Everest Group

🚀 Generative AI (gen AI) has the potential to revolutionize customer support, as well as reduce operational costs. However, to leverage gen AI for its maximum capabilities, it will be vital to base AI learnings on excellent quality data that is well managed and controlled. 📣 Join this LinkedIn Live session with Everest Group’s David Rickard, Partner, and guest David Ilett, Consulting Director from Davies, to explore practical examples of implementing gen AI for customer experience (CX). Learn about the main challenges organizations face with data provision for AI and understand how to plan adequately to avoid the common pitfalls. 📊 Participants will get a complimentary offer during the event. Sign up now to book your place! 🎉 During this engaging LinkedIn Live, we’ll discuss: ⭐ The main challenges facing enterprises when deploying gen AI 🌐 ⭐ The scale of the data provision challenge 📈 ⭐The practical steps that organizations can take to leverage gen AI Register now for this LinkedIn Live event! 📆

Join Everest Group's Suseel Menon to discover how #AI revolutionizes #data analysis, and drive results. Learn how to build a winning data strategy for the next 25 years and beyond, tackle AI Challenges, and navigate data privacy & security with Responsible AI. Who should attend? ⚡Data leaders and decision-makers ⚡Business executives looking to leverage AI for a competitive edge ⚡IT professionals responsible for data infrastructure ⚡Anyone interested in understanding the future of data and AI Learn more and register: https://lnkd.in/dNsbunV3

This virtual roundtable is your chance to learn from BFSI industry experts and peers. Discover the total cost rationalization levers across technology, IT services, and operations, and insights into designing and aligning OKRs for sourcing teams to drive successful outcomes. RSVP today: https://okt.to/5la6I9

Everest Group's Care Management Platforms PEAK Matrix ® Assessment 2024 is out! See how the 20 care management platform providers compare in the PEAK Matrix assessment. Cognizant Salesforce ZeOmega Buddy Healthcare CareCloud Datos Health Epic HealthEdge Innovaccer Lightbeam Health Solutions MHK Microsoft Optum Oracle Pegasystems VirtualHealth Zyter|TruCare Health Catalyst Luma Health Medecision Read on: https://okt.to/YK5owD Get in touch: Abhishek Singh Chunky Satija Priya Sahni Anushriya Kardam Hanupriya Nangia

Wishing our US colleagues a happy Fourth of July! #WithYouOnTheJourney

📝 With increasing customer preferences for environmentally friendly products and evolving government regulations, retail and consumer packaged goods (RCPG) enterprises are being compelled to embrace sustainable practices. Read on to learn how they are actively engaging with the rapidly evolving sustainability technology ecosystem to expedite their ESG journeys: https://okt.to/WOpNcr #ESG #sustainability #retail #CPG

As enterprises turn to industry-specific ERP solutions, Infor's growing presence in the Cloud ERP market is becoming more prominent. This blog explores Infor's strengths and challenges as it aims to compete with traditional ERPs. Read on https://okt.to/2mYwVf

📢 Speaker Spotlight: Deepa Abi, Head of North America GBS at The Kraft Heinz Company, will be sharing invaluable insights at Everest Group #Engage2024! Join her session, "Building Blocks of a Successful GBS - Creating an Effective GBS Organization," to explore how leading GBS organizations are structured for success. Discover the science behind organizing by scale, scope, industry, footprint, and maturity. Join us there to learn the key elements for building an efficient GBS organization! 🌟 https://okt.to/Uto8Ml #EverestGroupEngage #GBS #Leadership #BusinessTransformation #EventSpeaker

Will price and cost pressures continue to trend as the most acute business challenges of 2024 and beyond? 📈 Join our experts Arpit Jhaver, Amanpreet Manchanda, and Ricky Sundrani for a deep dive into our Everest Group Pricing Index™ report findings for the first half of 2024. Our analysts will discuss the key trends from the first six months and outline the main business challenges likely to appear within the next year. 🔍 Participants will gain valuable pricing insights from our biannual overview of current and expected pricing trends, evaluated across various service types and delivery locations. 💡 During this in-depth LinkedIn Live, we’ll discuss: ✅ How pricing changed across key outsourcing functions and delivery locations throughout H1 2024 ✅ What the pricing outlook is like for H2 2024 and 2025, and how it can impact your outsourcing strategy ✅ How companies are using the Pricing Index to help with sourcing decisions Register now for the LinkedIn Live event! 🗓️. https://okt.to/q8Vlg1

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts will reveal key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel will outline the potential implications of this year’s trends for buyers. https://okt.to/cPBGw7