There’s a lot of jargon out there around contact center AI, but we’re here to keep things simple. To paint a clearer picture of how Cresta’s platform works to enhance your customer interactions, we’re breaking down the buzzwords of conversational intelligence. Head to the comments to learn more about each one! ⤵️ #contactcenter #generativeai #conversationalintelligence
Cresta
Software Development
Palo Alto, California 14,627 followers
Generative AI for the Contact Center
About us
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Website
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http://www.cresta.com
External link for Cresta
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Locations
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Primary
540 Bryant St
Palo Alto, California 94301, US
Employees at Cresta
Updates
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On average, every minute of conversation = 20 seconds of after-call work for contact center agents. That adds up! 📈 Discover how Cresta's auto note taking and auto summarization tools unlock a new level of efficiency for agents: https://lnkd.in/gx5hK2Wg #agentassist #agentproductivity #contactcentersuccess
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Managing contact center performance is crucial for hitting business goals. But as interaction volumes rise and agent performance gaps widen, leaders can feel overwhelmed. To lighten the load, we’ve got 6 actionable tips to help you elevate your performance management strategy. Check them out ⤵️ https://lnkd.in/dx9-HZ8v #performancemanagement #contactcenter
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Did someone say National CX Day? 🥳 For the modern business, customer experience (CX) isn’t just a buzzword—it’s a necessity. In fact, companies that excel in CX generate 1.7x more revenue than those that don’t ❗ In honor of #NationalCXDay, we’re breaking down the importance of CX analytics in powering customer satisfaction, and more importantly, powering your business. 🌟 Dive in: https://lnkd.in/d2pHGcXD #cx #customerexperience #contactcenter
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We don't take working with the world's top enterprises lightly. So when it comes to protecting customer and company data, your trust in us is our top priority. 🔒 Click through to explore the practices we have in place among our applications, systems, networks, and people to keep your data safe and secure! #responsibleAI #cybersecurity #dataprivacy
Trust | Cresta Security and Data Privacy
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Digital messaging platforms have taken over customer service ー and for good reason. Compared to traditional phone-based support, digital messaging is revolutionary: ⏰ 24/7 availability (no more waiting on hold) 💰 Cost effectiveness (more inquiries, fewer agents) 📲 Enhanced customer engagement (shoutout multimedia features) And now, companies are turning to generative AI to transform their customer care even more. Learn more about AI-powered customer service, its impact on both the customer and the business, and how leading companies are approaching this shift ➡️ https://lnkd.in/d-6j9VYB
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At Cresta, we do security differently. And it all starts with how we've built our team. For us, it's not about ensuring compliance post-facto. Our security team is embedded with our GTM, product, and engineering teams— designing, building, and shipping security features that protect and strengthen our product for our customers from the start. Robert Kugler, Head of Security & Compliance, sheds some light on modern security teams and how Cresta is breaking the mold ➡️ https://lnkd.in/d28NtWNw #security #compliance #engineering #innovation
Building modern security teams: What makes Cresta different
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Cresta reposted this
Today, I want to challenge your way of thinking about building #security teams. When I joined Cresta almost 3 years ago as the first security hire, I wanted to build a strong security program - leveraging the extremely strong engineering talent we have. Having witnessed multiple companies struggle to build and retain high performing security teams - I knew we needed a different approach. Unfortunately, companies often misinterpret this “shift-left security" approach that was meant to reduce the cost of remediation by fixing vulnerabilities before they make it into the product. For some reason it almost always ends up being about throwing more non-triaged tool output earlier at engineers, punishing engineering teams for not adhering to remediation SLAs and then running campaigns to create security champions. Why do security teams not “shift-left” themselves? Maybe the old way of building security teams is fundamentally broken? Imagine your security team is leading product security feature development unblocking multi-million dollar deals, remediating pentest findings on their own and developing their own security tooling. Sounds exciting? Let’s enable security teams to become #builders and start hiring engineers in security teams now! Find out more about our approach at the link in the comments. Kudos to the all-star team Brooks Beverstock, Ryan Mathew and Sergey Kruk, keep rocking! Thank you Ping Wu for all your support and leadership! I’ve never been more excited about what’s ahead of us! #Day1
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If you missed our webinar with Brinks Home, this one's for you 👇 Last week, Cresta's Rich W. spoke with David Garza, VP of Sales and Sales Operations at Brinks Home, about the rise of generative AI in the contact center. David shared 3 things leaders should do to ensure a successful transition to AI: 🗣 Communicate early and often 🗺 Create a game plan ⏳ Be patient 👉 Get all of the details in our latest blog: https://lnkd.in/dQee_6SR #digitaltransformation #artificialintelligence #generativeAI
3 Tips for successful AI transformation
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Retain more customers, more efficiently. Here's how ⬇️ Revenue-generating contact centers across industries are using Cresta's genAI solutions to get results like: ⭐ increased retention by 10-20% ⭐ increased conversions by 30% ⭐ increased save rate by 3.2% It's time to supercharge your sales force! Explore Cresta's customer retention solutions for the contact center to get started: https://lnkd.in/dCsEHsTy #customerretention #genai #contactcenter
Contact Center Customer Retention Solutions | Cresta
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