Covenir BPO

Meet Wendy, the driving force behind our people-first culture at Covenir. With over 30 years of experience in customer service, operations, and leadership in insurance, Wendy knows what it takes to build relationships through trust, mutual respect, and delivering amazing service. Every role she’s had has been people-focused, and she continues to lead with that same approach at Covenir.   Wendy's experience is invaluable to Covenir's clients because she understands that happy, engaged, and empowered employees create the best outcomes. By fostering a supportive environment, Wendy ensures that the Covenir team is motivated, productive, and ready to Get Things Done!   When asked what sets Covenir apart, Wendy is quick to mention our employees and industry expertise. Our team is made up of compassionate, customer-focused pros who are not only great at what they do but are also supportive and collaborative. This culture of engagement is what makes Covenir truly special.   So, what drew Wendy to join us? It was the industry, the leadership, and, of course, the people-first culture. She couldn’t be happier to be part of a team that shares her values.   Want to know more about Wendy? Her motto is "Nice Matters," and when she’s not working, she dreams of touring the US in a camper with her husband and two dogs. She’s also a fan of Led Zeppelin, Braveheart, and a good surf & turf meal.   Learn more about Covenir's capabilities here - https://lnkd.in/gVsgEuyM. #Leadership #PeopleOperations #InsuranceIndustry #EmployeeEngagement #MeetOurTeam David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion

We’re excited to announce that we’ll be attending NAMIC 2024 in Denver – September 22-25. Let's meet up!   Covenir provides comprehensive solutions for any transaction within the policy or claims lifecycle. Whether it’s call center support, payment processing, FNOL, or other high-volume tasks, Covenir is built to handle dynamic, fluctuating workloads with ease.   Plus, our transactional fee model offers a complete package, covering not only the work itself, but the #management of resources and the #scalability to meet your business needs. With Covenir, you get the expertise and flexibility to manage any volume, ensuring seamless performance every step of the way.   Schedule a meeting with Matt to explore how we can support your policy or claims lifecycle, help you expand into new markets, launch new products, or seamlessly fill operational gaps.   Book your meeting now - https://lnkd.in/g-4mbJkJ. #NAMIC2024 #InsuranceIndustry #Covenir #Networking David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion 

We are Hiring - Marketing Director - Insurance Services If you are a strategic thinker, tactical executor, relationship builder, and data enthusiast, WE WANT YOU! This role offers an exceptional opportunity to join a thriving and expanding organization where you will be able to grow your career and make a significant impact. You will report to the CEO and be part of an incredible team of top leaders with an opportunity to impact a growing business and make a difference!   Apply now and be part of our journey towards continued success. https://lnkd.in/gnB-Y9V7 David Squibb Terry Brown Darren Klauser Jonathan Denbok Imraan Hassam Laurel Antti Natalie Serkin Michael Saner Ross Champion Wendy Trudeau Matthew Piaseczny

The insurance underwriting landscape is more challenging than ever. With a $24.5B net underwriting loss in 2023, it's clear that the complexities of the market aren't going away. Losses from storms, droughts, and wildfires have surged over 100% from 1990 to 2023, and cyber threats continue to loom large. Covenir is here to help you navigate these challenges. Our expert underwriters seamlessly integrate into your workflow, ensuring your brand delivers on its promise. Whether it’s processing renewals, supporting expansion into new lines, or responding to policyholder inquiries, we're more than just an extension of your team—we ARE your team. Check our latest infographic to learn more: https://lnkd.in/g2iVKV2m. #Insurance #Underwriting #Outsourcing #Covenir #RiskManagement #AI David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion

🚀 Supercharge Your Insurance Operations with Outsourcing! 🚀 In today’s fast-paced market, insurance companies need to stay ahead. Our latest guide dives deep into how Insurance BPO can help you deliver quicker, higher-quality service while boosting efficiency and productivity. From cost savings to enhanced customer satisfaction, discover how outsourcing can transform your business. Explore the key benefits, risks, and trends shaping the industry in 2024. Don’t miss out—unlock the potential of outsourcing today! #InsuranceBPO #InsuranceIndustry #BusinessEfficiency #CustomerSatisfaction #2024Trends David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion

Outsourcing your insurance services can boost efficiency, but it’s natural to have concerns about maintaining control. Customer experience is key, and you can't afford to compromise. So, how do you ensure quality when you outsource? We've outlined the essential strategies you need to stay in control and protect your brand. Click through to discover how you can confidently outsource without losing your grip on customer satisfaction - https://lnkd.in/ghBjjUT7. We’re Not an Extension of Your Team, We ARE Your Team. #InsuranceOutsourcing #CustomerExperience #InsuranceSolutions David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion

We are hiring! If you are a strategic thinker, tactical executor, relationship builder, and data enthusiast, WE WANT YOU! This role offers an exceptional opportunity to join a thriving and expanding organization where you will be able to grow your career and make a significant impact.   Apply now and be part of our journey towards continued success.   POSITION SUMMARY   We are seeking a dynamic and experienced Marketing Director to join our incredible leadership team at Covenir. This role requires a unique blend of both strategy and execution. The ideal candidate will develop and execute a comprehensive Go-To-Market Strategy to drive customer acquisition, expand existing accounts, and achieve the organization's growth objectives. The ideal candidate will also take a direct hands-on approach to execute various marketing programs, while managing a full-service dedicated agency. This role presents an exciting opportunity to join a growing business, where your contributions will play a critical part in driving and fueling our growth, while being a valued member of the executive leadership team. Check out the full job description and requirements below: https://lnkd.in/gnB-Y9V7 #marketingdirector #marketing #bpomarketing Wendy Trudeau Michael Saner David Squibb Terry Brown Imraan Hassam Jonathan Denbok Ross Champion Matthew Piaseczny Nancy Schulte

Whether you’re an established carrier, an MGA, or an insurtech startup, Covenir is the only onshore outsourcing parter with the people power to bring your growth plans to life. Outsourcing support for ANY process in your policy or claims lifecycle – from frontline to back office services, and everything in between. Contact us today to learn more - https://lnkd.in/g7mZfZAf. #CustomerSupport #Outsourcing #Onshore #Insurance #BPO David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion

Elevate your brand with our outsourced customer support services. Ensure your policyholders receive top-notch care, even during high-demand periods. Our ONSHORE, friendly solutions provide seamless communication and efficient issue resolution, always reflecting your brand’s values. Get in touch to learn more – https://lnkd.in/d-E7UkZk. #CustomerSupport #Outsourcing #BrandExcellence David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion

Navigating the aftermath of a crisis is never easy, and the insurance claim process shouldn’t add to that burden. In an industry increasingly driven by automation, maintaining a human touch is more important than ever. Our latest article explores how empathy and personalized support can make a world of difference for policyholders during their most challenging moments. Read more to learn how you can elevate the policyholder experience and build lasting loyalty! #Insurance #CustomerExperience #Empathy David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion