Execs In The Know

🤖 Generative AI (#GenAI) agents are making waves in the customer experience world, but with so much noise in the market, how do you separate fact from fiction? Are GenAI agents really ready for prime time in customer-facing roles, and how do they stack up against other #AI capabilities and chatbots? If you’re searching for clarity, join us on September 17 at 1 PM EST for a frank discussion at the CX Leaders Webinar on what’s true, what’s not, and what requires a nuanced approach when it comes to GenAI agents. 👉 Register now: https://lnkd.in/ekiGZ8CM  Heather Reed, Principal Product Manager at ASAPP, and Daniel Rood, SVP of Marketing at ASAPP, will dive deep into the true impact of GenAI agents on #CX, exploring how they’re shaping customer interactions and influencing CX teams. Don’t miss this chance to make informed decisions and smarter investments for your CX strategy! #CustomerExperience #ArtificialIntelligence #leadership

Execs In The Know is pleased to announce the release of State of the Tech: AI in the Contact Center — our latest CX #research report, developed in partnership with ASAPP. Grab your own digital copy of this latest Execs In The Know CX research now: https://lnkd.in/ep-yzCzJ This new research explores corporate views on #AI in the contact center, including stats on current use, effectiveness, and outlook for the #technology — all from the perspective of #CX leaders at various stages of the AI for CX journey. With more than 30+ pages of corporate surveying results, find out where companies are at with AI, benchmark your own AI initiatives, and learn where contact center #leaders expect the technology to go next. In addition to corporate-based insights into AI for CX, the report also contains Practitioner's Perspectives from Shannon Burch with Neo Financial and Paul Brandt with GoodLeap. Special thanks to them, as well as our project partner ASAPP.

🌴Join us in Palm Springs, CA from Sept. 24-26, for our inspiring Customer Response Summit (CRS) designed for leaders who are transforming the customer experience landscape! Catch a sneak peek from our keynote speaker Renee Horne with Chase Auto, as she previews her session. This is your chance to learn from top industry minds, connect with fellow #CX visionaries, and leave brimming with new ideas and #inspiration. Don’t miss out—register now and be part of this dynamic event! 👇 https://lnkd.in/eYkGHBGZ #CRSPalmSprings #CXLeaders #CustomerExperience

As CX leaders, our impact goes beyond business metrics—we shape culture, champion well-being, and inspire change. 💙 September is Suicide Prevention Awareness Month, a powerful reminder to lead with empathy. At Execs In The Know, we’ve partnered with the National Alliance on Mental Illness (NAMI) to emphasize that mental health isn’t just a corporate initiative; it’s a core pillar of leadership. Let’s step up and make a difference together. Read more in our blog👉 https://lnkd.in/egPGHDvN #SuicidePrevention #MentalHealthMatters #LeadWithEmpathy

Stay ahead in the rapidly evolving #CX landscape with our exclusive AI for CX Use Cases video! Discover how four #expert solution providers tackle real challenges and deliver real solutions, from scaling efficiently to innovating with #AI assistants. 🎥 Watch now and gain insights, learnings, and actionable blueprints to elevate your CX #strategy: https://lnkd.in/eUs9RGH8 Real Companies. Real Challenges. Real Solutions. Don't miss out! #AIforCX #CustomerExperience #leadersip

Ready to Transform Your #CX? Join us in Palm Springs, CA! At our upcoming Customer Response Summit (Sept. 24-26), we're diving deep into real-world success stories, like Mastercard's journey to CX transformation in our Case Study with TELUS International. 🎯 What You’ll Learn: -Steps in Mastercard’s digital transformation -Balancing AI and human collaboration in CX -Expert advice and real-world success stories This is just one of the many incredible sessions on our agenda—don’t miss the opportunity to learn from top CX #leaders! Check out our full agenda and register today 👉https://lnkd.in/gCqyqR5h #CRSPalmSprings #CXLeaders #CustomerExperience

Watch the Execs In The Know CX Leaders webinar with Gladly on "Decoding AI for CX: From Buzzword to Business Strategy." Watch it here on demand: https://lnkd.in/g4V8-YpY In this clip from the webinar, Melissa MacAlister, Regional Customer Success Manager at Gladly, emphasizes the importance of involving frontline employees in AI strategy by seeking their insights on customer pain points and repetitive tasks that AI could help solve. Don’t miss this chance to gain actionable strategies that you can implement today to create a strong foundation for future success, ensuring AI seamlessly enhances your CX strategy. #CustomerExperience #strategy #leadership

AI is transforming CX by enhancing personalization and improving service efficiency. But how can businesses leverage these benefits without compromising customer trust? 🤖💡 In our latest CX Insight magazine article, "Leveraging the Benefits of AI Without Compromising Customer Trust," we explore how companies can design AI strategies that prioritize privacy and build trust. Read our blog to learn a few ways organizations can achieve this. 👉 https://lnkd.in/eveNFJNA #CX #AI #CustomerExperience #Innovation

Happy Labor Day from all of us at Execs In The Know! 🎉 Today, we celebrate the hard work and dedication of all the amazing professionals out there, especially those in the #CX community. Your passion and commitment make a difference every day! Wishing you a relaxing and well-deserved break! 🌟🙌 #LaborDay

Unlock exclusive #CX research insights by joining our Know It All (KIA) community! KIA members gain early access to our evolving CX Research Library, filled with industry-leading data and #research—available to members FIRST. 📚📊 Browse our research library: https://lnkd.in/dsbu-T7M The KIA community is free to join and gives you access to more than 1,000 other CX #leaders and allows you to participate in authentic, honest conversations with your peers. Not a KIA member? Request to join today! 👉 https://lnkd.in/efeaFYFk Don't forget to also join us for our Customer Response Summit in Palm Springs (Sep. 24-26) to be the first to receive our upcoming 2024 CX Leaders Trends & Insights Consumer Edition research report. Register to attend: https://lnkd.in/ebFXFHkk #CXResearch #CRSPalmSprings #leadership