Duquesne Light Company

Happy Customer Service Week! As we celebrate this special week, we recognize that the foundation of exceptional customer service begins with listening. Derrick, our dedicated technical service representative, shares the moment we truly lend our ears to our customers is when we start to understand how to help them effectively. We take pride in our team, who understand that providing quality service is the backbone of our operations. Their commitment is what makes us a trusted energy partner for Pittsburgh. Thank you, for the hard work and dedication.

Happy Customer Service Week! Today and every day, we celebrate our commitment to our customers, but we couldn't be prouder of the team that helps them feel truly CONNECTED. Tanya, a member of our customer experience team, explains how building these connections is at the heart of providing exceptional support. Her passion and commitment exemplify what we strive for every day. If you encounter a customer service professional today, take a moment to thank them. Your appreciation means the world to them!

Happy National Coming Out Day! This week, we proudly celebrated DLH’s second annual event, hosted by PRISM — our LGBTQ+ focused business employee resource group. Employees came together to hear inspiring coming out experiences, which opened up meaningful conversations about acceptance and support for loved ones. The festivities included pumpkin painting and indulging in some of our favorite fall foods, creating a warm and inviting atmosphere. Thank you to everyone who joined us in celebrating love and authenticity in our workplace!

In the face of #HurricaneMilton, DLC is stepping up to support power restoration efforts. We’ve deployed 65 crew members, including lineworkers, mechanics and safety representatives, to Florida's Gulf Coast, joining forces with Duke Energy Corporation to restore power to affected communities. An additional 17 underground crew members left this morning. Our teams have been on the ground since Sept. 27, previously supporting electric utilities in Virginia after #HurricaneHelene. We continue to commend our crews for their tireless efforts during these challenging times. Together, we can help rebuild and restore. Our hearts and thoughts are with everyone who has been impacted by these disasters.  #DLC #PowerRestoration #CommunitySupport 

DLC recently celebrated a significant milestone with a ribbon-cutting ceremony for a new wetland project at the former Cheswick Generating Station site in Springdale Township. This initiative will help treat groundwater and safely channel it into Tawney Run, marking a step toward environmental restoration in our community. DLC is committed to supporting Springdale Township’s vision for revitalization. We are in discussions to lease the site to the township and donate adjacent legacy properties, furthering our collective goal of transforming this area. We look forward to the positive impact this project will have on Springdale Township!  Learn more:  https://lnkd.in/euXCk-BT

DLC crews are tirelessly working to help restore power to Appalachian Power customers in western Virginia following the impacts of Hurricane Helene. Currently, around 12,500 customers remain without power, but our dedicated teams are making significant strides in the challenging mountainous and rural terrain.   These crews are committed to replacing broken poles, restringing conductors and replacing transformers, all in an effort to safely reenergize the power lines as quickly as possible.   We extend our heartfelt gratitude to these hardworking individuals for their unwavering dedication in helping the region recover from this tragic storm. 

Curious about a career in the energy field? DLC, with the partnership of Pennsylvania Public Utility Commission, invites undergraduate and graduate students, faculty, and staff at the University of Pittsburgh to join us for the "Empowering Your Future: Careers in Energy Panel" on Oct. 29. As our electric grid continues to evolve, so do the career paths in the utility industry. From renewable energy, cybersecurity and data analytics to energy markets and policy, careers in the utility industry are abound. Speakers will discuss diverse career pathways in the growing energy field and how you can be a part of the energy transition. Please register and submit questions to our panelists in advance via Handshake: https://lnkd.in/ecA6_bfS.

Happy Rosh Hashanah to all who celebrate!   May this season bring you joy, happiness and a renewed sense of purpose.

DLC sent crews this past weekend to assist with power restoration efforts in Norton, Virginia, following the impacts of Hurricane Helene.   About 35-40 dedicated crew members and staff headed to western Virginia to help restore power to approximately 6,000 customers.   Thank you for your support in helping the region recover from this devastating storm! We’re continuing to think of everyone who has been impacted. Photo Credit - LG&E and KU Energy LLC

As we conclude the National Preparedness Month, we emphasize the importance of being ready for any situation. At DLC, safety is our top priority. Being prepared not only protects you and your loved ones but also strengthens our community as a whole. Take time today to create an emergency plan, gather essential supplies, and stay informed. Whether it’s severe weather or unexpected outages, having a plan in place ensures you’re ready to face any challenge. Together, let’s prioritize safety and resilience. Stay safe and be prepared!