Is your branch putting out Halloween decorations? Word of advice: don’t include Doom Loops! That’s where customers get stuck in a maze of menu options. Instead of getting the support they need as quickly as possible, some disappear forever! https://lnkd.in/e9p6wfWG #DoomLoop #DigitalEngagement
Agent IQ
Information Technology & Services
Austin, Texas 5,645 followers
In banking, your customers want to talk to you. We make it simple for everyone.
About us
Agent IQ’s mission is to make sure digital banking stays personal. For years, financial institutions have shifted their focus toward automation and self-service. This may be better for bottom lines, but it has removed the personal from the financial. Agent IQ gives institutions new ways to help clients optimize finances while staying connected to those who help make transactions happen -- no matter how or where banking happens. We believe that augmenting the human side of banking is a much better way forward than replacing the human altogether. This augmented intelligence applies a pragmatic application of state-of-the-art AI and machine learning and offers the promise of unprecedented scale while keeping the focus on human-to-human communication.
- Website
-
http://www.agentiq.com
External link for Agent IQ
- Industry
- Information Technology & Services
- Company size
- 11-50 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2015
Locations
-
Primary
7000 N Mo Pac Expy
2nd Floor
Austin, Texas 78731, US
Employees at Agent IQ
Updates
-
Calling all Bankers in Texas. We're looking forward to some great conversations next week. See you there ! #banks #creditunions #fintech #relationshipbanking
-
You are represented: https://lnkd.in/e5FaK_uz #RelationshipBanking
-
This is going to be a great discussion. Thank you Larry Pruss and SRM for including us in this conversation about how to have tech and automation help people instead of frustrate them. #fintech #customerexperience #chatbot
This Thursday (9/26) at 4:00 EST, join SRM’s #TechTalk with Slaven Bilac, CEO and co-founder of San Francisco-based Agent IQ, as we explore how digital customer engagement solutions can make financial services more personal again. Our discussion will cover the increasing reliance on #technology in customer service, which has led to widespread consumer dissatisfaction. We'll also address the White House's recently released "Time Is Money" fact sheet, highlighting a new government-wide initiative to hold businesses accountable for providing accessible, effective, and fair service. This initiative emphasizes ensuring that technological advancements, such as AI and automation, enhance the customer experience rather than creating barriers. If you would like an invite, send an email with the heading "Tech Talks" to: [email protected] or DM me. Michael Lee Matt Phipps
-
This just in: Today’s banking customers say that communication methods like mobile messaging and co-browsing work better for them than video chat and AI. Translation: banks and credit unions are staring straight into an opportunity space when it comes to finding new ways to enhance functionality and the user experience with emerging tech. When you look there, what do you see for your bank or credit union? #OpportunitySpace #RelationshipBanking
-
Do banks and credit unions need to focus on leveraging their digital channels in order to drive product penetration among customer bases? ✨ Yes ✨ At the same time, #RelationshipBanking is key. Any investment in technology should be about creating user-friendly experiences across online and mobile platforms, while also developing innovative digital products that give customers exactly what they’re looking for in a digital experience.
-
True: Banks and credit unions will continue to use technology to foster deeper relationships with customers and members well into the future. 📱Also true: When it comes to #RelationshipBanking across digital and mobile, technology will enhance capabilities, but everything starts with real human connections. #RealtionshipBanking
-
#RelationshipBanking all month long.
-
Vendor consolidation might seem like the easiest path to cutting costs, but what does it mean for your account holder experience? When #financialinstitutions reduce vendors, they’re often limiting their tech options and risking a one-size-fits-all approach—one that can’t meet the unique needs of their account holders. The result? A loss of the personalized service that sets your institution apart. Our COO, Soren Bested, takes a deep dive into the hidden risks of vendor consolidation and how it can damage the relationships your institution has worked hard to build. You can get #TheScoop and read Soren's article here: https://hubs.ly/Q02Q1GlY0 #fintech #digitalbanking
Everyone’s talking about vendor consolidation as a quick fix to rising costs in banking. It sounds simple—fewer vendors, streamlined processes, and cost savings. But what’s often left out of the conversation is the real cost: your customer experience. When you consolidate vendors, you’re not just reducing partnerships—you’re limiting your tech options, stifling innovation, and risking a one-size-fits-all approach that doesn’t meet the unique needs of your customers. That’s where the real danger lies. Agent IQ's COO, Soren Bested, explores how vendor consolidation can damage the very relationships that set your #financialinstitution apart. In his latest article, he explains why this approach could lead to generic, less-personalized customer and member interactions and what you should consider before taking that leap. Before your institution makes any moves to cut costs, it’s crucial to understand the hidden risks of consolidation—and how it can undermine the personal service your #accountholders expect and deserve. You can learn more by clicking the link below to read Soren's article. https://hubs.ly/Q02Q1GlY0 #fintech #digitalbanking #relationshipbanking
-
Investing in more advanced AI technologies, and refining existing systems, are both great ways toward building and offering more accurate, personalized, and efficient services. As you move along, remember to keep #RelationshipBanking as your guide.