Our September issue covers all major contact center management issues: coaching and training challenges, agent retention, agent experience, workforce management, generative AI, video, Canadian privacy regulations, UK customer service and more. See what I mean? It’s the Contact Center Management Encyclopedia of knowledge and advice. Please enjoy! https://loom.ly/hjwdv34
Contact Center Pipeline
Book and Periodical Publishing
Annapolis, MD 931 followers
Contact Center news you won't find anywhere else
About us
News and information for contact center and customer service professionals. Think of us as your resource for in-depth articles, first-hand research, and forward-thinking perspectives you won’t find anywhere else. Get contact center tips on our blog and subscribe to our monthly magazine.
- Website
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https://www.contactcenterpipeline.com
External link for Contact Center Pipeline
- Industry
- Book and Periodical Publishing
- Company size
- 2-10 employees
- Headquarters
- Annapolis, MD
- Type
- Privately Held
- Founded
- 2008
- Specialties
- Contact Center Resources, Contact Center Research, Customer Experience, and Customer Service
Locations
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Primary
Get directions
PO Box 3467
Annapolis, MD 21403, US
Employees at Contact Center Pipeline
Updates
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The Secret Sauce for Contact Center Success - By Christian Saffici https://lnkd.in/eKrQtF34
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Building Ethical AI Practices - By Rebecca Jones https://lnkd.in/eixWQd88
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Adapting to Evolving Customer Expectations - By Carlos Aragon https://lnkd.in/e8fRQNry
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Revolutionizing the Service and Support Experience - By Angel Vossough https://lnkd.in/e7p5QgG2
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Solving the CX Calculation Discrepancy - Part 1 - By Rick McGlinchey https://lnkd.in/edJcRzHd
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Moving Support With Digital Ridealongs - by Tom Behnke https://lnkd.in/gPikGxw3
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Dissatisfied Customers, Unsatisfactory Responses? Q&A with John Goodman https://lnkd.in/e3kzxS3h
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Wanted Customers: Unwanted Products - How to handle customer service friction from retail returns. By Tom Behnke https://lnkd.in/ehaJ5mVA
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Data Analytics: The Rx for CX - By Amy Brown https://loom.ly/yULstZQ
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