing, Founder & CEO @ Bokksu "We feel like we're heard at July." - Alex Naoumidis, Head of Operations & CX @ July "We've always been able to get facetime." - Ronak Shah, CEO & Co founder @ Obvi "The team has always been great." - Anne Dyer, CX Manager @ OLIPOP PBC Clients cited the roadmap, ease of use, integrations, consistent innovation, and feeling heard — but overwhelmingly they honed in on our amazing team. Sending out a huge thanks today to everyone on our team who works so hard to make Gorgias a success. 🙌💯⭐🎉🏆 #CustomerExperience #TechCompany #Ecommerce

Last holiday season BattlBox generated an extra $212k in revenue via Gorgias. (In 90 days with a 4.78 CSAT, no less) How? They abandoned the outdated notion that your customer service channel is a cost centre. Once their CEO John Roman recognized the power of their engaged community of customers, Battlebox set to work establishing simple, effective strategies that utilize excellent CX. Watch your video breakdown here 👇, and find a link in the comments to the full customer story on our blog. #CustomerExperience #CustomerService #Helpdesk

The countdown is on! 🚀 DTCx8 Global, the largest virtual eCommerce event of the year, is happening on September 4-5! Industry leaders from around the world are gathering to discuss the latest trends, innovations, and strategies shaping the future of DTC eCommerce. 🌍 At DTCx8 Global, you'll have the opportunity to: 🔍 Learn from the Best: Gain insights from top DTC eCommerce experts across North America, EMEA, and APAC regions. We'll be sharing actionable tactics and proven strategies to help your business thrive. 🤖 Explore AI and Automation: Discover how these cutting-edge technologies can streamline operations, enhance customer experiences, and drive growth. 🌐 Network with Global Leaders: Connect with like-minded professionals, exchange ideas, and forge valuable relationships that could take your brand to the next level. 📈 Stay Ahead of the Trends: Uncover the most innovative trends and technologies that are defining the future of eCommerce. Whether you're looking to boost your ROI, embrace new technologies, or simply stay informed on what's next in DTC eCommerce, this is the event you can't afford to miss. Secure your spot and join us LIVE to propel your brand into the future of eCommerce. See you there! 💼✨ https://lnkd.in/gqqfjbJA #DTCx8 #eCommerce #AI #Automation #Innovation #Networking #BusinessGrowth #DTCLeadership

Alternative title suggestions for “Customer Service Agent”: a) Mayor of Whereismyorder-ville b) CEO of Happy to Help c) Supreme Patient Being d) Master Ticket Slayer e) VP of Making Your Day Which one is going in your email signature? #CustomerExperience #CustomerService #CustomerSupport

You’re on board with AI, but what comes next? 👉 Understanding how your campaign is performing and leveraging AI to drive more revenue. Join us on August 29th for a webinar with Gorgias’s Matilda Lee (Senior PMM) and Triple Whale’s Mia Healy (Director of Tech Partnerships) to learn more about: ➡️ Why onsite conversion strategy is important ➡️ Creating a personalized, seamless shopping journey (ie. Where are we headed?) ➡️ Leveraging AI to analyze data Plus, explore the benefits of Gorgias’s Convert and Triple Whale’s consolidated campaign performance data from two top-tier SMEs. The time to take your analytics to the next level is now, well ahead of BFCM —and we’re here to guide you! Sign up today: https://lnkd.in/gA7K5qmw

Frustrated customers are a reality. 😤 Ideally an infrequent one, but even the best brands will encounter less than perfect exchanges. Luckily, negative customer interactions don’t necessarily spell disaster. In fact, handling tricky complaints with patience and empathy go a long way, and often times customers become more loyal to a brand after bad order experiences are resolved well. The 🔑? Having SOPs in place that detail how to deal with angry customers, and lean on vetted responses to mitigate frustration. Need some tips and templates to guide you? Click on the link below for a thorough guide (with lots of actionable examples!). https://lnkd.in/dHw2X2sQ

TGIF to all the customer service agents who answered “Where is my order?” with pizzazz and patience this week. 🏆