🌟🌍 Hold onto your seats! The biggest CX celebration is coming up on CX Day, Tuesday, October 1st, and the audience is beyond countable - it's infinite! 🎉 Would you or a CX partner you know like to be highlighted? Get ready to be part of an epic celebration and connect with an endless network of CX professionals. This is your chance to elevate your brand and tap into the limitless potential of the CXPA community. Join us as a sponsor as we celebrate CX excellence! ✨ https://lnkd.in/e6HxRj5a #CXPA #CCXP #CXSuccess #CXstrategy #CX #CustomerExperience #spreadtheword
Customer Experience Professionals Association (CXPA)
Non-profit Organizations
Minneapolis, Minnesota 74,169 followers
We support CX professionals to share, learn, inspire, and grow throughout their entire career.
About us
The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. CXPA created the Certified Customer Experience Professional (CCXP) credential and certification.
- Website
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www.cxpaglobal.org
External link for Customer Experience Professionals Association (CXPA)
- Industry
- Non-profit Organizations
- Company size
- 2-10 employees
- Headquarters
- Minneapolis, Minnesota
- Type
- Nonprofit
- Founded
- 2011
- Specialties
- Collaborative environment for establishing industry standards and best practices, Networking opportunities with industry leaders, Business, customer experience, Certified Customer Experience Professional, CX certification, CX Book of Knowledge, CX jobs, and whtiscx.com
Locations
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Primary
10700 w Highway 55
Suite 275
Minneapolis, Minnesota 55441, US
Employees at Customer Experience Professionals Association (CXPA)
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Graham Clark CCXP
Driving operating improvement and competitive advantage through digital first but not digital only experience management technologies
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Rafael Bonjorno
CX & Business Development | B2C and D2C | Innovation Strategies | Product & Services | Marketing & Sales | Digital Transformation | CRM & Loyalty |…
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Francisco Zapata, CCXP
Head of Customer Centricity | CEO | CX Professor | CCXP | CXPA Council Chair| Customer Experience | Customer Success | Customer Centric Companies
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Lucied Manduca
Global Director at Vale - CX & Sales Services | Marketing | Business | Innovation and Digital | Speaker and Mentor of CX and Career | Board Member |…
Updates
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"Collaboration is the heart ❤️ of success in this new CX landscape. It’s time to break down silos and allow CX to be fed into every aspect of product design and development to ensure we deliver a human-centered approach at every stage of the journey." - Caroline Quinlan, 2023 Emerging Leader Award Winner Learn more about this monograph here 👉 https://lnkd.in/dWhSiwHT CXPA Members have free online reading access. #cx #CCXP #CXPA #customerexperience
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Customer Experience Professionals Association (CXPA) reposted this
So cool, let’s give a roaring applause for Ralf Herling as he passed the #CCXP Exam. That means a big and warm welcome to the global expert club of Certified Customer Experience Professionals! As Digital Business Consultant at Orange Business Ralf supports, challenges and realises #digitalization, #datamanagement and global #communicationsolutions for his clients worldwide. In this rapidly changing and highly innovative world, #digitalecosystems are pivotal for companies to adopt and embrace. The complexity of selection, integration, aligning to the company strategy, and realising its new untapped potential however is incredibly demanding. It takes someone skilled. It takes someone with loads of expertise and experience. It takes someone able to talk the language of all the client’s organisational layers. And, it takes someone that brings a full rounded view: steering clear from the pitfalls of being too narrowly focused on digital only, instead ensuring a successful and sustainable realisation by enriching it with an additional adoptive focus on employees (#EX) and customers (#CX). Such a person is Ralf. And what a pleasure to work with. He’s without a doubt one of the most curious and amiable people I met, whilst being absolutely relentless to realise the full potential of what digital transformation can do, for the business and for the people. With his broad expertise and experience he knows his chops around consulting, program management, partner and contract management to improvement initiatives and transformation of international outsourcing deals. And this makes that he exactly knows what is needed across the organisation to initiate and realise digital value for his clients. I’m just so proud, because Ralf is an alumnus of the special Orange Business #CXMasterclass we held in Delft last year July. Two intense days of learnings, challenges, dilemmas and exercises to power up OB Digital Expertise with CX, unlocking boatloads of new value and opportunities for clients. CX is all about #businesstransformation, and once you know… you know. Said it before and will say it again, big shout to CX leaders Karin Aalberts and Rémi W. for initiating this. And now Ralf has successfully taken the global exam by the #CXPA, proving his knowledge of CX! With it comes the coveted official title of #CCXP: Certified Customer Experience Professional. By far not an easy exam to pass, and he did just that. All, give Ralf a big hand and join the congratulations! #DigitalCX #CXGermany #digitalstrategy #businessinnovation
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Mark your calendar for Tuesday, October 1st, and celebrate CX Day with CXPA during a special LinkedIn Live broadcast! 🎉This interactive event is your chance to hear directly from CXPA staff and volunteer leaders, and to celebrate how CX delivers better outcomes for customers, employees, and organizations. During this live event, we’ll: ✅ Share key updates on CXPA’s goals and strategic future directions ✅ Reflect on impactful research outcomes with insights from industry partners ✅ Announce and celebrate the 2024 CXPA Impact Award Winners We look forward to celebrating with you! #CXPA #CXDay #CustomerExperience #ImpactAwards
Live with CXPA: Celebrating CX Day 2024
www.linkedin.com
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Woohoo! 🥳 CX day is coming soon! Are you and your team joining the celebration? 🎉 Plan to join us on Tuesday, October 1st! 🎉 Check out the CX Day event calendar to see what’s happening around the world 🌍 👉 www.cxpaglobal.org/cxday #CXDay #CustomerExperience #CXPA #CelebrateCX #spreadtheword
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Customer Experience Professionals Association (CXPA) reposted this
I’m thrilled to share that I have officially earned the Certified Customer Experience Professional (#CCXP) certification! A big thank you to everyone who supported me along the way and to the Customer Experience Professionals Association (CXPA) for this fantastic opportunity. This journey has deepened my understanding of creating exceptional customer experiences, and I'm eager to put this knowledge and passion into a new opportunity. Here’s to delivering exceptional experiences and making a positive impact! #CCXP #CustomerExperience #CXProfessional #JobHunting #CareerGrowth #ContinuousLearning
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Customer Experience Professionals Association (CXPA) reposted this
Ah, this is brilliant! An outstanding achievement by Gauthier Bolleyn as he passed the #CXPA Exam! That means he now officially joins the ranks of the global expert club of Certified Customer Experience Professionals (#CCXP). As Managing Consultant, CX Evangelist and Strategist at #OrangeBusiness it is Gauthier’s passion for #CX that drives him to continuously look for ways to innovate, optimise and realise sustainable value for his clients combining solutions with customer centricity. Based in Brussels Gauthier has a strong track record in Banking, Government, ICT and Retail. And with proven chops in Business Development, Transformation & Change Management and Product Management he relentlessly drives digital-first blueprints for success for his clients. Using his versatile expertise and experience in mapping innovative solutions, optimising efficiency and turning complex legacy processes into cloud based API strategies, you’ve got someone who will find the right answer, and then sees it through. And all of this laced with a passion and understanding of CX. It is a unique mix of being tech savvy whilst not getting lost into digital delivery only. The power of realisation lies in adoption. Playing into customer needs and expectations, the ambitions and empowerment of employees, and matching solutions to the client’s strategy to create sustainable and significant value. For some, tech and CX seem two separate worlds. But for the smart ones, it is one and the same. Leveraging each other and multiplying their value. Gauthier, he definitely knows this. I’m super proud, because Gauthier is an alumnus of the Orange Business #CXMasterclass we held in Delft last year July. As a tailored in-company edition this was two days of intense learnings. A big shout out to the awesome CX leaders Karin Aalberts and Rémi W. initiating this. With challenges, hard learned lessons, dilemmas and much more it was all about empowering OB’s Digital Expertise with all the newly acquired CX knowledge. In short, opening up boatloads of value and opportunities for Orange Business to make their clients even more successful. Gauthier is doing just that, and now… he has the official global title for it as well. Everyone, give him a well-deserved big applause in becoming a genuine CCXP! #OrangeBusiness #SolutionsCX #CXBelgium
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Share your passion about experience research and design in Waltham, MA, USA! 🌎 Bentley University and Experience Research Society welcomes you whether you are an academic researcher, a professional practitioner, an aspiring student, or a creative designer, the 7X Summit will have something for you! Learn more 👉 https://lnkd.in/eB7DREN3 #CX #Customerexperience #CCXP #USA
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Customer Experience Professionals Association (CXPA) reposted this
Join us on September 18 at 3 PM UK time for the highly anticipated unveiling of the International Customer Experience Awards '24 finalists! ✨ The event will be hosted by the talented Jihane Srour - Tehini, CCXP, Managing Partner at Human2outcome, and we are delighted to have Lynet Owuor, CCXP, Customer Optimization & Acceleration at Amazon Web Services (AWS), as our special guest. Don't miss this exciting event as we celebrate excellence in customer experience! See you there! #icxa24 #customerexperience #finalists #linkedinlive #finalistsannouncement
ICXA '24 Finalists Announcement
www.linkedin.com