Covenir BPO

As seasonal surges in insurance demand approach, P&C insurers must be ready to maintain service excellence without straining resources. Seasonal peaks, driven by events like hurricanes or winter storms, often mean increased claims, policy inquiries, and service demands. Covenir’s outsourcing solutions offer a strategic way to stay agile. From claims processing to call center support, our scalable services help insurers handle surges efficiently while preserving policyholder satisfaction. Whether it’s automation or onshore support, we’re here to support insurers in meeting peak demands seamlessly. Check out our latest guide" "Managing Seasonal Surges in Insurance: How to Prepare for High-Demand Periods" — https://lnkd.in/gZpAYtux. #InsuranceOutsourcing #SeasonalDemand #ExtremeWeather #Covenir David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

👻🎃 Happy Halloween from the Covenir team! 🎃👻 As we embrace the spooky spirit of the season, we’re here to help ensure nothing scares your business. From Print & Mail Room to Customer Support, we’ve got you covered so you can focus on enjoying the fun of Halloween! Stay safe, have fun, and let Covenir handle the unexpected surprises. Wishing you a frightfully good day filled with treats, not tricks! #HappyHalloween #Halloween2024 #InsuranceSupport #BPO #CustomerService #FNOL #NoTricksAllTreats #InsurTech David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

In the fast-paced world of insurance, communication is key, and every document matters. With Covenir’s full-service print & distribution outsourcing and virtual mailroom, you can eliminate the risk of errors while ensuring full compliance. Our commercial print facility handles millions of pages and mailings each month, delivering seamless and accurate document processing. From barcode tech to understanding the nuances of same day proof of mailing regulatory requirements, Covenir’s services provide peace of mind. Simplify your document processes with an ONSHORE partner you can trust — efficient, compliant, and cost-effective. Discover how our cutting-edge, scalable solutions can enhance your operation: https://lnkd.in/gnHAExhc. #Insurance #DocumentManagement #Compliance #Outsourcing #PrintAndMail #BPO #MailRoom David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

Is your FNOL process building trust or eroding it? With auto insurance claims down 22% this past year, now is the time to enhance the customer experience. FNOL is a crucial step where effective communication can make all the difference. A smooth, supportive process builds trust and loyalty, turning a challenging moment into an opportunity. Interested in improving your FNOL process for not just auto insurance claims, but for home as well? Discover how Covenir’s FNOL and Claims Desk can help deliver a best-in-class experience for your policyholders. Read our latest article to learn more — https://lnkd.in/g_mMkq4c. #Insurance #FNOL #CustomerExperience #Covenir David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

Do you operate in California? If so, you know managing CEA earthquake insurance policies requires significant resources and expertise. Covenir’s full BPO services address the unique challenges of this niche line, from compliance and underwriting complexity to scalable operations during disaster events. Our solutions ensure you can handle fluctuating workloads, especially after earthquake events, while maintaining high customer satisfaction with our specialized service teams. Our full service BPO options: -      Call Center -      Print Distribution -      Virtual Mail Room -      Premium & Payment Services -      Underwriting & Policy Services Let Covenir be your trusted partner in simplifying earthquake insurance operations and ensuring long-term sustainability. Learn more - https://lnkd.in/ggjEnffz. #CEACompliance #EarthquakeInsurance #BPO #InsuranceOperations David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

As your business grows, the operational challenges can grow even faster. Don’t let scaling slow you down. With Covenir’s full-service BPO offerings, you get access to a wide range of services, including print distribution and virtual mail room, call center, claims processing, and more — everything you need to keep moving forward without being bogged down by day-to-day operations. The fastest-growing startups and carriers trust Covenir to handle the operational side so they can stay focused on growth and technology development. Let’s discuss how we can support your rapid scaling needs! Reach out today to learn more - https://lnkd.in/g7mZfZAf. #InsurTech #StartupScaling #BusinessOperations #InsuranceBPO David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

Looking to enhance policyholder satisfaction while keeping operational costs low? Covenir’s ONSHORE, friendly call center services deliver seamless communication and efficient issue resolution during peak times or day-to-day operations. We represent YOUR brand with care, ensuring your customers always receive top-tier service. - Onshore inbound and outbound services via phone, chat or email - Scalable support for volumes of 10 to 20,000 calls a month - Quick resolution without transferring the customer - Able to support 175 languages Reach out today to learn more today! https://lnkd.in/d-E7UkZk. #CustomerSupport #Outsourcing #InsuranceSolutions #CustomerExperience #OnshoreSupport #Covenir David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett

Being at #Quadrants2024 in Cancun makes me so proud that Covenir BPO is part of the amazing Volaris Group and Vencora community. Love investing in building our leaders and investing in them. Thanks Mark Miller and Mike Dufton Ross Champion Michael Saner Wendy Trudeau Matthew Piaseczny Shanda Boyett

Wrapping up at ITC in Las Vegas. It’s crazy what’s happening in this industry. Covenir BPO “We Get It Done” #ITC2024 Matthew Piaseczny Michael Saner Ross Champion Shanda Boyett Wendy Trudeau Nancy Schulte Terry Brown

When a major New York insurance carrier was launching a new agent-facing portal, they knew support call volumes would surge. Instead of straining internal teams, they made a strategic decision to partner with Covenir for high-quality customer service. Covenir’s 100% onshore support team delivered seamless, efficient service that not only saved the insurer money but also freed up their internal resources for higher-value tasks. With flexible staffing and a commitment to professionalism, Covenir ensured a smooth onboarding process while adapting to changing needs. Attending InsureTech Connect this week? Pop by booth 2530 to learn more or contact us here — https://lnkd.in/ggjEnffz. #CaseStudy #CustomerService #Insurance #BPO #OnboardingSuccess David Squibb Wendy Trudeau Michael Saner Imraan Hassam Laurel Antti Ken Dobell Matthew Piaseczny Ross Champion Shanda Boyett