Front

How do you help customers feel empowered and not overwhelmed when they reach out for technical support? ✅Empathy ✅Patience ✅Straightforward, step-by-step guidance ❌Jargon Repeating this recipe for success is what helps you land above and support again and again. An internal QA process can help with that! Take a peek at how Front’s support team uses a scorecard to put a metric on their service quality: https://bit.ly/4ek2m6w What are your examples of above and beyond support? #AboveandBeyondChallenge

It’s a pivotal moment for the customer service industry. Join us for our Frontlines virtual event on October 8 to tune into three insightful sessions on: 🌟 Leveraging AI to grow your business faster and gain insights into what customers *really* want 🤝 How CX leaders are uniquely positioned to build a customer-first culture, company-wide 🚀 Front product launches to scale exceptional service https://bit.ly/3MHwU6m

Day 3 of SaaStr and we’re JUICED to be here 🧃 The Front team has had great conversations about the new era of customer service 🤝 Our CEO, Dan O'Connell, spoke about his journey as a new CEO and how to chart your reset moment. Be sure to swing by booth SG217. We’ll be here until 5pm!

Help us help you…with your help center! Your help center is *the* source of truth that your AI relies on to solve customer inquiries. Knowledge management is key to ensure that your customers consistently receive the high-quality service they deserve, whether it’s from your agents or a chatbot. Download our guide to learn • Best practices for structuring help center articles to optimize AI learning • Tips for successful knowledge management from industry leaders • Best-in-class help articles and why they’re effective at powering AI-assisted service https://bit.ly/3MHpuQG

Do you want to know the behind-the-scenes secrets behind successful businesses like Front, Loom, Stripe, and Wistia? Join us at our Frontlines virtual event on October 8, where Skylar Lowery (Stripe), Stacy Justino (ex Loom and Wista) and Front's Kenji Hayward will discuss their practical tips for raising the company-wide bar for CX to increase customer loyalty and drive growth for your business. https://lnkd.in/gMFubHer. 

When a customer is choosing where to spend their dollars — whether they’re buying new software, delivering an important package, or shopping for a service provider — they want to feel confident about the level of support they’re going to get. That’s why we’re making it easy for *every* business to share their real-time support metrics, so they can build trust with customers and make exceptional support their competitive advantage. Meet Support Report: the simple way for any team using Front to create their own real-time service metrics page — right out of the box, no coding required. Curate your metrics in Analytics, enable Support Report for your knowledge base…and that’s it! You’re ready to showcase the best-in-class experience your team delivers to leads, prospects, and customers 🏆 Read more: https://bit.ly/4efUOBH. And if you need some inspiration, check out Archetype Themes, Goodbill, trainwell, Pop Valet, Baton, Coastal Reign Printing Ltd, and Storii, who’ve already made the leap to publish their Support Reports!

📣 Calling all early-stage startups 📣 You can now get Front for 6 months completely free. Happy customers are the driving force of sustainable business growth. And with Front, you'll be able to delight your customers, engage your teams, and build a stronger business — all from day one. Learn more and apply today: https://hubs.la/Q02NbFMn0

You’re invited to our Frontlines virtual event on October 8 where we’ll share: 🤖 The best ways to leverage AI to gain insights into what customers *really* want and grow your business faster 💡 How support leaders can advocate for exceptional CX as a company-wide objective 🚀 The latest innovations in Front’s all-in-one customer service platform Are you ready to be at the frontlines of delivering exceptional service at scale? Register today: https://bit.ly/4cP9K8F

Are you rolling out AI to help your customers? 🤖 Make sure of one thing. Your help center is AI-friendly. We put together a guide to show you how to get your knowledge base ready to be read by AI, including: • Best practices for structuring help center articles to optimize AI learning • Tips for successful knowledge management from industry leaders • Best-in-class help articles and why they’re effective at powering AI-assisted service Grab the guide here: https://bit.ly/3AOSyTE

61% of customers prefer to self-serve support online, but only 13% are able to reach resolution using self-service tools. Susana de Sousa shares three things to consider for improving your self-service journey: 🔍ACCESSIBILITY: help your customers easily find your self-service channels so they know where to look when they have a question 🔁FEEDBACK LOOPS: observe how customers are interacting with your self-service options to inform what to improve next 👥SEGMENTATION: different customer groups have different needs, and a one-size-fits-all approach will fail to meet their requirements Catch the recap to get more expert advice on how you can scale delightful customer experiences with self-service support: https://hubs.la/Q02L-kSM0