Agent IQ

Did you know: banks and credit unions continue to increase their tech spend? Our most recent survey, “The Next Wave of Digital Transformation in Banking,” takes a look at some of the reasons why. Read the full report here: https://lnkd.in/e5FaK_uz #RealtionshipBanking

How does AI fit into relationship banking? In our latest on-demand webinar, hosted by ICBA, team members from Mercantile Bank talk about the ways our Lynq platform has helped them engage with customers via digital channels in ways that bolster the human connection. https://lnkd.in/eBQmqxAU #FinTech

We are thrilled about this new partnership with Narmi and being able to provide #financialinstitutions and their account holders with the ultimate digital experience for #relationshipbanking. #banks #creditunions #digitalexperience

Don’t let phone monsters and chatbots make your customers disappear! Avoid #DoomLoops at all costs. Give your banking customers fast access to important information with the help of smart tech that elevates, humanizes, and extends #RelationshipBanking.

The days of wondering what banking customers want are over. Smart technology that elevates, humanizes, and extends connections is happening now. 🎃 And here’s the trick to get the treat: you have to put it to use in a way that enhances your #RelationshipBanking goals.

Have you increased your tech spending during 2024? Will you before the year is over? If so, you’re not alone. Nearly 65% of respondents in our most recent survey, “The Next Wave of Digital Transformation in Banking,” say they have. Read the full report here: https://lnkd.in/e_886aAy #FinTech

Practical strategies, actionable insights, and a chance to redefine what service means for your institution is what we offer. The future of service in banking is happening now: https://lnkd.in/eJXPbf7n #RealtionshipBanking No more #DoomLoops

True or false: modern banking customers love options. Of course it’s true. Our job is to give your organization the tools you need so you can give customers the choices they want. https://lnkd.in/dREJ2rbY #RealtionshipBanking

Down with Doom Loops! Up with technology that elevates, humanizes, and extends #RelationshipBanking

"Moving a step beyond personalization to being PERSONAL...it's what customers are hungering for. How do you put the product and service offerings together not for the 80%, but for ME. Not that I am working with the bank, but I'm working with YOU. You can use data to predict what people need, but -- if you have a relationship -- you can just ASK." - Soren Bested, Agent IQ I've known Soren from shaking hands and trading ideas at Bank Director, Association for Financial Technology (AFT), and Finovate events for so long, that it's hard for me to recall exactly when we met. Anyway, I was thankful that Brian Flannery pushed the record button on this chat (link in the comments) covering the revenue impact of great caring service. Soren also wins an award for great examples in how Park National Bank and Stanford Federal Credit Union are better understanding customers or how BMO or Pinal County Federal Credit Union use natural language processing to understand trends and customer needs to help people and grow the business. Respect for Soren's dream concert of U2 at Red Rocks. I've seen U2 several times over the years and they always crush it. Red Rocks is on my bucket list. Matt Phipps Slaven Bilac Cary Lee Michael Lee Chris Miller Amanda L. Swanson, IMC M.S. Elizabeth Gujral Nathaniel Harley Kirk Coleman Jim Burson Eric Weikart Ryan Brogan Jacob Bouer Al Dominick Charles Potts Bryan Lane Dave Mayo John Clausen Anton Schutz