You’re invited to our Frontlines virtual event on October 8 where we’ll share: 🤖 The best ways to leverage AI to gain insights into what customers *really* want and grow your business faster 💡 How support leaders can advocate for exceptional CX as a company-wide objective 🚀 The latest innovations in Front’s all-in-one customer service platform Are you ready to be at the frontlines of delivering exceptional service at scale? Register today: https://bit.ly/4cP9K8F
Front
Software Development
San Francisco, California 36,122 followers
How teams delight their customers, engage their teams, and build stronger businesses 🤝
About us
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
- Website
-
http://front.com
External link for Front
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2014
- Specialties
- SaaS, Email collaboration, Customer Service, Management software, and Shared Inbox
Products
Front
Help Desk Software
Front is a customer operations platform for streamlining communication and delivering exceptional service at scale.
Locations
-
Primary
1455 Market St
San Francisco, California 94102, US
-
32, Rue René Boulanger
Paris, Île-de-France 75010, FR
-
625 W Adams St
Chicago, Illinois 60661, US
-
City Quay
Dublin, County Dublin, IE
Employees at Front
Updates
-
Are you rolling out AI to help your customers? 🤖 Make sure of one thing. Your help center is AI-friendly. We put together a guide to show you how to get your knowledge base ready to be read by AI, including: • Best practices for structuring help center articles to optimize AI learning • Tips for successful knowledge management from industry leaders • Best-in-class help articles and why they’re effective at powering AI-assisted service Grab the guide here: https://bit.ly/3AOSyTE
-
-
61% of customers prefer to self-serve support online, but only 13% are able to reach resolution using self-service tools. Susana de Sousa shares three things to consider for improving your self-service journey: 🔍ACCESSIBILITY: help your customers easily find your self-service channels so they know where to look when they have a question 🔁FEEDBACK LOOPS: observe how customers are interacting with your self-service options to inform what to improve next 👥SEGMENTATION: different customer groups have different needs, and a one-size-fits-all approach will fail to meet their requirements Catch the recap to get more expert advice on how you can scale delightful customer experiences with self-service support: https://hubs.la/Q02L-kSM0
-
Win more business without the manual work! With Front's Vooma integration, logistics companies to automatically identify email quotes and draft responses in seconds. Plus, agents can automate the order entry process and take load building from 5-10 minute to mere seconds. See how your teams can spend more time driving revenue and less time entering data with Front and Vooma: https://hubs.la/Q02Nfv2d0
-
-
At Front, we understand that *all* teams play a role in an exceptional customer service experience, and we’re not alone! Join us at Frontlines on October 8, where Front’s Head of Support, Kenji Hayward, will speak with Skylar Lowery (Stripe) and Stacy Justino (ex Loom and Wistia) to discuss how support leaders can work with cross-functional partners to raise the company-wide bar for customer expectations and experiences. Register here: https://lnkd.in/gUthj6Yr
Time to get in line…for Frontlines 🎉 Join us for our second annual virtual event, where we’ll discuss the evolving customer support landscape and unveil game-changing new Front features. Plus, hear from leaders who have shaped the cross-functional customer experience strategy at Stripe, Loom, and Wistia share their tips for creating a customer-first culture, company-wide. Register for your (virtual) ticket to five-star service: https://hubs.la/Q02N3Zkr0
-
We bet you’ll want in on this beta. Our three new AI features – suggested replies, similar conversations, and AI tagging – will help your team resolve issues faster than ever. Learn more and see how to turn them on for your account ▶️ https://hubs.la/Q02Nfr6X0
-
-
¡Hola, Santiago! We’re on the lookout or talented individuals to join our team in Chile 🇨🇱 We’re hiring for departments across the company. See our open roles here https://hubs.la/Q02LD3Jf0 #Expansion #SantiagoJobs #Hiring #JoinOurTeam #CareerOpportunities #Front
-
-
Time to get in line…for Frontlines 🎉 Join us for our second annual virtual event, where we’ll discuss the evolving customer support landscape and unveil game-changing new Front features. Plus, hear from leaders who have shaped the cross-functional customer experience strategy at Stripe, Loom, and Wistia share their tips for creating a customer-first culture, company-wide. Register for your (virtual) ticket to five-star service: https://hubs.la/Q02N3Zkr0
-
It’s alive… 🧟 It’s…a Live Dashboard, that is! 🤩 The real-time visibility of Front’s Live Dashboard enables you to spot bottlenecks, track team performance, and stay on top of every conversation. https://hubs.la/Q02L-pX00
-
-
When it comes to your workflow, you want to elevate so you don’t need to escalate. Dynamic variables adjust to the context of your conversations, enabling your macros to branch or take actions based on conversation data. Get ready to build smarter macros with dynamic variables. https://hubs.la/Q02MhFYT0
-