Deloitte Digital reposted this
At Agentforce World Tour NYC this week, I had the pleasure of leading a session with Matt Fisher, Steven Yang, Rebekah (Trinkle) Mora titled "Agentforce at Salesforce — a Service Use Case from Deloitte Digital". We delved into how Deloitte Digital implemented Service Agent at Salesforce to significantly boost productivity within Service Cloud for their employees. The energy and engagement from the audience were truly inspiring. Thank you to everyone who attended and contributed to the lively discussions. Key highlights from the session: Agentforce for more employee functions: Think about use cases for agents outside sales and service within your organization Human Element & Impact: Emphasizing the importance of the human element and the positive impact Service Agent has on employees Ease of Implementation: Agentforce is GA and mature, making it easier than ever for customers to get started and see value Feel free to connect with me on LinkedIn to continue the conversation or if you have any questions. For those who missed the session, we have an on-demand webinar on the same topic available for viewing: https://lnkd.in/gjxi6Hyc