We had the opportunity to attend an inspiring event - Purpose and Profit: Connect the dots of the WiB Cuatrecasas, where our General Manager for the Multilingual Region, Benedita Miranda, shared valuable insights on the challenges and opportunities for women in the business world. She emphasized that inclusive strategies are essential for empowering women and creating environments where diverse talents can thrive, which ultimately leads to sustainable growth. We were excited to be part of this important conversation about how leaders can balance purpose and profit. In a world where technology and social awareness are driving change, businesses have a real opportunity to build a culture that values both social impact and economic success. #WibCuatrecasas #Leadership #Foundever #Diversity
Foundever
Outsourcing and Offshoring Consulting
Miami, FL 722,038 followers
Foundever® is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
About us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at www.foundever.com
- Website
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http://www.foundever.com/?utm_medium=Organic&utm_source=LinkedIn&utm_campaign=BrandAwareness&utm_content=ButtonLinkedIn
External link for Foundever
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Miami, FL
- Type
- Privately Held
Locations
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Primary
600 Brickell Avenue, Suite 3200
Miami, FL 33131, US
Employees at Foundever
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Laurent Delache
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Joao Gabriel Garcia de Gouvea
Solutions Expert, Innovation, CX, Tech, Strategist, Sales Support, Pricing, BPO.
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Marie-Adélaïde Leclercq-Olhagaray
Director of Marketing & Communications / ELLE Luxembourg Editor in Chief / Independent Board Director
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Andreina Woodworth (Villar Jovanovich)
Global Procurement Director @ Foundever | PBS Category | Organizational Effectiveness | Talent Management | Talent Acquisition
Updates
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We are pleased to announce that Rebecca Jonsson, Ph.D. has joined the company to lead #AI Products under Chief AI Officer Guillaume Laporte’s direction. Additionally, Foundever is excited to provide updates on the company’s AI strategy and vision, all aimed at continuing to help brands forge deeper, more meaningful customer connections with customers. As VP of AI Products, Rebecca brings +20 years of experience to drive strategic AI innovations from inception to market launch. She will continue to build the AI product strategy at Foundever, ensuring the seamless integration of cutting-edge technology with market demands and user experience. A pioneer of these technologies from the very beginning, she studied computational linguistics over 25 years ago and received a doctoral degree (Ph.D.) in Language Technology. She brings a corporate and academic perspective to this new role with her experience in various AI and product roles developing AI-powered language products. Welcome Rebecca! Read the full press release to learn about this and other significant milestones in AI that we've achieved to date: https://lnkd.in/gtWih5vJ #AI #GenAI #Innovation #CustomerExperience #CX #BPO
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Get ready to take a time machine, because on Friday, October 11, at 9 a.m. ET, we’re talking about all things #Future for our next Linkedin Live! As tech and #AI rapidly evolve and transform our workforce, there are some lingering questions about the #FutureofCX …will humans still have jobs? Will robots take over? How will consumer expectations change? We’ll discuss all these questions and more with industry leaders and analysts as they cover: • How AI will transform the CX workforce • What the contact center of the future will look like • The future relationship between humans and technology • The evolution of consumer expectations Meet our speakers: • Wayne Butterfield: Partner - Global Lead Contact Center Transformation at ISG (Information Services Group) • Guillaume Laporte: Chief AI Officer at Foundever® • Martin Wilkinson-Brown: Chief Marketing Officer at Foundever® Join us for our conversation to learn what you need to future-proof your contact center! Register to secure your spot! #GenAI #CustomerExperience #CX #BPO
LIVE: The contact center of 2035: How AI will transform CX
www.linkedin.com
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It's not too late to join in on our discussion of how #AI and tech will transform what CX will look like in the future! Happening today at 9:00a.m. ET. We’ll discuss : • How AI will transform the CX workforce • What the contact center of the future will look like • The future relationship between humans and technology • The evolution of consumer expectations Event speakers: • Wayne Butterfield: Partner - Global Lead Contact Center Transformation at ISG (Information Services Group) • Guillaume Laporte: Chief AI Officer at Foundever® • Martin Wilkinson-Brown: Chief Marketing Officer at Foundever® Join us for our conversation to learn what you need to future-proof your contact center! Register: https://lnkd.in/guAfQDwE #GenAI #CustomerExperience #CX #BPO
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We’re proud to be a part of the #CXforGood movement through #FoundeverOrg. Through our partnership with the Global Mentorship Initiative (GMI) and Orange, we learned about Arnaud and Dorian’s story where self-confidence is key. During their time together, Arnaud taught Dorian the importance of valuing and leveraging his incredibly diverse experiences. Discover how a mentorship blossomed into a friendship below. Watch the full video to learn more about Dorian and other participants at Foundever.org here: https://lnkd.in/gQQ8TZCw Jon Browning Ravenna Hennane Maximilien Springer Najet Tenoutit Olivier Camino Arnaud LEROUX Dorian Moladje Mark Chandley
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🌳 We believe #sustainable development requires balancing good stewardship in the protection of human health and the environment with the need for profitable growth of its operations. Our methodology is in line with ISO 26000 and our measurement complies with most of the Global Reporting Initiative (GRI) indicators: material management, waste and effluents, energy, water, emissions management and supplier environmental evaluation. Our report 2023 accomplishments and opportunities and action plans in a number of areas, including: • Energy consumption ⚡ • Waste management ♻️ • Water consumption 💧 • Climate change action 🌍 Learn more here: https://foundever.link/0rq #ESG #ClimateChange #Sustainability #CX #BPO SLAVIERO DAVID 大卫
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Social listening can give any #media, #entertainment or #gaming brand a competitive advantage in their market, but only if it’s treated as a means of measuring how well your overall business performance aligns with customer expectations. Yes, customer effort, satisfaction and advocacy metrics can be gathered every time an audience member finds themselves on the path to issue resolution. But these metrics, though key, only tell some of the story, and they don’t tell it in real time. To capture the full picture with every positive and negative detail and to put that picture into the context of the wider industry, media, entertainment and gaming organizations need to embrace social media listening in order to measure CX, not simply content marketing performance. Learn more 👉 https://lnkd.in/gU4Q7JY9 #SocialCX #SocialCustomerCare #SocialListening #CustomerExperience #CX #BPO
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🎉 Ayer, como miembros de la Cámara Franco-Española de Comercio e Industria - La Chambre en Madrid, tuvimos el privilegio de asistir al Relanzamiento del Comité de Banca y Seguros. Un evento que reunió a grandes compañías como CGI, Bankinter, ING, y Societe Generale, donde se discutieron los desafíos y oportunidades que la IA presenta en el sector bancario y de seguros. Además, los participantes compartieron casos de éxito que ya están transformando sus organizaciones. Una excelente ocasión para fortalecer nuestra presencia y continuar colaborando en la innovación dentro del sector. #Innovación #InteligenciaArtificial #Banca #Seguros #Networking #TransformaciónDigital
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🥳 MAX Week(s) are our own way of celebrating Customer Service Week, internationally celebrated the first full week of October – but we're going a little further this year, in MAX's 5th year, #FoundeverLife style with more events to come! We kicked off MAX’s 5th birthday 🎂 with celebrations across our global locations! From cake-cutting to heartfelt messages, teams everywhere came together to celebrate the power of My Associate Experience—MAX! 🎉 Our first week of celebrations was packed with highlights, starting with the reveal of the MAX Annual Survey 2024 results. This year’s survey gave us a deeper look into what matters most to you—our associates. From there, we launched into a powerful keynote by none other than Ben Whitter, the world’s leading expert on employee experience. His message on the importance of listening resonated deeply, reminding us how critical your voice is in shaping the future of Foundever. Why do we do all this? (Besides cake. Who doesn't love cake? 😋 ) Because we know the employee experience is the customer experience. Our success, our clients' success and the experience of their customers is all due to our amazing associates. More to come – stay tuned! 🙌 #EmployeeExperience #EX #CustomerExperience #CX #BPO
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Finding the best ways to elevate contact center performance is critical for any team leader in the #CX industry. Coaching is a key element of agent success. The challenge? Many team leaders are bogged down with other to-dos and continue to coach their agents with very manual processes. With so much going on, agents aren’t always getting the one-on-one, personalized coaching they need. We dive into the five insights you need to know about coaching for the best outcomes in our blog: https://lnkd.in/gHUXmabi #Gamification #AI #Coaching #AgentSuccess #Training #ContactCenter #CustomerExperience #BPO
5 takeaways to contact center coaching through gamification and AI
https://foundever.com