From our AI Strategy Resident, Chantal Forster, take a look at some suggested pilot projects leveraging custom GPTs – an excellent way to experiment strategically. #AIinPhilanthropy #ResponsibleAI #PhilanthropyForward
As AI begins to move from “inflated expectations” to the “trough of disillusionment,” #philanthropy wisely continues to experiment in a strategic and incremental fashion. According to Gartner (https://lnkd.in/gZgVZkF9): “Generative AI (GenAI) has passed the Peak of Inflated Expectations, although hype about it continues. To deliver maximum benefit, AI leaders should base future system architectures on composite AI techniques by combining approaches from innovations at all stages of the Hype Cycle.” Pilot projects leveraging custom GPTs to address existing pain points are a good way to progress incrementally with AI and provide tangible benefit early. Here are the GPTs I’m seeing so far from dozens of peer conversations at North American grantmaking organizations: ◼️ Communication GPTs: These tend to translate text into the voice/values/brand of a particular foundation or repurpose internal content for another purpose. I’ve seen Program Officers use GPTs to check and change tone in communications. ◼️ HelpDesk GPTs: Foundations with strong internal policy and procedural documentation are experimenting with putting all that info into a private and custom GPT to create a self-serve help agent and reduce burden on the IT help desk. ◼️ Onboarding GPTs: Every HR lead’s dream! A few foundations have put their employee handbook and enabled access to the intranet for new employees to have a stronger onboarding experience via an ’Ask Me” GPT ◼️ Analysis GPTs: Here I’m clustering foundations are using custom GPTs to analyze their historic grantmaking data and/or conduct data analysis on grantmaking reports or payout performance. In this bucket, I’d also add the development of new curricula or learning aids. At the Annenberg Foundation, we are carefully considering the benefits and risks of similar pilot endeavors, leveraging our Governance Committee led by Allison Holmes and including Katrina Ashley, Kori Bernards, Bruce Missaggia, Nicole Smith, Jennifer Filart, Jesse F., and others to steer our work. #FlattenTheHypeCycle #AIinPhilanthropy #ResponsibleAI #Annenberg #PhilanthropyForward