eVisit

"The very first conversation I had [with eVisit] was not a sales call whatsoever. It was, 'What are your team's needs? How can we support you with that?' It was the beginning of and the creation of a partnership." - Robb Wetmore, MHR (Director of Digital Healthcare at Variety Care) For Robb, like many of the health system leaders we speak with, he was looking for a technology partner who wanted to solve challenges together and could deliver on: 1. Subject matter expertise in telemedicine delivery 2. Workflow creation 3. Operational acceptance As an Epic shop, the Variety Care team had the bonus of working with two project managers on the eVisit team, both with significant Epic experience. Dr. Lydia Nightingale noted that, despite the heavy lift transitioning over to Epic and adapting to new technologies at the time, it was eVisit's commitment to quality improvement and alignment with patient care goals that was highly valued. She emphasized the importance of minimizing additional tasks and paperwork so that providers can focus on patient interaction. Robb underscored the need to thoroughly understand each role within the workflow, including providers, MAs, and other support staff, to ensure streamlined coordination and top-of-license time. Having a seamless integration with Epic and a flexible and user-friendly interface has been crucial for eliminating inefficiencies and aligning virtual workflows with in-person practices. #virtualcare #telemedicine #BestinKLAS #healthsystems #providerexperience #patientexperience #digitalhealth

In rural communities, technology can present its own set of challenges, particularly regarding digital literacy and connectivity issues. Dr. Lydia Nightingale at Variety Care highlighted a creative approach by a care manager who, when faced with a patient uncomfortable with virtual care, sent a community health worker to assist. This hands-on support not only addressed immediate concerns but also aimed to build the patient’s comfort with virtual care for future use. Robb Wetmore, MHR described how Variety Care replicates the in-person experience as closely as possible within the eVisit platform. When a patient enters the virtual waiting room, they first interact with a front desk agent who handles tasks like collecting copays and verifying insurance. One of the main tasks early on was to troubleshoot technology issues, which was crucial to ensuring digital readiness and smooth connections. Variety Care is also working to expand digital readiness within the communities they serve, partnering with local organizations to improve digital literacy and broadband access and provide safe, private spaces for virtual visits. #digitalhealth #virtualcare #ruralcare #FQHC #digitalreadiness #patientexperience

Throughout our Virtually Integrated Care webinar series, we’ve heard from health system leaders discussing how virtual care addresses access challenges including geographic distance, the financial strain for patients buying gas or taking time off of work, or the challenge of bringing other family members to a visit. Last week, we asked Dr. Lydia Nightingale how Variety Care addresses common rural care access challenges and how virtual care can help during staffing transitions. Variety Care, which operates both metro and rural clinics in Oklahoma, faces the common difficulty of attracting and retaining medical professionals in less populated areas. An example is their Anadarko clinic, where a long-serving provider recently left, creating a potential gap in care. Variety Care has increasingly turned to virtual care solutions, enabling patients to continue receiving care from metro-based telehealth providers like Dr. Qin, who specializes in family medicine. Dr. Nightingale emphasized that while virtual care may not always be the preferred option for patients, it has become a vital tool for ensuring continuity of care during transitional periods. Variety Care is also working to raise awareness among rural patients about the availability and benefits of virtual care, emphasizing its role in providing timely and equitable access to care where and where communities need it. #healthaccess #virtualcare #ruralcare #FQHC

Thank you to Dr. Lydia Nightingale and Robb Wetmore, MHR from Variety Care for a great discussion this week on rural health access challenges, addressing care deserts, navigating change management, building virtual care workflows, and more. If you missed the live webinar, stay tuned next week for clips and a recap blog. You can also download the full webinar on eVisit.com or leave a comment below and we'll send the recording your way. #FQHC #healthaccess #caredesert #digitalhealth #virtualcare

One day away! There's still time to register for Tuesday's webinar featuring Variety Care, an FQHC out of Oklahoma. Topics we'll discuss: - Access challenges in rural communities - Building custom workflows based on provider staffing models - Achieving provider and executive buy-in for virtual care initiatives - Maintaining Epic as the source of truth while using a non-EHR platform - Variety Care's innovative approach to the front desk. What check-in, hand-off, and the role of the medical assistant look like in their workflows And as many other virtually integrated care questions we can ask in an hour time slot. To register, follow this link to our sign-up page - https://lnkd.in/duMGX9w5 #virtualcare #webinars #FQHC #healthsystems #digitalhealth #ruralcare

This will be a great discussion for FQHCs but also any health system that is focused on rural care access challenges. Join us next Tuesday, August 20th for this webinar featuring Dr. Lydia Nightingale and Robb Wetmore, MHR from Variety Care. Registration available here on LinkedIn or via our website - https://lnkd.in/duMGX9w5 #FQHC #ruralcare #virtualcare #healthsystems #healthaccess

Health systems are turning to eVisit for various virtual care use cases including virtual nursing, ED-tele triage, urgent care, telestroke, and more. Learn more about our flexible workflows that support a wide variety of use cases here (https://evisit.com/) or schedule a call with our team for a deeper dive on whatever use case and/or challenge is top of mind at your healthcare organization. We look forward to hearing from you! #virtualcare #telehealth #BestInKLAS #virtualcareplatforms #virtualnursing

One week away! Here's an early look at a few questions we'll ask Dr. Lydia Nightingale and Robb Wetmore, MHR from Variety Care. (Note: Registration link available here - https://lnkd.in/duMGX9w5 and in the comments below) Questions: 1. Virtual solutions go into place and this addresses the physical distance barrier, but what about potential network challenges/connectivity issues that are more common in rural areas? How do you address or prepare for these challenges? 2. You’ve built this new approach to the front desk. What does the check-in process look like for telemedicine appointments? Hand-off? What’s the role of the medical assistant? 3. With any big technology change, there will be some forms of resistance and fear of the unknown. How did you navigate these conversations? Provider buy-in? Executive buy-in? 4. You’re an Epic shop. And eVisit is not an EMR. Walk us through how you maintain Epic as the source of truth, mirroring what you do in person, while using a virtual care platform outside of Epic? Each one of these questions we could focus 15-20 minutes on, but we'll attempt to get through our full list of 10 questions in the hour focused on challenges in rural communities, building custom workflows based on provider staffing models, and achieving organizational buy-in. We hope to see you there next week! Webinar registration - https://lnkd.in/duMGX9w5 #virtualcare #healthaccess #digitalhealth #FQHC #ruralcare

Telestroke started gaining momentum in the late 1990s when cutting-edge video communications began to make it possible for remote providers to collaborate across distances. A quarter of a century later, however, health systems are still working to make it into a ubiquitous capability. In our new telestroke white paper with CHIME, Ethan Booker, MD, MedStar Health’s Chief Medical Officer for Telehealth, shares his telestroke insights and experience informed by his work for the largest healthcare provider in Maryland and the Washington, D.C., region. Read more in his perspectives here—and in the paper—about leveraging telestroke capabilities to advance care. Download our full telestroke white paper—featuring seven additional healthcare leaders with telestroke expertise—here: https://lnkd.in/gVrhbkJi #telestroke #virtualcare #digitalinnovation #automation #healthsystems

Earlier this year, we collaborated with CHIME on a telestroke roundtable featuring: - Ethan Booker (Chief Medical Officer for Telehealth, MedStar Health) - William Sheahan (Chief Innovation Officer, MedStar Health) - Andrew Watson, MD (Senior Medical Advisor UPMC Enterprises, Senior Medical Director, UPMC Health Plan) - Matthew Starr, MD (Vascular Neurologist and Associate Director of the UPMC Stroke Institute) - Nilesh B. Dave, MD (CMO and VP of Clinical Effectiveness at Texas Health Resources) - Peter Marks, PhD, PMP, CPHIMS, CDH-E, (VP and CIO at WakeMed) - Daniel E. Highland (VP of Emerging Operations at QTC Management, Inc.) - Shabbir Bharmal (VP of Innovation and Operational Improvement at QTC Management, Inc.) Our esteemed panel focused primarily on the following topics: - Exploring the multifaceted value of telestroke care - Using telestroke to make strategic decisions about levels of care - Finding the measurable ROI in remote stroke care - Developing an integrated, holistic approach to telestroke The white paper below contains highlights from their discussion. This is a great read for any health system leader who is looking to implement or expand their telestroke program. Full white paper available for download here - https://lnkd.in/gVrhbkJi #telestroke #healthaccess #healthsystems #digitalhealth