CCNG, Contact Center Network Group, was created and built from a simple question“what if?” What if you could enter a room with people like yourself? What if there was a user group independent of the technology being sold? What if there was an easy way to collectively share unbiased information and experiences? What if there was a way to have a voice amongst my peers? CCNG launched an unrivalled membership opportunity for customer care leaders. We knew trade shows and magazines were not fostering nor satisfying the desire and demand for community and information exchange. CCNG began with hand-written letters to in-person visits and the customer care industry has evolved from 1-800 numbers to multi-channel support. This industry hasn’t slowed in the over the 25+ years since CCNG’s inception. While our core principles have remained largely the same we are always adapting the types of conversations and information we offer for our membership within the dynamic customer care industry. Together with our members, we believe in a core foundation of relationships built on trust, perpetual learning and technology that solves. Website www.ccng.com Headquarters Dallas, Texas Year Founded 1991
External link for CCNG - Contact Center Network Group
6080 S. Hulen Street
Suite 360-290
Fort Worth, TX 76132, US
CCNG - Contact Center Network Group reposted this
Executive, Board Member, Contact Center, Customer Care, Customer Experience, founder CCNG professional network
So great to see contact center and CX leaders networking in Atlanta today. They are discussing business opportunities using AI and sharing their thoughts, experience, and insights with each other! #Atlanta #ContactCenter #CX #AI #Networking
Talking with Amas Tenumah is fun and educational…he has a way of making your laugh while sharing some valuable insights! Networking, building industry relationships and connections…face-to-face interactions, we covered a bunch!
What has changed in contact center networking and what remains the same? Is there still value in getting together in person now that we have all these virtual options? Join David Hadobas and Amas Tenumah as they discuss what makes contact center networking work. #podcast #contactcenter #amastalks #customerservice Full episodes: Youtube: https://lnkd.in/gtcpPwPY Spotify: https://lnkd.in/graPqAU8 Apple: https://lnkd.in/gjjsx747