Execs In The Know

Curious about how #AI can transform customer experience without sacrificing the human touch? Join Execs In The Know and Gladly for our upcoming #CX Leaders webinar on November 14th at 1 PM EST, "Debunking AI Myths: How BSN SPORTS Leveraged AI for CX Success"! Mandi Geary, Director of Customer Service at BSN Sports, will share her firsthand journey of navigating AI’s challenges, debunking myths, and driving success. Don’t miss these powerful insights—register now and learn how to make AI work for your CX strategy! 👇 https://lnkd.in/enJguJVW What You’ll Learn: -Tackling common fears like “Will AI make our service less human?” -Real benefits of AI automation without losing #personalization. -Proven metrics BSN Sports uses to measure AI’s true impact on CX. #AIforCX #CustomerExperience #ArtificialIntelligence #Leadership

In our recent Know It All (KIA) Member Spotlight, Shannon Burch, VP of Experience at Neo Financial, shares her vision for transforming customer experience at one of Canada’s fastest-growing challenger banks. Discover how Shannon’s team uses innovation to disrupt a 200-year-old industry, from testing new tech to redefining training with real-time knowledge. 📖 Read the article to learn more about Shannon’s strategy: https://lnkd.in/eAzz2jMK Are you a KIA member? If not, learn more about this community filled with 1,000+ CX leaders: https://lnkd.in/eKB3GMW8 #CX #CustomerExperience #Leadership

In a recent blog, Erica McMannes with Instant Teams shared her eye-opening experience as a first-time attendee at our Customer Response Summit (#CRS) in Palm Springs. She came expecting another industry event but left feeling part of a true CX community! From the warm welcome to the golden networking “bookends” throughout the week, she captured the spirit and impact of CRS in a way only fresh eyes could. Discover how CRS stands out, creating a lasting impact on both new and returning attendees. ➡️ Read the full blog here: https://lnkd.in/e5sEX_f8 And if you want to experience this inspiring #CX event for yourself, join us at CRS Clearwater on March 3-5, 2025! Mark your calendar and be ready to engage, learn, and make connections that go beyond business. Learn more here: 👇 https://lnkd.in/evdDHa37 #CRSClearwater #CustomerExperience

In our latest Brand Spotlight, we’re thrilled to feature John Caldwell, Senior Director of Team Member Service Centers at Target and a valued Execs In The Know Advisory Board Member. Read the full article here: https://lnkd.in/eVG7JTHD Dive into John’s #leadership philosophy to take care of your team, and everything else falls into place. Explore how Target is leveraging #AI to support team members, improve service efficiency, and find the perfect balance between automation and human connection. Plus, get John’s insights on the future of #CX and the importance of addressing root causes to elevate both employee and guest satisfaction. Read more from our CX Insight magazine: https://lnkd.in/eBXaBdcD

I am thrilled to announce that I’ll be in Seattle on Thursday, November 14th to host our next “Leadership Table” – an exclusive, private dinner dedicated to meaningful discussions and networking among our valued corporate members.  If you’re based in the Seattle area, I’d be delighted for you to join us. Expect an evening of thought-provoking discussions, shared experiences, and networking with peers who share your commitment to leadership and growth. Please confirm your attendance by registering using the link provided - https://lnkd.in/g-BgVbtT

Gain insights from top industry experts and our trusted business partners, covering the latest trends and strategies shaping customer experience today. These thought #leadership blogs are crafted to inspire and empower #CX leaders like you! -'AI Customer Feedback Analysis: A Complete Guide' by Zendesk ⬇️ https://lnkd.in/em3mJrvF -'The Top 5 AI Trends Reshaping Customer Experience: What Every CX Leader Needs to Know' by Quiq ⬇️ https://lnkd.in/egWw6yVT -'Elevating Customer Experience: OP360 Labs Tests Noise Cancellation and Accent Neutralization Technology' by OP360 (OfficePartners360) ⬇️ https://lnkd.in/e5GmXTDw -'Beyond Symptoms: Rethinking Agent Churn in Customer Service' by ASAPP ⬇️ https://lnkd.in/ex3DxcHR

📢 Calling All CX Leaders! Your insights are needed! 📢 We’re gathering responses for our upcoming CX Leaders Trends & Insights Corporate Edition report, releasing at CRS Clearwater in March 2025! Your feedback is invaluable to help us uncover the latest trends shaping the #future of customer experience.⏱️ The survey takes just 30 minutes, and all responses are confidential. Join other #CX leaders and make your voice heard—take the survey today! 👇 https://lnkd.in/e9STHMEg Learn more about #CRSClearwater here: https://lnkd.in/evdDHa37 #CustomerExperience #Leaders

🎤 Our panel discussions at Customer Response Summit (CRS) are where CX #leaders share the strategies that set them apart! Don't miss our next CRS happening in Clearwater, FL on March 3-5. CRS offers a curated agenda filled with opportunities to learn, #network, and fuel your passion for customer experience. Engage in discussions, be inspired by industry pioneers, and connect with professionals dedicated to elevating #CX. Attendees leave our Summits energized and ready to implement the latest innovations! Secure your spot today to experience it for yourself: https://lnkd.in/eDbJdfxv #CRSClearwater #CustomerResponseSummit

How is your brand redefining loyalty in the age of the customer? In our latest guest blog, "Beyond Satisfaction: Redefining Loyalty in the Age of the Customer," Customer Experience Expert Brett Frazer, dives deep into the evolving drivers of #loyalty and how brands can move beyond satisfaction to create genuine, lasting #connections with their customers. 📖 Don’t miss this insightful read—check it out here: https://lnkd.in/ekaMX9Gj #CustomerLoyalty #CX #CustomerExperience

As AI transforms #CX, many brands are choosing to start with agent-facing AI to minimize risks, refine systems, and lay a strong foundation before moving to customer-facing applications. This strategic approach enables gradual, scalable growth with #AI. In our latest CX Insight magazine article, we explore key trends, best practices, and actionable insights on how to implement agent-facing AI to drive impactful CX change. Read the full article to learn more! Read here: https://lnkd.in/e45vn4Xr Check out more articles from our recently published CX Insight magazine here: https://lnkd.in/eBXaBdcD #CustomerExperience #ArtificialIntelligence