Alterna CX

🎤 How to Carry Customer Feedback to Business Agenda etkinliğimizde, Bain & Company’den Onur Candar, AI in Customer Experience başlıklı sunumuyla teknoloji altyapısı ve müşteri geri bildirimlerini iş stratejilerine entegre etmenin önemini paylaştı. 💡 Candar, sadece yapay zekaya yatırım yapmanın yetmediğini, müşteri geri bildirimlerinden öğrenilen derslerin de kritik rol oynadığını vurguladı. 🎤 At our How to Carry Customer Feedback to Business Agenda event, Onur Candar from Bain & Company shared his insights on integrating technology infrastructure and customer feedback into business strategies through his presentation titled AI in Customer Experience. 💡 Candar emphasized that investing in AI alone is not enough; the lessons learned from customer feedback also play a critical role. #CX #AI #CustomerExperience #TechInCX

🌟 Celebrating the leaders in mobile customer experience! 🚀 Here are the top 10 companies that are setting the standard for mobile shopping excellence: Etsy, Wayfair, Rooms To Go, Zenni Optical, Fashion Nova, Shapermint, Swappa, StockX, Sally Beauty, and JBL Professional. 📊 Check out our leaderboards and customized brand customer experience pages for a snapshot of the brands we analyzed across categories like personal care, fashion, and electronics. (Link in the comments) #ECommerce #CustomerExperience #CX #CustomerFeedback #VoiceOfCustomer

Here's to the incredible community of professionals who craft exceptional experiences for customers and employees every day. Happy CX Day to all! 🎉🙌 Dünya Müşteri Deneyimi Günü kutlu olsun! 🌍 Müşteri ve çalışanlarına olağanüstü deneyimler yaratmak için tutkuyla çalışan profesyonellerin oluşturduğu bu muhteşem topluluğun parçası olmaktan gurur duyuyoruz. 💼✨ Sizlerle birlikte, mükemmel deneyime ilham vermeye devam ediyoruz! 🚀 #CXDay #CustomerExperience #CX

A heartfelt thank you to all our customers and business partners for attending our AI in CX event! 🙏 We had the privilege of hearing inspiring insights from Bain & Company and learning from the best-in-class customer experience programs of Hepsiburada (NASDAQ: HEPS), Akbank, Koçtaş, MediaMarkt Turkey, and Aksigorta. 💡 We also shared the latest advancements in our AI and Gen AI capabilities. 🤖 A big thanks to our host, Microsoft Türkiye, for making it all possible. 🙌 It was an incredible opportunity to connect with like-minded professionals who are equally passionate about driving innovation in customer and employee experience management. 💼 Together, we explored how AI-powered insights from VOC and VOE feedback can unlock strategic success. 🚀 We look forward to continuing this journey and pushing the boundaries of AI in customer experience, together! 🌟 --- Tüm müşterilerimize ve iş ortaklarımıza, How to Carry Feedback to Business Agenda: Müşteri Deneyiminde Yapay Zeka etkinliğimize katıldıkları için yürekten teşekkür ederiz! 🙏 Etkiniğimizde Bain & Company'den Yapay Zeka ve Müşteri Memnuniyeti alanında ilham verici görüşler dinledik 💡 Ayrıca, Hepsiburada, Akbank, Koçtaş, MediaMarkt Türkiye ve Aksigorta’nın müşteri deneyimi başarı hikayelerine tanıklık ettik. 🚀 Alterna CX olarak yapay zeka ve üretken yapay zeka yetkinliklerimizle müşteri deneyimi profesyonellerine nasıl destek olduğumuzu paylaştık.  🤖 Yapay zekanın müşteri deneyimindeki sınırlarını birlikte zorlamayı dört gözle bekliyoruz! Bu etkinliğin düzenlenmesindeki desteği için Microsoft Türkiye’ye çok teşekkürler! 🙌 #AlternaCX #CustomerExperience #AI #VOC #VOE

🚀 How can brands like Fabletics deliver better customer experiences? At Alterna CX, we put our Insight Miner to the test, analyzing Fabletics' customer journey from January to July 2024. 📊 🔍 Our AI-powered tool revealed key trends in customer sentiment, highlighting challenges like website glitches and membership issues, while also showcasing Fabletics' strengths in product quality and customer service. Want to see how AI-driven insights can transform your business? Read our latest blog post to learn more (link in the comments) #CX #CustomerExperience #Fabletics #AlternaCX

🚀 Why Do Leading Home Goods & Services Brands Outperform Their Competitors? 🚀 Explore our latest blog diving into what sets best performing brands apart from the rest, based on our E-Commerce oCX Report Fall 2024! 🔍 Discover what makes top contenders Lamps Plus, Nebraska Furniture Mart, iCanvas and Great BIG Canvas stand out in a crowded market. 📊 Ease of use, service quality, product quality, and more—learn the core factors that elevate customer satisfaction. 👉 Explore further on our blog: (in the comments)

🚀 Why Do Leading Home Goods & Services Brands Outperform Their Competitors? 🚀 Explore our latest blog diving into what sets best performing brands apart from the rest, based on our E-Commerce oCX Report Fall 2024! 🔍 Discover what makes top contenders Lamps Plus, Nebraska Furniture Mart, iCanvas and Great BIG Canvas stand out in a crowded market. 📊 Ease of use, service quality, product quality, and more—learn the core factors that elevate customer satisfaction. 👉 Explore further on our blog: (Link in comments)

🌟 Celebrating the leaders in personal care customer experience! 🚀 Check out the top 10 companies setting the standard in service and satisfaction: Fragrancebuy Canada, Fragrance Outlet, MicroPerfumes, Planet Beauty, Inc., FragranceNet.com, Harry's Inc., Dermstore, FragranceX.com, Sally Beauty, and Ulta Beauty. 📊 Explore our latest report to see how these brands are transforming the personal care industry, and check out the leaderboards featuring top-performing companies across categories like electronics, fashion, and home goods & services. Download the full E-Commerce oCX Report now to uncover what sets these leaders apart! 🌐 Visit our landing page to access a personalized page for your company, complete with detailed insights and performance metrics from the report. Discover how you stack up in the competitive world of personal care! #PersonalCare #ECommerce #CustomerExperience #CX Download the report: (Link in comments)

Excited to partner with AI Startup Factory as we continue to grow and innovate! Let’s disrupt Customer Experience and AI for the best of the world! 

🌟 Unveiling the best in e-commerce customer experience! 🚀 Huge congratulations to B-Wear, Queensboro.com, Lamps Plus, Fragrancebuy Canada, Nebraska Furniture Mart, Fragrance Outlet, iCanvas, Crutchfield Corporation, Mixtiles, and Chrono24 for leading the way with exceptional service and customer satisfaction! 🎉 📊 Dive into our latest report to discover what sets these companies apart and explore the leaderboards featuring top-performing large, mid-sized, and small companies. Download the full E-Commerce oCX Report today to see how these brands are redefining online shopping excellence! 🌐 Visit our landing page to find a personalized page for your company, showcasing your unique performance and insights from the report. Don’t miss out on this exclusive opportunity to see where you stand! #ECommerce #CustomerExperience #CustomerSatisfaction #CX #oCX Download the report: (Link in comments)