Our patient pre-intent study found that virtual triage rerouted 73% of patients to a care setting different from their original intent. 👀 Conclusion: Patients often overestimate the severity of their conditions and need guidance to the appropriate care. Check out more insights from our study. https://hubs.li/Q02Kj3LM0 #virtualtriage #digitalhealth
Clearstep
Hospitals and Health Care
Chicago, Illinois 2,718 followers
Elevating Healthcare Journeys: Empowering Patients and Providers with Clinically Intelligent AI Assistants
About us
Clearstep revolutionizes patient care with its AI-powered virtual healthcare assistants, seamlessly guiding individuals through their healthcare journey. This innovative platform collaborates with an extensive network of healthcare organizations, including health systems, hospitals, medical groups, retail pharmacies, population health entities, and insurance providers. By integrating Clearstep's technology across websites, mobile applications, and patient portals, these partners offer a user-centric healthcare experience. Dedicated to enhancing patient autonomy, Clearstep simplifies the management of healthcare processes, from symptom checking to navigating care options. It significantly lightens the workload for healthcare teams by automating initial symptom assessments, triage, routine patient interactions, remote monitoring, and essential clinical processes. This efficiency not only boosts the effectiveness of care teams but also enriches patient experiences and outcomes. Distinctively, Clearstep is built upon the trusted telephone triage protocols established by Dr. Barton Schmitt, a standard in nearly every nurse call center across the nation. It stands out for its rapid triage process, asking around 10 fewer questions than its competitors while maintaining an impressive accuracy rate exceeding 95%. As the leading solution in digital self-triage, Clearstep serves the most extensive network of integrated delivery system deployments in the U.S., partnering with prominent healthcare providers like HCA Healthcare, Novant Health, Tufts Medicine, Ochsner Health, Mount Sinai Health System, and others across 15+ states. These partnerships span 100+ hospital regions, demonstrating Clearstep's unparalleled reach and impact in transforming digital healthcare.
- Website
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https://www.clearstep.health
External link for Clearstep
- Industry
- Hospitals and Health Care
- Company size
- 11-50 employees
- Headquarters
- Chicago, Illinois
- Type
- Privately Held
- Founded
- 2018
- Specialties
- Virtual Triage, Digital Health, Healthcare Management, Online Scheduling, Symptom Checker, Digital Front Door, Digital Back Door, Clinical Journeys, Patient Services, AI Chat, Health Access Automation, Virtual Assistant, Patient Acquisition, Patient Experience, and Healthcare Chatbot
Products
Smart Care Routing™
Intelligent Virtual Assistant (IVA) Software
Smart Care Routing™ is a self-service virtual healthcare assistant that guides patients through healthcare networks to the best next steps for care, in the most appropriate care setting, in real-time. Our solutions consists of three smart care routing modules: 1. Virtual Triage - Empowers patient-consumers to triage themselves to the right care and services. Quickly and accurately match patient-consumers to the right care 2. Patient Services - Automates key patient-consumer touch points and reduces administrative burdens via customized workflows to automate common patient requests. 3. Clinical Journeys - Streamlines patient follow-ups and remote monitoring workflows. Supports patient-consumer journeys between and after care visits.
Locations
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Primary
222 Merchandise Mart Plaza
Suite 1230
Chicago, Illinois 60654, US
Employees at Clearstep
Updates
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AI and custom routing logic are revolutionizing #patientaccess and #triage. Our recent study found that 73% of patients were rerouted to a care setting different from their original intent + 67% of these rerouted patients were directed to lower-acuity care settings. 👀 Get all the details from the full study. 👇
Patient Pre- and Post-Intent Study: How Virtual Triage Transforms Patient Care Seeking Behavior
Clearstep on LinkedIn
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Every alternative nursing model has its pros and cons, but they all have one thing in common: They can be improved with the right technology. 💡 Discover how clinically validated AI can strengthen the backbone of modern healthcare. https://hubs.li/Q02Lm-GT0 #virtualcare #digitalhealth
How AI Can Optimize Alternative Nursing Models | Clearstep
clearstep.health
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The real-world reminders don’t stop — protecting healthcare data is crucial. 🛡️ Get a sneak peek at our cybersecurity best practices guide to safeguard sensitive information, ensure compliance, and maintain operational stability. https://hubs.li/Q02KMjpY0 #HealthcareCybersecurity #DigitalHealth #HealthcareData
Cybersecurity Guide Preview: Protect Healthcare Data | Clearstep
clearstep.health
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Hospitalizations and readmissions aren't just costly—they place an enormous burden on patients and their loved ones. Discover how AI is making a profound impact in our latest blog: 🔍 Predictive analytics for early intervention: AI algorithms analyze vast amounts of data from EHRs, wearable devices, and more to identify high-risk patients so healthcare providers can intervene before major health events strike. 🔗 Streamlined care coordination: AI optimizes care pathways, enhances communication among healthcare teams, and ensures seamless patient transitions across different care settings, promoting continuity of care and lowering the likelihood of hospital readmissions. 🩺 Self-triage technology: Empowering patients to assess their symptoms with clinically-intelligent AI-driven tools helps guide them to the right level of care, prevents unnecessary hospital visits, and ensures high-risk patients receive timely attention. https://hubs.li/Q02J3dL_0 #healthtech #predictiveanalytics #selftriage
How AI reduces costly hospitalizations and readmissions | Clearstep
clearstep.health
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👔 The healthcare C-suite is changing to meet the demands of modern healthcare. Discover how new leadership roles like CAIO, CINO, and CTO are driving innovation through digital transformation. https://hubs.li/Q02J3fqS0 #healthtech #healthcareleadership #healthcareinnovation
Emerging Health Tech C-suite Roles: Driving Innovation and Equity | Clearstep
clearstep.health
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74% of healthcare organizations now have dedicated AI governance committees. However, only 50% have established processes for ongoing AI evaluation and monitoring. How is your organization managing AI governance? #HealthcareAI #AIGovernance
Healthcare Organizations Prioritize AI Governance to Ensure Ethical and Effective Implementation
Clearstep on LinkedIn
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🪣Modern technologies get lumped into one bucket all too often, but each type has distinct healthcare applications. Learn the nuances of RPA, NLP, ML, and GenAI and how each plays a unique role in healthcare’s digital transformation. 👇 https://hubs.li/Q02DDrcm0 #virtualtriage #digitaltransformation
The Progression of AI Automation in Healthcare | Clearstep
clearstep.health
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⚖️ As AI transforms the healthcare industry, robust governance ensures responsible, ethical, and effective use of technologies. Learn how dedicated committees, comprehensive policies, and tailored strategies harness AI's full potential while safeguarding against risks. https://hubs.li/Q02DD9Tq0 #HealthcareAI #AIGovernance #EthicalAI
Why AI Governance is Essential in Healthcare | Clearstep
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Struggling with #telemedicine patient routing? Discover how sophisticated algorithms can overcome clinical logic challenges. Have you heard about our groundbreaking new product feature? Harnessing AI and predictive analytics can transform patient care with 95% triage accuracy and our latest report on AI virtual assistants and online scheduling adoption.
From Chaos to Clarity: Sophisticated AI Brings Precision to Telemedicine & Specialist Care Routing
Clearstep on LinkedIn