It is so important to understand the opportunity costs and inefficiencies that come with company silos that hinder communication and alignment. At geniant, our proven Illuminate process ensures these barriers are removed and the optimal customer experience can be realized. Silos stifle. We break them down.
About us
geniant creates exceptional experiences for your employees and customers. Experiences shape the world; they happen in physical spaces, between people, and through technology. We've brought together world-class craftspeople with the skills to help you optimize your entire brand experience. As you look to navigate your new employee engagement model for hybrid work and improve your experiences across all customer journey moments, let geniant help you shape a better tomorrow. It's time for professionals to catch up and combine their thinking for a more thoughtful and well-designed, holistic experience. We're helping lead this profession where it needs to go, where you have one company with experts working together in an integrated way to blend this reality and shape the future of experiences. geniant is the leader at bringing together these historically separate experts. Bringing years of experience across architecture, interior design, user experience, service design, change management, and technology. Imagine streamlining your business in a way where employees move seamlessly across office space and technology-enabled moments, where experiences are shaped to be seamless for customers across their journey, from your retail location to a mobile app or even the metaverse. Are you ready to shape experiences that drive improved customer and employee experiences for your business?
- Website
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http://www.geniant.com
External link for geniant
- Industry
- Design Services
- Company size
- 51-200 employees
- Type
- Privately Held
- Specialties
- Hybrid Office Redesign, Omnichannel Experience Integration, Digital Transformation, Omnichannel Solutions, Employee Experience Strategy, Customer Experience Strategy, Service Design, Employee Productivity, Web & Mobile Development, Experience Design, Software Development, Design Systems, Digital Product Strategy, Workspace for Agile Development Teams, Space Optimization Analysis, Branded Environments, Architecture + Interior Design, Rapid Concept Development, Metaverse & VR Design, Workplace Culture Assessment, Technical Organization Readiness Analysis, Enterprise Architecture, Agile Development Teams, Behavioral Analytics, and Metaverse & VR Design
Locations
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Primary
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Employees at geniant
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David Lancashire
Chairman & co-CEO @geniant, shaping experiences for shifting realities
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Keith Jacobs
co-CEO at geniant
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Duane Reyes
UX/UI Design Lead, Systems Design
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Sanjay Shamdasani
Design & Business Leader | Entrepreneur | Industry Speaker | Financial Services Expert | Advisor & Board Member
Updates
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Employees are more productive, more creative, and happier when they have the right workplace experiences. More importantly, the talent you want to acquire and retain factors their workspace into the decision to join or stay. Our Experience Research and interior design teams are paving the way for the future of work. Return to office shouldn't be a chore, it should be an opportunity.
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People are a part of everything we do at geniant. No surprise to see our own David Dewane featured in The Wall Street Journal https://lnkd.in/gSpszmWi
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Implementing the newest and most promising technology in any environment can be exhilarating, but few companies are truly ready to properly seize these opportunities. From stale data to bias mitigation, to proper strategy, there is equal opportunity to create backlash with customers, employees, and regulators. Our proven methodology ensures these potential pitfalls are avoided and the technology is properly aligned with the desired business outcomes. Find out where most pitfalls lie, and how geniant has been helping clients avoid them.
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AI Is Changing the World—We’re Changing Business Outcomes. While others focus on talking about AI’s potential, we’re focused on applying it strategically to solve critical business challenges. Watch our video to see how we’re using AI to do more than talk—we’re driving real-world transformation. #AI #strategy #design #productmindset #futureofwork #experiences #customerjourney
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Today, geniant's own David Dewane took the stage at WORKTECH to address a pressing issue affecting many workplaces—'languishing.' In his talk, he discussed the characteristics of this all-too-common state and shared actionable strategies to propel employee experiences from merely existing to truly flourishing. Key insights from the talk included: 🔹 How to recognize the signs of languishing in your teams. 🔹 Innovative approaches to foster a thriving workplace culture. 🔹 How a combination of digital, space, and people drives productivity. At geniant, we believe that every workplace has the potential to shape its experiences for its employees, paving the way for happier, more productive teams.
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In today's rapidly evolving digital landscape, transforming chaos into strategic insights is not just beneficial—it's essential for staying ahead. Our latest quick guide, "8 Essential Steps Your Teams Must Take to Harness AI & LLMs in Your Organization," is designed to help you through this transformation journey.
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geniant's own Kelly Moran discusses biases and data. Did you know there are three hidden biases that could cloud your judgment? Relying solely on memory might not be the best strategy for insightful analysis!
VP Experience Research & Insights @ geniant | Google Alum. Customer Experience and Design Research, Anthropology and Ethnographic Insights
Here's why you shouldn't rely on memory when analyzing research sessions. Every so often a particular piece of advice floats around for making research analysis easier. The advice is to skip things like listening to the interview recording, reading the transcript, or even having a dedicated note taker and instead just "trust your intuition" because "the things that stand out are the important things" and you'll remember them. There are reasons why it's not such a good idea to just focus on things that "stand out" in memory. These all roll up into the fact that the things your brain latches on to are not magical truths that you are intuitively drawn to. Instead they are things that fall into the following 3 biases: ⌛ Recency bias: The things you heard most recently, ie in your last interview 🥇 Primacy bias: The things you heard first, ie your first interview ✅ Confirmation bias: The things you hear that line up with what you already believe You're more likely to remember things in the first and last interviews, plus the ones with participants who said what you expected them to. The middle interviews and the one that don't support what you already think you know will not be as clear in memory. To do good research that mitigates these biases you need to *revisit your data* by reading all the notes your dedicated notetaker took and ideally reviewing the transcripts and/or listening to the recordings. I know it takes time, but that time is research. Without taking that time, you're not doing research.
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Ready for AI? First, you need to unlock the power of your unstructured data. In today's data-driven world, everything generates data—be it application logs, analytics platforms, or various databases and APIs. The challenge? Managing this vast and diverse data landscape. But within this complexity lies the potential for groundbreaking innovation, enhanced efficiency, and a significant competitive edge. At geniant, we help organizations master their unstructured data. Our strategies are designed to turn chaos into clarity, empowering you to make informed, data-driven decisions that propel your organization forward. Want to learn more about how we can help you harness the power of unstructured data? Dive into our latest blog post to discover practical strategies and insights: https://lnkd.in/gZJBdseM
Unleashing Real Value from Your Data
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