Auxis

Today, selecting a help desk outsourcing partner is no longer about who offers the cheapest per ticket rate or the fastest response times. The necessity of having an efficient and proactive service desk makes it important to select a provider who can deliver a high-quality user experience, align with the client’s business goals, and adapt to their evolving needs. Qualities to look for when selecting a help desk outsourcing provider include: 1. Well-structured service tiers and flexible support models 2. High resolution rates where Level 1 resolution is prioritized 3. Proven automation and AI capabilities for powering self-service portals, automated ticketing systems, prioritizing requests, etc. To learn the other qualities for determining the best service desk provider for your needs, read the latest blog from Auxis IT Managing Director Jose Alvarez: https://lnkd.in/ePJzcD4U #helpdesk #automation #GenAI #ITmodernization #outsourcing

🎃👻 Spooky season with the Auxis teams! 👻🎃   Halloween brought out the creativity across our teams in Florida, Costa Rica, and Colombia! From ghostly characters to fun costumes, it was a fantastic day of celebrating, connecting, and showing off their fun and festive side!   Happy Halloween from Auxis! 🕸️✨

Thinking about nearshoring to Latin America? Here are a few reasons why our new survey report with SSON Research & Analytics says you should be! But wait…there’s more! Don’t miss out on all the findings including what countries lead for LATAM shared services, satisfaction levels across regions, and the myths vs. realities of nearshoring to Latin America. Some of these may surprise you! Read the survey report: https://lnkd.in/e3NehRkg #nearshore #LatinAmerica #sharedservices #globalbusinessservices #busines #bpo

Discover why Auxis earned top honors for AI Automation and Finance Outsourcing! Get a complimentary copy of a new study that takes an unprecedented look at the strengths, challenges, and opportunities of Latin America’s Shared Services and Outsourcing industry. Access a don't-miss guide to controlling cloud costs and risks for CIOs. And more! Download the Auxis Monthly Insights newsletter below!

In today’s digital world, a high-performance help desk is no longer a “nice to have” – it’s a necessity. But surging ticket volumes and IT labor shortages are making it harder than ever for organizations to manage help desk operations in-house. Help desk is now one of the most outsourced IT functions, with 50% of organizations outsourcing at least part of their operations. Discover 8 outstanding benefits that await your organization with the right help desk outsourcing partner: ✅ Significant cost savings from labor arbitrage and efficiencies ✅ Process optimization that boosts response times and customer satisfaction ✅ AI and automation tools that turbocharge service ✅ Less turnover And more! Read our new article here: https://lnkd.in/ec4jivgP Jose Alvarez #helpdesk #automation #IT #outsourcing

Did you know satisfaction levels at Latin American shared services organizations (87%) are significantly higher than any other region? By comparison, satisfaction with Asia's SSOs stands at 53%, in Europe satisfaction is 64%, and in North America satisfaction is 69%. And it's not just about the shared time zones in #LATAM. Survey respondents also point to talent quality, innovation mindset, cultural affinity, ability to support more complex processes, and so much more as the value they are receiving in LATAM over Asia. That's just some of the eye-opening takeaways from the "2024 State of the GBS & Outsourcing Industry in Latin America" study recently released by SSON Research & Analytics and Auxis. Download your free copy now to learn more about the strengths, challenges, and opportunities of the LATAM shared services market - and compare the results to other regions: https://lnkd.in/e3NehRkg We would love to hear your thoughts! #nearshore #LatinAmerica #sharedservices #globalbusinessservices #business #bpo

Today’s digital communication channels create an overwhelming number of messages for employees to field – leaving workers spending up to 88% of their workweek on cross-channel communication, a 2024 Harris Poll found. Not surprisingly, productivity is taking a big hit – as well as customer response times. AI-powered automation offers a better solution. Our latest blog offers an introduction to Communications Mining, an AI-powered automation that transforms business communications into actionable information by extracting valuable insights from unstructured data like emails, chats, social media, and more. Learn how the technology works and 5 key benefits that await your business – including an unprecedented opportunity to enhance the customer experience across multiple channels, operational efficiencies, greater productivity, and more: https://lnkd.in/gCBdwZ_4 You’ll also learn why UiPath’s Communication Mining tool offers benefits others don’t – helping companies achieve true end-to-end process automation. #automation #communicationsmining #AI #UiPathpartner

📣 BREAKING NEWS 📣 We are thrilled to announce that Auxis was named the 2024 UiPath Foundational Partner of the Year for the Americas at the UiPath FORWARD AI and automation conference last night! The award celebrates a UiPath partner who helps clients build stronger businesses that serve customers in more innovative ways through enterprise-wide, AI-powered automation. Auxis is one of six UiPath partners to win a 2024 Americas Partner of the Year Award, earning recognition for its proven track record of placing AI and automation at the foundation of business innovation and success. Winning this award continues the momentum of Auxis’ ongoing UiPath achievements this year, becoming one of only 32 providers in the U.S. – the top 2% of UiPath U.S. partners - to earn both the highest Platinum Partner and Certified Professional Services accreditations for the world’s leading intelligent automation platform.    Read the full press release here to learn more about what this incredible recognition means for Auxis and the businesses we support: https://lnkd.in/e3WMBmfG #UiPath #automation #UiPathFORWARD

🌍 Latin America is shaping the future of Shared Services! 🚀 90% of enterprise and shared services leaders either already operate in Latin America or plan to within the next three years. That’s a key takeaway from the “2024 State of the GBS & Outsourcing Industry in Latin America Report,” presented by Shared Services & Outsourcing Network SSON Research & Analytics and Auxis. Latin America is quickly becoming a key player in the global shared services landscape, offering strategic advantages, skilled talent, and greater satisfaction with GBS operations versus Asia, Europe, and even North America. Want to learn why? Download the report to uncover insights and trends that are transforming Latin America into the go-to shared services and outsourcing destination for North American enterprises: https://lnkd.in/e3NehRkg #nearshore #LatinAmerica #sharedservices #globalbusinessservices #business #bpo

Heading to the UiPath FORWARD AI and automation conference next week? Don't miss the Auxis roundtables on Tuesday and Wednesday at noon conference time, where our Intelligent Automation leader Eduardo Diquez will show you why #nearshoring #automation development and support is the preferred alternative to Asia-based delivery challenges. You will learn: ✅ Why nearshoring delivers greater speed and productivity at similar costs to Asia-based solutions ✅ The importance of real-time collaboration in the automation development lifecycle ✅ Why Latin America’s delivery model reports the highest satisfaction levels globally (87% vs. 53% in Asia) ✅ The unique advantages of top nearshore markets like Costa Rica, Colombia, and Mexico that strategically blend cost-effectiveness and real-time collaboration with top-tier, certified AI and automation talent. ✅ Real-world success stories ✅ And more! Join us to discuss how nearshoring can be a game-changer for your automation initiatives. Or, stop by the Auxis booth to talk through your specific automation challenges and learn best practices and new approaches for success. #UiPathFORWARD #automation #AI #technology