🎁 What if you could send a curated gift guide to every customer in your database this holiday season, based on their personal preferences and site behavior? On one hand, you’d see… 📈 Higher engagement. 🛍️ Bigger baskets. 😄 And happier, more loyal customers. But is it worth all that time and effort? What if we told you it could be done in less than 5 minutes — even if you have millions of customers in your system? Watch Casey Drake explain how to easily create a personalized gift guide for EVERY customer at scale this holiday season — and watch the sales roll in. #clienteling #retail #retailcrm
Endear
Software Development
Helping omnichannel retail brands drive more sales through clienteling.
About us
We're Endear, the CRM and clienteling platform built to increase sales for retail brands. Last year, we drove over $200 million for brands like Allbirds, Reformation, Glossier, gorjana, Todd Snyder and more. Join the modern retail revolution.
- Website
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https://www.endearhq.com
External link for Endear
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- New York
- Type
- Privately Held
- Founded
- 2016
- Specialties
- E-Commerce, Retail Tech, Client Experience, Retail Technology, Clienteling, Retail Marketing, Retention, SaaS, Retail, and Omnichannel
Locations
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Primary
New York, US
Employees at Endear
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JP Grace
CTO @ Endear | Helping omnichannel retail brands drive more sales with one easy-to-implement clienteling platform
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Mahmoud Zougheb
Senior Software Engineer @ Endear | ex-LinkedIn | Data Visualization, Backend Development & Data Streaming Pipeline Architecture
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Cara Felleman
Female Sales Leader | CPG | Restaurant | Early Stage Investor|
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Leigh Sevin
Co-Founder at Endear | Helping retail brands drive sales through clienteling
Updates
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Behind every great retail leader, there’s the people and events that inspire them. Join us for the next one, ✨ Endless Aisle Live ✨ Endear is teaming up with NewStore, Inc. to bring this one-day-only event to NYC for the first time on Nov. 7! It will include an exclusive conference with panel discussions in the morning, afternoon store tours, and a private dinner to end the day. Plus you’ll get to connect with top voices in retail — like our friends at UNTUCKit and Reiss. See you there? 👉 https://lnkd.in/eHnKBVPK
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👇 Follow these tips if you want to win back lapsed customers👇 Why should this be a priority for you? Because everyone knows retaining current customers has a bigger impact on your bottom line than acquiring new ones. Swipe to see our step-by-step strategies for winning them back. #clienteling #retail #crm
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What do the most successful retailers have in common? We dug into an insightful article from McKinsey & Company, and here’s what stood out: ✅ Their tech supports their strategy. A great plan isn’t enough - you need the right tech to execute it. This is especially true for brands in that growth sweet spot who are looking to scale. ✅ They create customer “stickiness” (aka retention). Top brands give customers a reason to come back again and again. They add value to the customer at every stage of the customer’s journey. We love these takeaways because they back up what we’ve been saying for years: 🌟 If building strong customer relationships is part of your strategy (and it should be), then you need the right tech to support it. 🌟 https://lnkd.in/evz2Nk7d #retail #clienteling #crm
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Making your text campaigns stand out from all the noise is easier said than done, but here’s how our customers do it: You see, marketing texts are like billboards: broad and good for brand awareness, but easy to ignore. Clienteling texts are like a postcard: more personal and direct. They almost always elicit a response. For example: “Hey Blair - it’s Casey from Suburban Outfitters Soho! Reaching out because our holiday sale is starting soon and I wanted to know if you had any interest in getting early access?” Get this and other ways to make your brand’s texts stand out by watching the full video below from Casey Drake 👇 https://lnkd.in/eKjNkETP
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💡 Great insight from our Account Executive Ashley Simon on why this year’s calendar is REALLY going to impact your brick-and-mortar foot traffic - and why you need a plan to make the most of it (enter: personalized clienteling).
Are you ready?🛍️ Physical stores are predicted to play a ✨critical role✨ again this holiday season thanks to the unique features of the calendar year (thank you late Thanksgiving and a Wednesday Christmas). Concerns about holiday shipping deadlines on e-commerce purchases will likely grow amid this year’s contracted timeline, leading gift-givers to turn to brick-and-mortar options toward the end of the season to ensure they can get what they need in time for their holiday celebrations, according to Sensormatic. 🚨What are your plans to drive first-time store visitors to shop with you again? #endear #crm #clienteling
The 10 busiest shopping days of the 2024 holiday season will be...
chainstoreage.com
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Are you interested in checking out Endear, but not ready to take the next step with the sales team? Join our second round of live group demos, where we’ll share: 📌 Our customers’ favorite features that drive key results 📌 Real-world use cases, like how to target VIPs and get in-store foot traffic 📌 Answers to your most burning questions about Endear or clienteling Interested? We have one on Sep 24 @ 1pm EST and Sep 26 @ 11am EST. Click below to register 👇 https://lnkd.in/e6bZ-KCv
Tap Into the Power of Personalized Retail with Endear
endearhq.com
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🏆 Another week, another milestone for an Endear customer! A huge congratulations to Daniel Martinez, Global Retail Director at FARM Rio, for being named a #Direct60 Honoree! 🍾 For the uninitiated, this impressive recognition from The Lead is given to top executives who are leading their brands to success through technology and innovation. 🤩 We particularly love Daniel’s strategy with FARM Rio because they… 1️⃣ Stay authentic to Brazilian brand culture while also adapting to regional tastes 2️⃣ Prioritize local clienteling, even as they expand globally 3️⃣ Create immersive and Instagrammable stores, driving a memorable omnichannel customer experience We’re proud to be their retail CRM partner. Read more about Daniel and the Direct 60 List here ⬇️ https://lnkd.in/eCBcHuye
Direct 60 2024 – Daniel Martinez
https://the-lead.co
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🤖 Does AI belong in retail? 🤖 Yes and no. Here’s why: Your customers crave human connection. They don’t appreciate endless chatbot loops or impersonal text automations. If you’ve ever been stuck talking to an AI on a customer service line, you know the frustration. But when used correctly, AI can improve the customer experience and free up your team’s brain space—critical as we head into the holiday rush. More brain space = higher productivity and better results this holiday season. In this video, Casey Drake shares some practical ways AI can support your team with their clienteling. Check it out 👇 https://lnkd.in/eyp7tYv2 #clienteling #retail #retailtech
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🎤 And the award for the most fashionable Endear customer goes to… Just kidding - how could we choose?? Congrats to all our amazing customers who featured new collections at New York Fashion Week! 👏 PatBO, SIMKHAI, Ulla Johnson , Proenza Schouler, Rachel Comey, TWP, Todd Snyder These brands are modern trendsetters showcasing their creativity on one of the biggest stages in fashion, and we’re proud they’ve chosen us as their retail CRM. Swipe through to enjoy snapshots of their newest collections ➡️ #NYFW #fashion #retail