You're facing burnout from managing long hours of high call volumes. How can you prevent it?

I started my career as Customer support for big network router provider. In my experience you should always prioritize self care to deal with the burnt out due to the long tedious calls.Make time for regular breaks, exercise, and healthy meals. Ensure you get enough sleep and engage in activities that relax and rejuvenate you. Self-care is essential for maintaining your physical and mental well-being, enabling you to handle high call volumes and long hours more effectively. Remember, taking care of yourself is not a luxury; it’s a necessity. By implementing above strategy, you can prevent burnout and continue to perform at your best

In my previous role as a customer service representative, I faced burnout due to long hours and high call volumes. Recognizing the signs—exhaustion, irritability, and waning motivation— Regular breaks became essential for recharging, stretching helped manage stress, connecting with colleagues provided encouragement. and also prioritizing self-care isn’t selfish—it’s crucial for sustained productivity and well-being.

To prevent burnout from high call volumes, take regular breaks to recharge and set clear work boundaries. Practice stress-relief techniques like deep breathing or light exercise. Stay organized to manage tasks effectively, and seek support from your manager to discuss workload adjustments. Prioritize self-care to maintain your well-being.

Take regular breaks throughout the day to rest and recharge. Practice time management by scheduling your tasks and setting boundaries for work hours. Delegate tasks when possible to lighten your load. Engage in stress-relief activities like exercise, meditation, or hobbies outside of work. Stay connected with your support system, whether friends, family, or colleagues.

I think it is great to acknowledge these signs. When working in the customer service industry you are going to feel all of these on a daily basis. Now the question is how to proceed to rectify the issue in a micromanagement world where the mighty dollar rules the roost? Taking breaks are a great way to help detour the issue. Taking a break every two hours does help. I find being able to switch between roles helps even further. Example one part of your day you are on the phone then you take a short break away from the computer screen. When you return you are working the email or chat queues. Then after your next break you switch to either phone queue or another one. Changing direction keeps you engaged and helps develop different skills.

I had a burn-out in 2022 after a career of +20 years working as a callcenteragent. I always I always knew that I could and was worth much more than scheduling appointments for representatives, and during the corona crisis I took the opportunity to finally say goodbye to that world and develop my capabilities. For this I took a course in dialectical behavior therapy and a course in mentalization. That helped me enormously to get out of my burnout quickly but above all better.

I just take a 15 minute break and do something I enjoy the most. I often go outside to breathe some fresh air and look at the greeneries then go back after. This works for me I would say.

Customer service burnout is endemic. And it’s costing your company money. The good news is, if you spot it early, there are easy and actionable steps you can take to mitigate its effects and improve employee retention. Customer service burnout refers to a state of physical, emotional, and mental exhaustion that customer service representatives may experience due to prolonged stress or overwork. This condition can be exacerbated by the repetitive nature of the job, dealing with difficult or irate customers, and the pressure to maintain high levels of service quality. Burnout can lead to decreased productivity, lower job satisfaction, increased absenteeism, and even health problems.

Pour reconnaître les signes, pour moi, il faudrait avoir une maîtrise des fréquences d'appels, catégoriser les différentes natures d'appels qu'on reçoit par jour et par heure. Pour ce faire, il serait judicieux de faire une étude approfondie des fréquences d'appels. Afin, vous aurez une maîtrise des contours.

I get it. In customer-centric roles or running your own business, it's easy to feel like you need to be available 24/7. But trust me, setting boundaries is crucial for your well-being and long-term success. Here’s how: 1. Decide when you’ll start and stop working each day. Share these hours with your team and clients. 2. Regular breaks are non-negotiable. Step away from your screen, breathe, and recharge. 3. Be clear about your availability. It’s okay to say no to tasks that will overload you. Remember, a rested and focused you is more effective. You’ve got this!

Definitivamente, la disciplina funciona en ambos sentidos, tanto el enfoque que debo tener en el horario de recibir llamadas (para concentrarme en el cliente, escucharlo y darle un servicio de calidad) como en la atención de nosotros mismos, el cuál necesita dosis diaria de cuidado, atención y disfrutar de las cosas buenas de la vida. Es tan valioso darse un tiempo de calidad cada día y llegar cada día con las mejores energías para brindar un servicio de calidad a los demás. Una vez más es la Disciplina

One thing I've found is making sure my environment is conducive to my needs for the time period I choose to conduct the best customer Service experience. Proper equipment, screens, chair and need notes to ensure accuracy and efficiency of each call. Comfort is crucial. Setting boundaries for myself (Availability while working)and for my time management of my work schedule.

Manage Your Workload Set Boundaries Action: Define clear work hours. Example: Don’t check work emails or take calls after hours. Why: Distinguishing between work and personal time helps prevent burnout. Time Management Action: Use techniques like the Pomodoro Technique. Example: Work for 25 minutes, then take a 5-minute break. Why: Structured time management can enhance productivity and reduce stress.

Les limites sont primordiales, effectivement. Et si les équipes sont prêtes à les respecter, soyez prêt également à les respecter vous-même. Les personnes très (trop) impliquées sont ainsi faites : toujours prêtes à faire une exception pour rendre service. Mais les limites ont été fixées, alors il convient de les respecter.

The customer isn't always right, just because they're waiving dollar bills in your face in-between slapping it doesn't mean they aren't hitting you in the face 🤷🏾♂️ and it doesn't necessarily mean you're going to get the money either.

Setting clear boundaries is essential to preventing burnout from handling long hours of high call volumes. This entails setting clear work schedules and adhering to them, even in the face of a demanding workload. I may make sure that I provide time for breaks and private pursuits that encourage rest and energy renewal by making a planned timetable. Sharing these limits with team members and managers also promotes a positive work atmosphere and aids in managing expectations. I can further protect my personal time by putting techniques like shutting off work alerts after hours into practice. I can preserve my health, increase my productivity, and eventually give consumers better service if I prioritize these boundaries.

Limites foram criados para serem respeitados. Conheça seus limites e estabeleça-os. Respeite a si mesmo e somente assim será respeitado!

Actually it all depends on the kind of organization, because there are some organizations that won't give you the space to take a break that is where shifting comes in, with this method, the other colleague can have time to rest

Los descansos deben ser prioridad tanto como la cantidad de llamadas atendidas vs las llamadas resueltas. Si tu equipo que atiende al cliente no tiene condiciones óptimas de trabajo... ¿en serio crees que tendrán actitud de servicio para resolver los problemas de otros? 5 a 10 minutos de descanso por cada 40 minutos Continuos de actividad ayudan mucho; y más cuando, estableces esas pausas con actividad física como lo pueden ser los "Ejercicios Físicos para Oficina"

Use your vacation time. I often work two jobs and I will usually set a week long (up to 8 days) vacation once every quarter to keep myself motivated at work knowing there is a goal ahead of me. I often do not go into my home office on days off, unless it’s necessary.

That is true. Breaks can help to give our brains a rest. It can also help us to restrategise. They are a form of self-care and may improve productivity at work.

Take a small break! your brain will thank you, calling its not easy and reactions from people can be exhausting, but its part of the job, look at the positive side of your day and let work be that just work, bring something that gives you joy, a coffee break, stretching, music in between calls meanwhile putting the data in the system, all of it can make a big difference in performance and over all in you state of mind in and after work.

Recomendaciones nada más en los descansos: Evite redes sociales, observe su alrededor, si tiene posibilidad de salir a exterior tómese unos minutos. vea la naturaleza o detalles en su oficina agradables. Evite conversaciones inútiles, mas bien tenga oportunidades para generar valor y encontrar valor en los demás. No se trata de distraernos del trabajo en ese momento, mas bien es una recarga de baterías durante la jornada. Realice alguna actividad física o mental que le despierte y mejore su ánimo. No extienda los recesos, manténgalos cortos. 5 a 10 minutos, por cada 2 horas, no es regla, pero puede puede probar.

Taking scheduled breaks is crucial. Being on call for 8-9 hours straight is tough—constant talking, listening, and wearing headphones can be overwhelming. That's why stepping away for scheduled breaks is vital. Take time in your own space, enjoy good food, and relax away from screens to rejuvenate. It's about calming your mind and body, so you can come back refreshed and ready to tackle work with renewed energy. Remember, prioritizing breaks isn't just downtime; it's an essential part of maintaining productivity and well-being throughout your day.

Lorsqu'un de mes collaborateurs se laissait déborder par le stress, le seul moyen que j'avais trouvé était de le virer en mode " va respirer dehors, je ne veux pas te voir d'ici les 10 prochaines minutes ". Très efficace !

Taking regular breaks is crucial to preventing burnout from managing long hours of high call volumes. I can put my phone aside, take deliberate, brief breaks throughout the day, and feel less stressed and reenergized. Focus and energy levels can be greatly increased by even small amounts of rest, such as stretching, going for a walk, or engaging in mindfulness exercises. I can return to my tasks with fresh focus and energy if I use these breaks to detach from work. Encouragement of a team culture that values breaks can also enhance overall performance and customer service quality by fostering a sense of well-being among team members.

cuando el trabajo es extremo es muy recomendable que entre una sesión de trabajo o otra te tomes un descanso de al menos 10 minutos veas a la calle por la ventana y después retomes el trabajo.

I agree with this. Having such conversations could be beneficial in getting tips to work more efficiently and also provide a space for venting.

Share your needs with your peers. We become stronger when we combine our strengths. Your peers will respect you more when you are transparent

SI no es una práctica dentro de la organización, puede plantearlo como una oportunidad de mejora, analice el impacto del apoyo, compartir experiencias y estrategias. Puede ayudar de forma colectiva a obtener excelentes resultados y efectividad, si la metodología de apoyo ya existe en la organización, Aprovéchela al máximo. Aprenda de los mejores y apóyese. Recuerde que detrás de todo eso, están los clientes que requieren un servicio de calidad y debemos siempre buscar formas de mejorar.

I Agree with this, peer support is crucial. Empowerment, knowledge shared, Tips and best practices that others may have been successful with may help me as well. Being comfortable with asking questions and being an active listener will be beneficial.

Quelques soient les circonstances, une bonne ambiance, un bon esprit d'équipe, est toujours un trésor à préserver. Outre le fait que les employés S'y sentent mieux et donc restent, ils sont également plus investis et plus efficaces. Car il ne faut pas oublier que pousser un employé jusqu'au burn out est le pousser vers, au mieux, une perte d'efficacité et donc de productivité, au pire vers un arrêt potentiellement long et grave. Donc encourageons l'esprit d'équipe, très efficace en toute circonstance.

Using peer support can help avoid burnout from handling long hours and large call volumes. Interacting with coworkers promotes a sense of community and understanding by enabling the sharing of experiences, difficulties, and coping mechanisms. Frequent check-ins or unofficial get-togethers can offer a forum for talking about pressures and acknowledging little accomplishments, which can reduce feelings of loneliness. Working together to find solutions to common problems can also reduce workloads and foster a more positive work atmosphere. I can obtain perspective and encouragement by developing these reassuring relationships, which will help me deal with stressful situations and keep my wellbeing intact despite heavy workloads.

Busca el apoyo de tus colegas y compañeros de trabajo. Compartir experiencias y hablar sobre desafíos puede ayudarte a sentirte menos aislado y a encontrar soluciones colectivas. Considera la posibilidad de establecer un grupo de apoyo o participar en actividades de team building.

A proactive tactic to avoid burnout from handling long hours and large call volumes is to concentrate on improving your skills. By pursuing chances for training and development, I may enhance my efficacy and efficiency in managing calls, thereby mitigating the stress associated with high-pressure scenarios. Time management, clear communication, and conflict resolution are among the skills that help me handle difficult situations more skillfully and confidently. Furthermore, acquiring new stress-reduction strategies like active listening or mindfulness might strengthen my resilience.

Eu foco no aprimoramento de minhas habilidades de gerenciamento de tempo e eficiência. Invisto em desenvolver minha capacidade de comunicação, permitindo-me resolver chamadas mais rapidamente. Dessa forma, consigo gerenciar sem comprometer meu bem-estar.

Desarrollar habilidades adicionales, como la gestión del tiempo y la comunicación efectiva, puede ayudarte a manejar las llamadas de manera más eficiente y reducir la carga de trabajo. Considera la posibilidad de recibir capacitación o mentoría en estas áreas.

La práctica hace al maestro, pero si la práctica no es la correcta, producirá un maestro con debilidades. Estar mas capacitado, aprender técnicas efectivas, usar herramientas tecnológicas y mantenerse en la vanguardia de las novedades en la atención al cliente, hará nuestro trabajo mas placentero, ya que resolveremos dudas mas eficientemente, nos dará mas agilidad que nuestros pares en otras compañías y el cliente sentirá confianza en nosotros, que es donde repercute al final de todo nuestro grado de habilidad en el tema. El Servicio al cliente evoluciona y es dinámico, no te quedes quieto.

When I am feeling stuck and burned out, enhancing my skills gives me something to look forward to. Planting seeds for the future helps create an objective perspective. It can be the difference between dreading going to work and having the motivation to give it my all. Linked in, Coursera, even your local community college may have certification programs to skill-up. Your employer may have a tuition assistance program or partnership with organizations.

En matière de relation clientèle, rien ne vaut l'expérience, selon moi. Les formations peuvent aider de par les outils proposés, et de par les rencontres et échanges d'expériences que cela amène...

The market right now is 100% about skills and improving and acquiring as many advanced ones as you can. Like pokemon. Gotta catch em all- every certificate to make you earn an extra dollar an hour or have that edge of specialization in a highly competitive field like computer science or medicine.

La compétence et l'expérience aident à la sérénité et à garder l'assurance nécessaire dans toute relation clientèle. Alors oui à la volonté perpétuelle de progresser. Cela évite également l'écueil inverse, à savoir l'arrogance, extrêmement néfaste à la relation clientèle : les clients ont la sensation de ne pas être écouté, et là c'est le début des problèmes...

The first and foremost thing that you should do, is acknowledge and recognize a burnout coming on before it’s upon you. That’s the time to take a break, meditate, drink some water or tea to soothe the vocal cords because a raspy sounding voice is not very welcoming to a customer on the phone and distracts from the information or service the customer is seeking. Being good to yourself first is the best preparation you can do to prevent a burnout and ensure you are at your very best and provide a good customer experience.

É importante entender a real necessidade do cliente, verificar a possibilidade de criar turnos, padronizar e agilizar processos, buscar capacitação de outros membros da equipe que possam suportar o cliente da mesma forma, trabalhar a confiança do cliente através de padronização, treinamentos e excelência no atendimento pode ajudar a reduzir a alta demanda de chamadas e a sobrecarga, melhorando a qualidade de vida, as vezes delegar as atividades e responsabilidades também faz parte do processo.

Totalement d'accord sur ce point : c'est non négociable. Rappelez-vous qu'une santé perdue n'est pas seulement un emploi peut être perdu, mais une vie en danger. Trouvez votre propre " mode détente ". Ça aide.

Mantén una rutina de autocuidado que incluya una alimentación saludable, ejercicio regular y suficiente sueño. Además, dedica tiempo a actividades que disfrutes y que te ayuden a relajarte, como leer, escuchar música o pasar tiempo con amigos y familiares.

Para mí es importante realizar la labor de atención al cliente pensando que realmente estoy ahí para orientarle y ayudarle. En la gran mayoría de los contactos que los clientes hacen la causa es que en algún punto ni les brindamos la información completa de algún producto o servicio, no entendimos lo que necesitaba desde el principio, le negamos el servicio o le tratamos mal. Para corregir esos escenarios, lo más importante es que tengamos un conocimiento amplio del producto o servicio que otorgamos y podamos hacer todo lo que está en nuestras manos para solucionar o encaminar a una solución estableciendo una expectativa clara de los pasos y tiempos establecidos con apego a las políticas y procesos de nuestra empresa. Trabajar con fe y amor

Delegation of Roles. You cannot be everywhere and you cannot attend to all the customers at the same time. To avoid burnout and to promote effective delivery to customer services, you must delegate roles in order to meet up with customers increase demand. In addition, the management can recruit more staff if the long call volume is overwhelming. This will increase the standard and maintain integrity of the organisation.

Prendre du recul est selon moi la toute première étape et la plus importante, car elle permet de se poser la seule question qui compte : quelle est votre priorité ? À partir de là, les étapes sus décrites arrivent logiquement, et il est finalement possible de se préserver.

Es importante recordar que la prevención del agotamiento es un proceso continuo. No dudes en buscar ayuda profesional si sientes que el agotamiento está afectando significativamente tu vida. La terapia o el asesoramiento pueden ofrecerte estrategias adicionales para manejar el estrés y mejorar tu bienestar general.