Alterna CX

🌟 Unveiling the best in e-commerce customer experience! 🚀 Huge congratulations to B-Wear, Queensboro.com, Lamps Plus, Fragrancebuy Canada, Nebraska Furniture Mart, Fragrance Outlet, iCanvas, Crutchfield Corporation, Mixtiles, and Chrono24 for leading the way with exceptional service and customer satisfaction! 🎉 📊 Dive into our latest report to discover what sets these companies apart and explore the leaderboards featuring top-performing large, mid-sized, and small companies. Download the full E-Commerce oCX Report today to see how these brands are redefining online shopping excellence! 🌐 Visit our landing page to find a personalized page for your company, showcasing your unique performance and insights from the report. Don’t miss out on this exclusive opportunity to see where you stand! #ECommerce #CustomerExperience #CustomerSatisfaction #CX #oCX Download the report: (Link in comments)

As the e-commerce industry grows more competitive, businesses must innovate to retain customers. Omnichannel shopping, personalization, and AI make it vital to swiftly adapt to evolving customer preferences. 📊 In our latest customer experience insight series E-Commerce oCX Report Fall 2024, we explore the e-commerce landscape, uncovering key insights to help brands excel in this dynamic market. 📈 This edition examines near 200,000 reviews for 70 American brands, featuring well-known names like Wayfair, Etsy, and SEPHORA, among others. 🏆 Our leaderboards showcase the most customer-focused brands across various categories, including Electronics, Fashion, Home Goods and Services, and Personal Care based on oCX (Observational Customer Experience) score ⭐ Dive deep into the needs and expectations of e-commerce customers and discover what it takes to be a top-performing brand in today's digital marketplace! (Link in comments)

As the e-commerce industry grows more competitive, businesses must innovate to retain customers. Omnichannel shopping, personalization, and AI make it vital to swiftly adapt to evolving customer preferences. 📊 In our latest customer experience insight series E-Commerce oCX Report Fall 2024, we explore the e-commerce landscape, uncovering key insights to help brands excel in this dynamic market. 📈 This edition examines near 200,000 reviews for 70 American brands, featuring well-known names like Wayfair, Etsy, and SEPHORA, among others. 🏆 Our leaderboards showcase the most customer-focused brands across various categories, including Electronics, Fashion, Home Goods and Services, and Personal Care based on oCX (Observational Customer Experience) score ⭐ Dive deep into the needs and expectations of e-commerce customers and discover what it takes to be a top-performing brand in today's digital marketplace! (Link in comments)

🚀 Coming soon! Our E-commerce oCX Report is on the horizon. 🛒 Uncover insights from 75 leading North American e-commerce brands, powered by Alterna CX AI. Stay tuned for in-depth analysis! #Ecommerce #oCX #Report #CustomerExperience #CX #Insights #Analysis 📊📈

🌟 We’re featured in Forbes' August issue! 🌟 Read about our co-founders, Gurol Kurt and Poyraz Ozkan, and how Alterna CX uses AI to enhance customer experience for over 60 leading brands worldwide. 🌟 Forbes’un Ağustos sayısında yer aldık! 🌟 Kurucularımız Poyraz Özkan ve Gürol Kurt’un, Alterna CX'in yapay zekayı kullanarak dünya çapında 60’tan fazla önde gelen marka için müşteri deneyimini nasıl iyileştirdiğini anlattığı röportaja göz atın! #AlternaCX #Forbes #CustomerExperience #AI #TechNews

This week, we met with the Customer Experience and Market Research team of our valued customer Teknosa. We shared insights, exchanged ideas, and sparked some excitement with our innovative generative AI features.🚀 Bu hafta, değerli müşterimiz Teknosa'nın Müşteri Deneyimi ve Pazar Araştırma ekibiyle bir araya geldik. İçgörülerimizi paylaştık, fikir alışverişinde bulunduk ve yenilikçi üretken yapay zekâ özelliklerimizle heyecan yarattık. 🚀

Last Friday, we hosted the Customer Experience and Market Research team of our valued client Koçtaş at our office. It was not only an enjoyable conversation but also an opportunity to make important evaluations to elevate our nearly seven-year collaboration to greater success.🏆🚀 Geçtiğimiz Cuma günü, değerli müşterimiz Koçtaş'ın Müşteri Deneyimi ve Pazar Araştırma ekibini ofisimizde ağırladık. Hem keyifli bir sohbet oldu hem de 7 yıla yaklaşan iş birliğimizi daha yüksek başarılara taşımak için önemli değerlendirmelerde bulunduk. 🏆🚀

Traditional metrics like NPS, CSAT, and CES are essential, but they only scratch the surface. Discover Observational Customer Experience (oCX), powered by AI, to tap into unstructured feedback and gain more authentic insights. #CustomerExperience #oCX #AI #DataScience #NPS #CSAT #CES

☀️ Starting the day with a great breakfast and an awesome team! 🍳🥯 #TeamBreakfast #TeamSpirit ☀️ Güne güzel bir kahvaltı ve harika bir ekiple başladık🍳🥯 #TakımKahvaltısı #TakımRuhu

🌟 Grocery Delivery Apps Showdown: Who Leads the Pack? 🌟 ➡️ Discover how top grocery delivery apps like Thrive Market, Publix Super Markets, Shipt, Instacart, Gopuff, Weee!, Wegmans Food Markets, Loblaw Digital (PC Express), and FreshDirect fare in App Usability, Service Quality, and Product Quality. ✨ See which apps excel and which ones need improvement. 👉 Read more on our blog: (link in the comments) 👉 Download the full report for detailed insights: (link in the comments) What do you think? How is your experience with these apps? Feel free to share your thoughts. #GroceryDelivery #CustomerExperience #CX #UserExperience