This week in #Mumbai, we're taking Indian businesses on a journey through which every customer interaction becomes a moment that matters. We can't wait to host #India's first #JourneysWithAvaya! Stay tuned through the week for updates. #ExperiencesThatMatter
Avaya
IT Services and IT Consulting
Morristown, New Jersey 397,534 followers
At Avaya we give our customers the freedom to take their business in the directions that benefit them most.
About us
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.
- Website
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https://tinyurl.com/avayablogs
External link for Avaya
- Industry
- IT Services and IT Consulting
- Company size
- 5,001-10,000 employees
- Headquarters
- Morristown, New Jersey
- Type
- Privately Held
- Founded
- 2000
- Specialties
- Unified Communications, Contact Centers, Small & Midsize Business, Cloud Computing, Enterprise, UCaaS, CCaaS, and CPaaS
Locations
Employees at Avaya
Updates
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We're excited to welcome Patrick Dennis as the new CEO of Avaya, effective September 1, 2024. "Avaya is now operating from a position of financial strength and industry leadership, and our strategy is resonating with customers around the world who can be confident in Avaya’s consistency in strategic direction and commitment to deliver for their long-term success. I look forward to working with the team to accelerate Avaya’s market momentum.” Dennis said. We look forward to this new chapter of continued focus on innovation and customer success at Avaya! Read more: https://bit.ly/3AQRQoV
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Catch our VP of U.S. Federal, Jerry Dotson's insightful interview with Government Technology Insider.
We sat down with Jerry Dotson, an expert in data security, to discuss how the DoD can find cloud solutions that meet IL5 requirements to protect its data from cyberattacks. Read the full interview here. https://lnkd.in/g6FaRhF3 Avaya United States Department of Defense#SecureCloud #MultiCloud #DataSecurity #Cybersecurity #FederalGovernment
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DIRECTV chose Avaya to enhance their customer experience (CX) for a digital transformation through Avaya Experience Platform. With Avaya, they efficiently manage: • 6 million calls per month • 1,300 self-service channels • 2,500 remote agents • Achieved 99.95% availability DirecTV is now more adaptable and efficient, serving over 15 million customers with exceptional digital entertainment and customer service! Learn more about how they achieved this milestone: https://bit.ly/3yXyjSX
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The recent #CrowdStrike incident reminded businesses that customer experience should always be paramount. Transparent communication, timely updates, and centralized information hubs are essential for delivering high-quality service — especially during a crisis. Learn more via CIO Online: https://bit.ly/3Z405YQ
Navigating the aftermath: Strategic actions to restore customer experience and drive growth
cio.com
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We are pleased to announce that Jerry Dotson, VP of U.S. Federal, and Jenifer Bond, VP of U.S. SLED, will be participating in the #GovAISummit from October 28-30 in Arlington, Virginia! Attend a leading session with Jerry Dotson on cybersecurity for call centers and Jenifer Bond will share the future of UCC for state and local governments. Learn more about the summit and their sessions here: bit.ly/4dDgdou
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Virginie N., Group Chief Customer Experience Officer at Access Bank Plc, tackled a complex challenge: enhancing customer experience amidst high employee turnover and multiple touchpoints in an emerging market. Access Bank, a major Nigerian multinational with over 28,000 employees and 700+ branches across 21 countries, serves more than 65 million customers. When Nowak joined, customer satisfaction was at 54% and the Net Promoter Score was negative. Under her leadership, satisfaction climbed to 64% and the Net Promoter Score improved to 23. Nowak’s strategy involved implementing Avaya’s solutions such as video banking, conversational IVR, and voice biometrics. She focused on reducing friction and enhancing real-time analytics to better serve customers. The results? Significant improvements in response times and customer satisfaction. Explore how Access Bank is setting new standards in customer experience: https://bit.ly/3XbfAN2
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