Something is coming October 23rd 👀 #PeopleFirstAI
Freshworks
Software Development
San Mateo, California 925,008 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
About us
Freshworks (NASDAQ: FRSH) provides people-first, AI service software to deliver exceptional customer and employee experiences. Trusted by 68,000+ organizations worldwide. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
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https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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Experience AI innovation like never before! ✨ Swing by our booth at #AWSreInvent 2024 to grab some coffee and chat about all things AI. We'd love to show you how your business can leverage people-first AI to create memorable customer and employee experiences. 📅 December 2-6, 2024 📌 Booth 157, The Venetian, Las Vegas Book your slot: https://bit.ly/480jxIl Amazon Web Services (AWS) #GenAI
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Stat of the day from our 2024 Customer Service Benchmark Report: 📊First assignment time of retailers using ticketing systems: 8+ hours 📊First assignment time of retailers using conversation-driven approach: under 2 minutes Real-time engagement means faster resolutions and stronger customer relationships.💪 Download the full report here:➡️ https://lnkd.in/gxGBFxcB
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And that's exactly where smart businesses are headed. Read more: https://bit.ly/3U3cJDS 🗣️Amanda Whiteside via Forbes
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How will your sales team function in an AI-driven organization? Learn data-backed AI strategies for your sales team: https://lnkd.in/g9bzdb_J
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Migrating your app just got smarter! 🤖 Freddy Copilot’s AI-assisted app migration makes upgrading to the latest platform versions effortless. With just one click, you can: 🔍 Get a full analysis of changes required 💡 See AI-suggested code updates across your entire codebase ⚙️ Review and merge changes seamlessly Stay ahead with the latest features and security updates, all with ease. Give it a try: https://bit.ly/3NjJ5Xm
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With Freshworks’ refreshingly simple CX solutions, Blue Nile customer service teams were able to get a full view of their customers and provide informed recommendations at each step of the purchase journey. Learn how the world’s top diamond retailer boosted sales and retention while giving customers a white-glove experience: https://bit.ly/4gPc8zs
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What does it take to become a great CX leader? (backed by data)📊 We worked with Forrester to explore the question and surveyed 500 companies across the globe. Here's what we found: ➡️83% use AI to predict customer journeys ➡️77% use AI-driven routing for chat inquiries ➡️85% have a 360-degree view of their customer data Read more from the study in the comments.
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#FreddyAI is giving agents subtle new superpowers on the fly. With the Proactive Quality Coach, agents can focus less on their wording and more on getting things done—improving their confidence and speed along the way.🎯
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AI will: Automate manual tasks ✅ Boost productivity 🚀 Make work more satisfying 😌 AI won’t: Replace creativity and empathy 🎨 Beat your sense of humor 😂 🗣️Ian Tickle via AI Business