HAPPY FRIDAY. Imma be Pesto for Halloween. #FlipYeah
Flip
Software Development
New York, New York 7,913 followers
Voice AI for Retail eCommerce and Transportation brands. Be a #FlippinLegend.
About us
Flip CX is a software company that offers an Alexa-like voice AI experience for businesses to optimize their phone channel for better customer service. Flip CX is backed by Amazon Alexa, Ada, Simon, Attentive, Scop Venture Capital, Bullpen, and Forum Ventures.
- Website
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https://flipcx.com/
External link for Flip
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- New York, New York
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Automation, Voice, Conversational AI, SaaS, Customer Service, Machine Learning, Contact Center, eCommerce, Transportation, NEMT, Taxi, Retail, IVR, Voice Technology, Voice Automation, Generative AI, Voice AI, Customer Service, and Customer Experience
Products
Locations
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Primary
228 Park Ave S
Unit 93184
New York, New York 10003, US
Employees at Flip
Updates
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Flip reposted this
Awesome few days over in Dallas TX🤠 Thanks to The Transportation Alliance for a great Mobilize Conference🚀 I even managed to swing by our new office in Manhattan📍Just to make sure our Sheffield office has the better views.. Great to see all our industry friends once again 🇺🇸🤝 Will van der Linde Tilly Rostron Ted Hans Michael Robertshaw Melissa Jankowski Marc Richard Tanguay Lauri Savolainen
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Flip reposted this
📣 Only one week to go until our 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 & 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗥𝗼𝗮𝗱𝘀𝗵𝗼𝘄 - 𝗠𝗶𝗱𝗹𝗮𝗻𝗱𝘀! 🚀 Join us on October 10th at the Coventry Building Society Arena, where our expert consultants - Callem G., Paul Tansey, Liam Vaissiere and Neil Savage - will be on hand to help you optimise your systems and get the most out of your Autocab solution. 💼 Plus, you’ll get to connect with our partners - m2m TaxiBot, Judopay, Taxi Butler and Flip - who will be sharing how their tools can fit into your setup. And the best part? Enjoy lunch and drinks on us! 🍴🥂 Register below and see you there! 👋 https://lnkd.in/ga2k8k-H #Autocab #BookingAndDispatchSystem #TaxiMobility #AutocabSoftware Safa Alkateb | Wasim Ollite | Hassan Abod | Tilly Rostron | Kirsty Blease | Fatima Ramirez | Richard C. | Kelly McFall | Tom Rowlandson
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Flip reposted this
This is the shortest product release video I’ve done in a minute, and we have Fall allergies to thank for it. The only tangent I really rambled on for any significant amount of time is a proposal to do a LinkedIn Live where I demo making pumpkin chocolate chip bread. Sounds delicious. Will make it happen if y’all want it. ANYWAY, this week’s release is a fun one. As we rapidly approach peak season, my mind is naturally focused on those little upgrades we can make that help our brands handle the increase in call volume with easy. This is one of those. We’ve always had a lot of functionality around returns, but when Caroline Dapelo at Brooklinen asked if we could automate sending a caller their return shipping label via SMS - the immediate answer was “we’ll look into it,” which was followed quickly after by a “yes we Flipping can.” And boom, here we are with a release on that very thing. And also boom, I only said “lizard people” once in this week’s video. Lizard person or not, we all appreciate a rapid resolution and just what we need sent directly to our phones. I’m gonna go do a test batch of pumpkin chocolate chip bread - haven’t made it in a while and need do confirm it’s still stupid delicious (it will be). Brian Schiff, Sam Krut, Shawn Li, Emma Sossamon, Jake Mandelkorn, 💥Ron Dutta, Radz 🚀, Alfredo Zamora, Christopher Paik, Meghan Dwyer, Ava Winslow, Matthew Denitz, James Parry⚡️ #FlipYeah #CX #Returns #Fall #LizardPeople
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Flip reposted this
“How much automation do people get with Flip?” Our single highest customer automates 93% of their 10,000 daily calls They’re a public company It took 2yrs from when we first met them to decide to give it a shot Then 2 weeks to implement a 90 day POC (on a portion of their volume) And 1 month to reach these automation levels The lesson? You can sit around the board room hypothesizing, or you can just try it…
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WE FOUND Will van der Linde! 😍 No "Where In The World Is Will?!?" post today, because we know he's in Dallas, TX with Levi Towell, and we know he will be there at least long enough to get this post out into the wild. Phew. If you're in Dallas, stop by and say hello - and get a pic with Will while his feet are still on the ground. Thanks for having us The Transportation Alliance #TTAMobilize2024!
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Flip reposted this
This Tuesday Goose Day, Goose got a new friend AND his first swag item. Who knew when we ordered these baby onesies that I’d be putting a Silly Goose in one, but here we are. Thanks Custom Ink for printing such a perfect LIL’ FLIPPER onesie. Goose looks charming in it 🪿 Also, Flip’s newest AE is absolutely Goose’s new favorite person. Not only has she played with him, entertained him, donned swag to match him, Emma Sossamon also gave him an ungodly amount of cheese. He’s in love. Also also, Brian Schiff I figured out our swag distribution problem. New hires should just fly to SLC to raid my basement 😉😎 Jen Allen-Knuth, Ava Winslow, Meghan Dwyer, Emme McCabe, Kelly McFall, Mariana Clavijo, Sam Krut, Caroline Dapelo, Nancy Gurd, Jessica-Rose Garcia, James Parry⚡️ #FlipYeah #MoreDogContentOnLinkedIn
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Flip reposted this
D2Sweeps #5 is upon us... There is nothing cooler than getting to host top eCommerce founders and operators in my favorite place in the US, Big Cottonwood Canyon! In-person networking has transformed how we learn new tactics for DTC revenue at Gas Monkey. Craig Martens could tell you himself, but we have massively benefited from building relationships with top marketers. As for Shared Sweeps, it has enabled us to power brands to launch massive giveaways for no cost to them, brands like Fresh Chile & Loftie. It's a win-win. Utah up NEXT 🍁
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Flip reposted this
You know what’s just as fun as jumping into a pile of raked leaves?!? And as thrilling as stepping on that first crunchy leaf of Fall?!? Hanging out with me, Eric Autry, Mikhael Gustin, Emma Sossamon, and some of Utah’s greatest local brands up near Brighton Resort this Wednesday. Oh, and did I mention, joining us gives you a chance to with $100k to give to a lucky customer of yours, as well as some other rad prizes? Yup. This is how you start spooky season right. Anyway, if you’re a local retail brand and would like to join us, link in the comments! Shawn Li, Radz 🚀, Alfredo Zamora, Christopher Paik, 💥Ron Dutta, Ava Winslow, Jake Mandelkorn, James Parry⚡️ #FlipYeah #D2Sweeps
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Flip reposted this
Vice President of Demand & Partnerships at Flip | 3X Partnerships Leader | Former Amazon Echo & Alexa Sales Lead
Excited for my UT CX & eComm Retail friends who get to hang out, network, enjoy an evening of tasty food & drink while catching lovely Fall colors with awesome company 🍂⛰️ Happening soon in ~48 hours so don’t miss out 💯 Your personal invite is in the comments below 🏃♀️ 🏃 Kristina - Emma - Jake - Brian - Sam - Christopher - Alfredo - Radz 🚀 - 💥Ron - Eric #utah #saltlake #events #customerexperience #ecommerce #retail #gasmonkeygarage #flip