CX can refer to many things—customer service, customer support, customer experience, and so on—but they all come down to helping customers. It’s one of the most important priorities for every business who wants to stand the test of time. #GenAI has the power to radically transform the way humans interact with each other and with businesses—and one of the first places many people will experience that impact is in CX. Many companies are asking themselves how, when, and where to leverage AI in their CX orgs. They have questions like: Should we build our own AI in-house, use a help desk add-on, or go with a dedicated solution? Which training data should you use? What should your expectations be, and what lessons can you take from other companies who’ve already made the move? Today, we can share that our AI in CX Benchmark Report answers those questions and much more! We've asked leaders in CX what success they're finding in their CX orgs, when they plan to adopt AI if they haven't already, and what impact AI has on key metrics like cost per resolution, CSAT, and deflection rates. Download the report to see how you stack against the competition ⤵ https://lnkd.in/eAv-zBMs
Forethought
Software Development
San Francisco, California 15,222 followers
Enabling exceptional business outcomes through AI, starting with the customer experience.
About us
Forethought is the most advanced generative AI agent for customer support, trained on your unique data set. Our AI-driven solutions integrate seamlessly to resolve issues instantly, predict and prioritize tickets, and assist agents with relevant knowledge. Transform your customer support with AI that learns continuously to provide more accurate and contextual responses.
- Website
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http://www.forethought.ai
External link for Forethought
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, NLP, Customer Support, Customer Success, Help Desk Management, NLU, Machine Learning, Customer Experience, Natural Language Understanding, Natural Language Processing, Artificial Intelligence, Automation, Customer Operations, Help Desk Integration, and Customer Service
Locations
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Primary
345 California St
Suite 600 and 700
San Francisco, California 94104, US
Employees at Forethought
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Dr. Manu Kumar 👋🏽
Chief Firestarter @ K9Ventures • Co-founder @ Carta • Co-founder & CEO @ HiHello • Investor in Lyft, Twilio, Auth0, Carta, LucidChart, Everlaw, &…
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David Ginsburg
Customer Success Executive
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Lindsay Fifield
Director of Customer Success at Forethought
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Ashvin Bachireddy
Updates
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📣Calling all #CX experts! 📣 Our benchmark report allows us to answer industry questions with confidence. We take an in-depth look at how companies are harnessing #AI to transform customer support. With insights on industry trends, support team sizes, ticket complexity, and more, it’s packed with data on deflection rates, cost per resolution, and customer satisfaction scores. Hungry for more? Give the full report a read here ➡️
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From fundraising to starting a technology company and everything in between, check out this interview with our CEO, @Deon Nicholas, and Grace Gong of Venture with Grace! https://buff.ly/3MnBIgW
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Want to learn more about RAGs? Deon Nicholas breaks down the five things you need to know! 🧠 1️⃣ Why you should care 2️⃣ What is a RAG 3️⃣ Why is RAG important 4️⃣ How to build a RAG yourself 5️⃣ When not to use RAG, and what’s even better?
5 Things to Know about RAGs (Retrieval Augmented Generation) 🤖🔍 This is the common technique that almost all AI vendors use to get an LLM like ChatGPT to answer questions based on your knowledge base. This is what most think of when they think of “Generative AI”, and it’s already becoming tablestakes for any AI practitioner or operations leader looking to apply Gen AI in the real world. Here are five things to know: 1️⃣ Why you should care 2️⃣ What is a RAG 3️⃣ Why is RAG important 4️⃣ How to build a RAG yourself 5️⃣ When not to use RAG, and what’s even better? And I think #5 is critical 🤷🏾♂️. #ai #genai #generativeai #chatgpt #customerservice #customerexperience #entrepreneurship #entrepreneur #openai #cx
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To better understand what #AI is, we have to first start with what it's not. Check out our recent blog post to demystify the #tech behind the timely topic. https://buff.ly/3KxPa0N Unpack: 📝 a clear, concise definition 🤖 how AI can best be used ⚖️ ethical considerations 📚 education for deeper understanding
Demystifying AI: Exploring Why It's Not as Scary as You Think | Forethought
https://forethought.ai
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🤖 AI Agents in Action! 🤖 Ever wondered how AI agents are transforming everyday tasks? Our new blog dives into the most exciting use cases, including virtual assistants and predictive analytics. 📊✨ Dive into the future with us! Explore the blog 👉
Top 8 Use Cases for AI Agents | Forethought
https://forethought.ai
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The hidden costs of doing #AI wrong can, and will, affect any business. Read our AI in CX Benchmark Report to find out where those hidden costs are hiding , and learn how to do AI implementation & use right from the beginning. 🚀
AI in CX Benchmark Report 2024 | Forethought
forethought.ai
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🚀 #WereHiring: Senior Backend Engineer! 🚀 Are you passionate about cutting-edge technology and eager to solve some of the world's toughest problems? We're looking for talented Senior Backend Engineers to join our remote award-winning engineering team. Apply here and learn more about this opportunity:
Senior Backend Engineer
boards.greenhouse.io
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"When the next wave of artificial intelligence arrives, autonomous bots will be able to complete nearly any task humans carry out on their devices. The technology is being hailed by techies as the next evolution of ChatGPT because it is capable of revolutionizing so many aspects of our daily lives." Check out this latest The Wall Street Journal article about AI that mentions Forethought ➡ https://lnkd.in/gMvt5inn
These New AI Bots Will Do Just About Anything for You
wsj.com
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Thanks for the mention 7 Eagles! If you want to learn more about what we do here at Forethought, find more here ➡ www.forethought.ai
#100Days100Startups We're showcasing the most groundbreaking AI startups, one day at a time. Today is Day 48, and We are going to learn about Forethought If you'd like to feature your AI Startup or want to recommend another AI Startup, please feel free to comment below. We will feature them in the upcoming posts. #ai #aistartup Deon Nicholas Sami Ghoche